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Floor Cleaning reviews in Riverside

Real People ~ Real Reviews ~ Real Results

  • I have purchased the cleaning package with this company several times, and they are great. My house always looks amazing after they are done. Every time they have come out, it was always two people cleaning and they were always prompt and on time. They also thoroughly cleaned everything and were very efficient with their time. I would definitely recommend their services for a good cleaning and a fair price.
    - Therese C.
  • I asked them to help with "deep" cleaning.  I explained that the house was generally clean and maintained but I wanted someone to come in an clean the areas that aren't usually reached - e.g. cabinets, fridge, and I said to be sure to get the floors and bathrooms.  Linda told me that 4 fours should be sufficient and gave me a verbal quote, telling me two people would come out to work 2 hrs each.  She seemed confident that was the right number and quoted me a reasonable price over the phone and I went for it.
    The day of the cleaning I was unable to be present, so my roommate helped out and explained (again) what I needed done.  They said there would be an additional charge to clean the fridge of $25.  Interacting through texts with my roommate, I explained that that wasn't in the original talk and that it seemed unreasonable, given I was paying for the time either way.  They refused.  And the fridge went undone.  Except for the outside, which is stainless steel. It was touched, as in, cleaned by scouring.  New scratches are now the entry to my still messy fridge.  Incidentally, they also scoured the front cabinet of the sink, which is also now scratched permanently.
    They did a fine job with the bathrooms, and cleaned and dusted much of the house better than I would do myself (although this was not my intent for the cleaning mind you?)  But the interior of the cabinets and pantry went untouched.  Further, they did clean the floors, but there were large dust spots in the living room floor, and many other dirty spots, on the baseboard in the kitchen, in the floor in the pantry, and more.  Overall, a very spotty cleaning.  
    And finally, the price was magically lower than the price quoted.  Was this due to the unrealized $25 charge for fridge cleaning? No explanation of why, and I wasn't there? somehow it just ended up that way.  Overall, I felt the experience was unnerving and perhaps it was my fault for not being present during the cleaning, or maybe it was the lack of communication between Linda and her workers, i.e. that she had already included the $25 charge in her quote for me but they didn't know.  Just guesswork at that point...
    Anyway, the scratches in my kitchen will be lasting reminder not to invite these folks back.   Word of warning, get a written quote and watch what they are doing.
    - Victor Z.
  • We only used Jesse Ruiz. We have some commercial building and we used him. I'd rate him average. He's always prompt. He's there when he says he is going to be there. He hires guys at the street to do the work for him. We've had good luck with him.
    - Frank F.
  • ,Well first of all the person was an hour late we had reservations to board our animals at 10:30am. Didn't arrive until almost 11:00am.The appointment was for 9:30am.  Instead of someone  closer to rRiverside they came from around Temecula. We were gone almost 3hrs and when we arrived the one person was still here.  She needed more help to clean our 2 bedroom 2 bathroom apt to get my home properly cleaned. My main concern were the 2 ceiling fans,(not touched) I have litter box's in each bathroom which cause a lot of dust on the floor. There was a lot of dust left on the floor which tells me the floors were not washed down. The vcr was covered in dust the pictures on the wall weren't dusted.  You see I should have done a walk through but didn't until she left.  The reason I have taken so long to respond is that she was a very friendly lady but I just have to say something considering we paid a lot of money,(200.00),to have this place spotless.  I even paid an extra $30.00 to sweep our little patio.

