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Home Security System reviews in Romoland

  • A
    L&S TurnKey Plumbing & Restoration
    The service was great. The technician had a fast response time. He was at my house in about 60 minutes from when I called the company. He assessed the damage and gave me a up front quote explaining what they would have to repair and restore. He then started work by fixing the pipe on the sink and came back a couple days later when the sink cabinet was ready to be installed and removed the old one and the bad tile flooring and replaced it with new flooring and a sink cabinet. Everything was hooked up and ready to go and the work was done quickly. I didn't have to wait for weeks to have my problem solved or have to call them back for not fixing it right.
    The best was that they worked with my home insurance company and billed them directly which meant I only had to pay $1000 out of my pocket. The rest of the damage, which was quite a bit more expensive, was covered. I was a very satisfied customer and will recommend them to anyone who needs their services.
    - Kyle R.
  • F
    Thornton Construction Services/TCS
    We had a slab leak in our living room and needed someone to stop the leak ASAP. We had a local yellow page directory of which we found the advertisement of TCS Express Plumbing. Unfortunately we were not a member of Angie's List at the time so we didn't have any real references for this company and didn't have the luxury of time to look for a reputable company. Lesson learned. We should have joined Angie's List, but that's hindsight now.

    They did respond fairly quickly to come in and shut off the water. The technician that came named Shawn was actually a nice guy and he was the one that deployed the dehumidifiers, fans etc. He lifted up the carpet, removed the padding and proceeded to dry the place up. He then assured us that they would handle dealing with the insurance company and that they had a lot of experience dealing with insurance companies.

    The next day they sent a plumbing crew of two to tap the leaky pipe at both ends and re-route the broken line which was in the slab through the walls and ceiling and reconnect it in the kitchen. They cut out so many holes in the drywall, which were very sloppy and re-routed a copper pipe through the walls. The pipe they replaced was routed poorly. Not straight, parts of the pipe were kinked and they damaged a shower drain pipe when they were soldering the pipe.

    I then received a call from the woman in the office, which I found out was the owners mother. She then lectured me for 15 minutes on how they would deal with the insurance company and keep us informed of everything that was happening. They only have an answering service. You cannot call directly to the office and speak with someone. This is very frustrating. It would take a day before we would get a call back. When asked if I could call the tech directly, she adamantly stated that all calls must go through the answering service. Every time you call the service they would ask for all the information, like address etc. I told them they already had the info, but still insisted we give it to them again. This woman tried to portray her company as high tech and that emails would be sent directly to an iPhone so they could respond quickly. WRONG.

    They never talked to the insurance company and instead would email me statements demanding payment. I had to deal with the insurance company myself. They offered no help. Come to find out, this is a very small company with only about 15 total employees, which is why it would take days to accomplish anything. They still have not come to patch the drywall (It is Sept 30 now)

    I have since had another company come to inspect the work because I was afraid that we would have another leak. They told us that the re-route was done poorly not to mention that so many holes in the drywall were not necessary to re-route.

    I would NOT recommend this company to anyone.

    - Robert H.
  • A
    Affordable Lock & Key
    On time. Neat clean professional work.
    - Ray & Wendy G.
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Home Security Companies in Romoland

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