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Transportation reviews in Rolling Hills Estates

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  • I have just returned from my trip, which included several family members. This was the third trip that Rick has planned and set up for me and, as always, he did an amazing job! No matter what I request, he always finds exactly what I'm looking for in the way of activities and accommodations. He's great with advice on what to see and do and what not to bother with. He knows Australia and New Zealand like the back of his hand and keeps current on the lastest great restaurants, hotels and activities. Rick is very easy to work with, reads his clients well, is very quick with itineraries and communications and finds all sorts of "extras". Just give him a call or send him an email and he will have your "trip of a lifetime" planned for you in a matter of a few days. He's great at getting special deals and his prices are very reasonable. He's also very receptive to feedback. You won't be disappointed! I'm hoping to be returning to Australia and New Zealand in 2018 and will definitely be calling on him once again to plan my entire trip.
    - elizabeth m.
  • Mr. Australia (Rick) arranged our entire trip.  He worked with us to determine which places we wanted to go and asked us what types of activities we liked to do.  He sent us draft itineraries to review and worked with us to make revisions.  He had a travel agent he works with book the flights.  The trip was amazing.  He took care of all of the details and made sure we were comfortable.  He had a driver pick us up when we landed in Sydney, and we went straight to our hotel/apartment without having to wait for check in time.  That first day, he had us take a walking tour of The Rocks, one of the historic  areas of Sydney.  Each tour in each place we visited throughout the trip was with small groups--or solo, just us and a tour guide.  The guides were always local, always informative, always friendly and professional.  Each hotel we stayed in (he booked each night of the trip with transport) had the beautiful view of the lake or the extra special extras, like kitchen or lounge area, etc.  When we did the Great Barrier Reef, he knew we were a bit iffy about actually going snorkeling, so he booked us with a group that specializes its attention to personalized service.  I ended up going snorkeling twice, with no reservations.  It was one of my most favorite parts of the trip.  Rick also knew that we liked to hike, so he booked us two pretty strenuous hikes, both with our own tour guides, again informative and friendly.  We came home just glowing from how great the trip was.  We cannot say enough about how much we appreciated having Rick arrange our dream vacation.
    - STUART W.
  • I only do reviews for really great or really bad providers. In this case, Mr. Australia deserves more than the top rating! His services were truly invaluable for our trip and made all the difference in our experiences. I talked with Rick about 3 months before our trip to Australia, Fiji and Tasmania. He took the time to listen to our desires, our past travel experiences, what we liked and didn't like, our budget and our travel style. Then he prepared a draft itinerary with lots options in it, and enough details so that we could make an informed choice. Then once we agreed on a final itinerary, he made every single arrangement needed for the trip to be a complete success. We were not just pleased, but delighted in every case with the arrangements, the providers and the experiences that we had. It is rare in my experience to have complicated events, like international travel, work out perfectly, but that is just what happened on our trip. Everything went perfectly, and there we many times where our expectations were exceeded. I would recommend using Mr. Australia without qualification. He is one of a kind!
    - Michael K.
  • I found them through search on Google. I was able to make the reservation and pay for the service online. It was very easy. Their pricing seemed to be competitive and was less than a Taxi. There was a longer wait to be picked up at the airport than they had said it would be. They did arrive and got me to my destination in a timely manner. Everything worked out pretty good overall.
    - Gregg F.
  • We had to fly through many airports and take many different flights. Also we had lots of small tours for a half day, one day, two days and more. We stayed at many hotels and they were all great. We never had any problems at all. The tours were small and excellent and the tour guides extremely knowledgeable. Everything ran on schedule, all pickups and dropoffs were on time or even early, which we prefer. He did an excellent job for us and the trip was perfect; no complaints whatsoever!We rate him an A++.
    - Suzanne C.
  • Angie's list review ... Allied movers

    This is a long review, but that's what I like to read so that's what I'm providing. Also, a move of this nature can be stressful and we want you to know every aspect of what happened with Jensen Relocation, and why selecting them made our experience stress free.

    This review covers both Jensen Relocation (California) and AAA Moving & Storage (Alaska), the company Jensen selected to unload our belongings at the destination.

