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Sewer Cleaning reviews in Redwood City
Real People ~ Real Reviews ~ Real Results
I cannot say enough kind words to express the quality of service and professionalism I experienced with this company.
We purchased a historic home (130+ years old) and moved in this past April. The plumbing inside the home had be updated and we never experienced any problems. Quite by Provider name locked. , I noticed water trickling at the corner of the house. I called a general contractor who discovered the water was coming from a buried drain cleanout. He snaked the line without success and suggested I call a company that specialized in sewer line cleaning. Provider name locked. promptly came out and tried to clean and view inside the line. They worked well into the night, from multiple locations, but were unable to view the source of the problem. The technicians put in a request for a sewer line expert to come to the property and assess the situation. Provider name locked. came out and felt the best option was to dig and access the line in areas where they potentially could get a better view of the situation. This service was performed and surprisingly, our sewer line appeared to go in multiple directions. Because this was a historic property, there may have been old, unused lines, and storm drain lines tied in with the sewer line. The digging crew found several areas of broken clay pipe and the possibility was raised that our line could extend for a block or more before it entered the city line.
I called the city to see if they could provide any information. The folks from the city came out and said that they had worked with and knew Provider name locked. and they could be counted on to resolve the problem; they even called the owner to discuss the situation! The city folks were as stumped as Provider name locked. about where our line went. Working together, the city folks along with Provider name locked. and Provider name locked. from Provider name locked. , determined the best way to resolve the problem was to create a new sewer line. The nearest manhole entrance, thankfully, was just over the wall in a neighboring property. Provider name locked. credited the cost of the previous work to the cost of the new sewer line construction.
Provider name locked. came out and worked tirelessly to reroute the pipes under our home to the best location for the new sewer line. Navigating more unforeseen obstacles, Provider name locked. and Provider name locked. dug and installed a new line. All of the permits were obtained by Provider name locked. and the work was inspected by the city. Everything on two properties was put back better than it was before the work began. Thank you Provider name locked. , you were as concerned about resolving this problem as I was. Thank you all for continually reminding me not to Provider name locked. hope, giving me your cell phone numbers, and keeping me informed throughout the entire process. You came promptly each day and went above and beyond. I met approximately 10 technicians, crew members, and experts from Provider name locked. and each one was exceptional!
- Sharon H.
I arranged for someone to come around 3:00 pm and they arrived on time to do the job. The man who came was courteous and professional and had the job finished within 45 minutes.
- Robert H.
The service technician answered questions regarding possible sewer gas odor from vent pipe and odors from drain after doing laundry. He checked the pipe in the attic and found no cracks and no odors, so no repair needed. Also, gave advice on keeping the level of water in the trap above a certain level to prevent odors.
- HELEN S.