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Closet Design reviews in San Anselmo

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  • You probably don't want to know the entire story, so here's the shorthand:

    This firm - CLOSET INNOVATORS - came to the house to walk through the designs. I guess they were good, I didn't get a chance to see them: Their rep refused to leave the designs with my wife to for comparison without a signed contract AND an $800 per closet "downpayment" - required on the spot -  said pricing and availability was good for "one day only" decision had to made the following day.

    The general lack of professionalism combined with an antagonistic demeanor ("It takes me a lot of time to come up here - your husband should really be here as well to review this.")  caused my wife to send a short note to the company declining their services. (See below).

    We would've left it that.

    But the rep felt the need to not only email my wife a response browbeating her  decision (see below for her email in its entirety) she researched me (I never met her) and sent a copy of that email to our company's general mailbox!  If my assistant hadn't received from the marketing folks (some confusion there) I would never have seen it. But really?

    This is strange stuff... read for yourself - and if a serious "better than thou" demeanor combined with a stalker attitude is a problem for you, do NOT let these people into your homes...

    Here's the email from CLOSET INNOVATIONS
    Begin forwarded message:
    From: MALKA Sabroe-JoHanson <malkainthecloset@gmail.com>
    Subject: Re: Date for installation in Dec.
    Date: October 27, 2011 1:34:06 PM PDT
     To: <email redacted>

     Forgive me, but I explained this protocol with you twice, as well as was stipulated by my office in your initial call for our consultation.   It takes a great deal of time to meet with a client twice and draft a design clearly for a client's consideration. Meeting at the client's home makes it easier for both the client's parties to be present. That was in your better interest for your connivence.

    This has not been a problem with 99% of clientele. Some clients such as your self just wish to have plans for their own use, and I am therefore not in the business to design and draft for free.   

    I would have appreciated you informing me at the onset that you had no intention of honoring our professional practices of serving our client's in excellence throughout the process rather just throw quick designs at them or you.    It really is not necessary to live with the designs or keep them for awhile if you have an experienced designer advice you in what is best for your space and for your usage.

    You are making a grand mistake to do your self again or with one who does not have my experience or education in construction and space planning.     

    Malka   K. Malka Sabroe-JoHanson
    cell 707.688.2791      

    Here's the email from my wife to the CLOSET INNOVATIONS rep, from the bottom of their email, declining their service.

    On Oct 27, 2011, at 1:07 PM, <email redacted>   wrote:

    Dear Malka:

    Do not hold the December date. We will not be using your company. The plans were nice, the price was good, but your inability to leave the plans for us to ?live with? and discuss is unreasonable and not good business.

    That being said, please take me off of your sales follow-up list.

    Sincerely,

    <name redacted>
    - Michael H.
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Closet Designers And Builders in San Anselmo

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