    Moving from Los Angeles, CA to Wasilla, Alaska. This is considered an international move, belongings loaded into shipping containers, not moving vans.

    Got estimates from three shipping companies. Jensen Relocation, associated with Allied Van Lines, provided the most personal service and gave us a better feeling after visits and phone conversations.

    Tom from Jensen's came out to do the estimate. He understands moving can be stressful and explained some of the aspects of our move. Like packing, which had to be done by them if we wanted our belongings insured. And the weight and volume estimation process, which uses standards for furniture, boxes and the like.

    We spent a couple hours addressing everything (4,000 sq. ft. house, 1,200 sq ft workshop, exterior areas) ... from each piece of furniture to the components of our audio/visual and computer systems ... from clothing to the other stuff in every closet. Every drawer and cupboard were opened, every storage area explored. We have lots of wood working machines, tools, benches and supplies in the shop. There's exotic lumber I wanted shipped along with, roughly, twenty cubic yards of materials and supplies.

    I'll admit we were shocked with the initial estimates (all three were within 10% of each other). And we'd need insurance on top of this. So we called them back to see what could be done to lower the cost. This was when the other two companies flaked out, one company not responding at all and the other giving vague information over the phone.

    But Tom was back in short order to explain how weight and volume factor into the cost, and listened to our concerns and ideas. Weight is the primary factor. Volume comes into play when they decide on the size of the container(s) but had little to do with the final cost. We walked the property again identifying things we'd remove from their list. So we'd either haul them ourselves or leave items behind (sell with house or donate). Note: We have a large truck and 20' enclosed trailer, we already decided to haul a car, 5 cats, and 1,000 pounds of personal stuff so we had room for another ton if need be.

    Tom's second estimate brought the cost down some, but the items we identified didn't reduce the size considerably, it's still two 40' containers. Tom explained the standards for machines and we worked together to estimate more accurate weights, in some cases individual woodworking machines are upwards of 500 pounds.

    Now we begin discussions with Pam, the 'coordinator, manager, main point of contact,' and we talked with or emailed her almost daily. She was very responsive, always returning our calls the same day, and even responding to emails over the weekend. Further, she was working with us to help lower our costs, and contacting the president of Jensen's or personnel at Allied to find out if and how a policy or practice could be modified for our situation. Her actions lowered both the basic cost and the insurance. Her level of involvement before we selected Jensen's is notable.

    When we selected Jensen's to handle our move Pam was more engaged, practically every day, working details, explaining things, helping us move forward. And not once did she pressure us for money. We scheduled the packing & loading about one month in advance, which would take five days. She also planned the various legs of the transit and the company in Alaska that would do the unloading, but we had no involvement with this, and said we could track our containers' location along the way. A few things to note, (1) can't pack anything ourselves due to the nature of the insurance; (2) anything that was disassembled would be reassembled at the destination, (3) we did not sign up for unpacking boxes, we preferred to do this ourselves and it reduced the cost, and (4) transit estimate was 4 to 6 weeks.

    The crew we had for the five days of packing & loading were tops. Professional, courteous, hard working, and jovial ... it's our nature to laugh through life and these guys meshed well with us. They showed up on time every day. The first two days Mike, Javier and Jose packed boxes, wrapped furniture, dismantled larger pieces and carefully stored all hardware with the items. We've never had movers pack our stuff so I was surprised when absolutely everything was carefully wrapped and packed: tables, chairs, book cases, etc., not one item went into the containers 'bare.' Flat screen TVs were bubble wrapped & padded then into special boxes. Pool table slates boxed in wooden crates. Pictures & artwork padded beyond belief. Fragile items handled with care, padded and boxes marked fragile, 'top load,' etc. Everything is marked in some fashion: the rooms furniture was in, general box contents and their rooms, or specific box contents when only one or two items are inside. There's more I could describe but this should give you an idea how carefully they handled our belongings.

    I'll note there were certain things I wanted to handle myself, like dismantling the pool table and tearing down the shop.

    On the third day the first container arrived, with two more crew: Ray & Brian, two more hard working guys who fit our style. Ray's the driver and Lead for marking & accounting for each item loaded. Brian began hauling stuff to the truck along with the other guys, and he exhibited the same care as we had come to expect when he was packing. Although some furniture was large and awkward, they carried it all out without so much as a ding in the walls. At the end of the day the container was about half full, they'd return with it Thursday.