                                                                                                                          Sincerely Debra Mitchell

                                                                                                                             

    - robert m.
  • I had quite a bit of remodeling and restoration done to my home recently following a flood. I needed someone to clean up after all the workers had finished with the remodeling and repairs. Jay gave me a reasonable quote for cleaning the carpets and Jennifer gave me a very reasonable quote for a whole home cleaning including window cleaning. Jennifer's crew responded out Wednesday, April 23 and cleaned the refrigerators, dusted all the furniture, and cleaned the new tile flooring. They were dealing with cement dust and a lot of grime left over from six weeks of painting, plastering, and home-improvement work. They did a great job. The next day Jay and his crew came to clean the windows and do the carpet cleaning. I was very happy with their work and I'm pleased to recommend them. The house looks as good as new.
    - Paul M.
  • Very professional. Enjoyed his work and enthusiasm to get the job done. Wasn't the cheapest but not the most expensive either. Vacuumed the tile before the sealer but didn't seem too interested in washing the tile and grout down with a superficial cleaning unless I paid for the " cleaning" service in which my newly laid tile did not need. Wanted my granite sealed as well but his cost was way more then I was expecting to pay. Did a great job and willing to make special arrangements which I appreciated (late night or early morning service calls).
    - Eric K.
  • The two young men arrived exactly on time and were very friendly. I had spoken on the phone to them beforehand because the job I had actually purchased was just for the countertop.  I wanted further information on getting the floor done, too.  He said it would be another $99 for the floor and $25 for a special treatment on a small area of the counter near the faucet with more significant water issues.  It was my choice to go ahead with both additional services.  There was no pressure to purchase these.  The services were completed and the young men left.  The next day when I noticed that damp mopping did not remove the streaking on the floor I called him.  He came that afternoon and spent another two hours removing the streaking.  He said there appeared to by some sort of substance on the floor like Mop and Glo from previous cleanings and that is what caused the streaks.  He actually cleaned each tile on his hands and knees until there were no more streaks.I appreciated his efforts.
    - Patricia Q.
  • JC and his brother are awesome! They arrive on time and do a fantastic job. I never have to worry about any valuables, or how they will interact with my elderly mom and autistic son. These dynamic brothers arrive and get right to work on my 3600 square foot home. They are conscientious and meticulous. This is the second time I have used them after being referred from a trusted neighbor. I am moving soon, but they will continue to be my floor care experts. I can't recommend them enough!
    - Amanda M.
  • I've had this company clean my house twice (Sept. & Nov. 2013.) I'm not sure how much I can say since I had a recent dispute with them settled in my favor by the Angie's List staff.
    But the first time my house was cleaned, they did a great job & the owner was very pleasant. I referred them to a friend of mine & they cleaned her house once. The owner did a walk-thru prior to coming over & gave me a great rate/Angie's List discount. One person/owner cleaned my house in about 3 hours. The second cleaning was a disaster because a Subcontractor was sent over who was nice, but didn't know how to clean well/manage her time. I won't go into details since this was the dispute that was recently settled but the cleaning was not completed to my satisfaction at all and the whole situation was not handled properly. I do appreciate Angie's List stepping in to help me resolve the issue. However, I would not re-hire this company.
    - Mary B.
  • I will definitely use this company again.  Since purchasing my home, I had decided to save to replace or remove the carpet.  It looked neglected, had various interesting stains, appeared to have not been vacuumed or protected regularly, and it was some shade of green that I couldn't grow to appreciate.  NOW!!!! I don't even mind having people come over.  The day they first came out, my 3 yr old woke up after her nap (she slept through the entire cleaning process) and said "our floor is clean."  I was as amazed as she was.  The service was friendly and thorough.  And even though a couple of days later, after having a birthday celebration, I contacted the company to see if the dirt tracks I noticed were due to moisture that remained in the carpet or due to the lack of prior care, the company didn't even hesitate to offer a remedy.  They sent a technician back to my home that same day to clear up my questions and the areas of concern.  The VP of Operations called me as soon as they were done and assured me that I still had a 30 day warranty and advised me to call again if I had any more concerns. When I sent the email I was only hoping for a future discount, but I ended up falling in love with the clean carpet again and finding a company that I plan on using for all my carpet cleaning needs.  The technician, Angel, was friendly, attentive, and accommodating and did not leave until I was able to look at all of the areas that were cleaned and gave my approval.  And Mark Wils, the VP of Operations, showed me that their advertisements are more than just slogans and good pictures.
    - Tanzania M.
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Floor Cleaners in Riverside

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