    At the end of the fourth day the container was full. Ray went over the inventory paperwork with us, and every page was reviewed and signed.

    Friday they arrived with the second container, everything went smooth and all remaining items were loaded. At the end of Friday we walked the property to ensure they had everything, reviewed and signed the paperwork for the second container, and the guys were gone.

    Talked with Pam to schedule delivery in Alaska and arrange payment. Transit would be about 4 weeks, right in line with their 4 to 6 week estimate. Found out our containers were already on a train nearing Washington state. Also found out about deliveries later than scheduled, there is a $50/day/container fee.

    Alaska: on the scheduled day the first container came with a crew of three, Alex, Mark & William. They are from AAA Moving & Storage, and like the L.A. crew are hard working, courteous and light hearted. Before they started we said they didn't have to check every item coming off the truck against the 23 pages of inventory, we would be in and out of the containers constantly and nothing would be left behind. With a degree of blind faith we didn't believe anywhere along the line somebody would enter the containers and remove any of our belongings ... bad for business ... and the shippers are presumed to provide security while in transit or storage.

    As furniture comes out they put it in the rooms per our direction, unwrap it, and we examine it for damage. Boxes are unloaded, placed in rooms per our direction, but not unpacked. We are amazed at the care with which our belongings are handled. Even the heavy & awkward wood working machines are handled with kid gloves. We're cutting wrapping off some furniture and shop machines since we know what the items are and can handle them less gingerly. By the end of the day the first container is empty and they're discussing bringing the second container out this evening, that's how diligent they are.

    Second day they arrive as scheduled, only Alex & Mark today since the heavy machinery, furniture and pool table slates are done. The unloading goes smooth and by the end of the day the container is empty and we're reviewing and signing the paperwork. Alex explains the claim form to use if we find something damaged, or missing. He notes they'll come back to haul away the empty boxes and packing material which may be a few months down the road.

    At the time of this review it's been three weeks since the unloading. As we've unpacked boxes we're very pleased to see the way Jensen Relocation wrapped and protected the items packed into boxes. What we would consider overkill in some cases is evidently the norm for the packers. We've been through about 90 of 250 boxes and nothing is damaged. It'll be a couple months before we unpack everything, and with what we've seen so far we don't expect to find anything damaged or missing. If anything is I'll update this review.

    - Michael M.
  • I have been with AAA for over forty years. Of course we have our car and house insurance with them. While we were in planning our vacation we got some maps and information. We will continue to use them.
    - Michael D.
  • Scheduled (and received email confirmation of) a 10A pickup to make an international flight at 1P at LAX.
    Went outside to await the car--and waited---and waited...finally called them at 10:30a to find out where they were and got their answering machine. Not confidence inspiring.

    Tried again to contact, again got their machine and no response, no callback.

    Getting concerned over missing our connection, I took my own car to the airport, only to have them call me at 11:15 (!) to tell me the car was waiting for us. At that point I was already on the shuttle bus to the terminal and asked them what happened to the 10A pickup they had confirmed and why did they not respond to my calls? The caller said and quot;well, you called us at 10:30 sirand quot;, as if somehow this was my fault.
    So, instead of a $90.00 expenditure for a round trip shuttle to LAX I had to spend over $200.00 for long-term parking.
    I would NEVER call these amateurs again--
    - Emory R.
  • On a recent occasion he was asked to pick up a patient at City of Hope, bring her and her mother to a dinner in Torrance to arrive appropriately late so that the young woman would not be exposed to too many people. He escorted them into the hotel, to their seats. Knowing that the plan was for the young woman was to speak and then return immediately to City of Hope, Dale remained in the room. Upon completion of her presentation, he made sure she was whisked out and back to the hospital quickly. On this occasion, he made sure that the car was wiped down with disinfectant and anti-bacterial products to lower the risk of transmitting bacteria. He made a greats event happen very smoothly. This is his style.
    - TIMOTHY S.
  • Great, good service, very nice drivers, clean upscale car.
    - Pat F.
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Transportation Services in Rolling Hills Estates

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