They were supposed to remove an old cement pond from our back yard.
Unfortunately, we have found out much later of the deceit. These "good guys," as they call themselves, basically took us for a ride. They were supposed to remove an old leaking pond from our back yard and back fill it with "soil." I am not even going to say how much we paid because it is now embarrassingly painful. The work took place over a year ago so we only discovered that we were wronged because we started digging up the yard in order to lay a new path and plant flowers. We discovered tons of debris that was simply buried to hide it, and tons of cement still in place that was supposed to be completely removed or at least "shaved" down to 10" BELOW THE SURFACE - enough for planting. Then, to make matters worse, we realized that just below the surface (1-3"), they dumped tons of sand instead of soil, like they promised. Not even "good ol' dirt." Just sand. When I contacted the owner, he immediately went on the offensive and started trying to list things they did do and what was verbally agreed on. Pointing out that I told him we were only going to use the yard to plant flowers or a lawn. Whatever we decide to do with our property when he's done is no one's business. We should be able to do whatever we decide to do, whether we change our minds or not. Either way, it should have been cleared enough to use without feeling like we were digging through a land fill. Rian is basically shirking any responsibility at all. Instead of making certain we remained happy customers by taking care of business. He just did whatever he wanted behind our backs, took our money, and slipped out as quickly as possible. And now refuses to acknowledge our concerns. I am certain that he will even be so bold as to answer this with more of his unapologetic bull, just like a two-bit bully. And that's part of the problem. He doesn't even care to make it right - at any level. So this is a big warning to people who do not want to get screwed and end up chasing these people later for money back or getting a job actually completed correctly. These guys are underhanded and money-motivated only! They will do the least they can for the most they can get. And they'll do it all to your face, with a smile and a handshake.
Service Provider Response
I am very sorry that your project was not completed up to your standards. Although this work was completed over 1 year ago, I still remember it well. We demolished a large concrete pond with compression jack hammers. You told me that you didn't need it all removed because you were going to put grass over the area and understood the cost would have been higher. We removed all of the walls below the surface level and put holes in the bottom for water to drain. All work had to be done by hand with a 6 man crew and brought through a 3ft side yard. We also removed a tuff shed, foundation, and a wooden trellis (which we discounted a lot because we were already there doing work.) Throughout the 5 long days we were there, I spoke with you every step of the way. You were there on site everyday and saw how hard my crew and I worked. You also ate lunch with us. At the end of the day, you and your wife came out and were very pleased with the work we did. We walked the yard together. At no point did you say you were unhappy nor did you question our work. The truth is, I value my customers very much and I pride myself on integrity and honesty. I have never had any issue with my clients because I strive to provide excellent service no matter the size or cost of job. That's why when you contacted me about this, I said I'm happy to come out so we could resolve this. You told me "that day won't work for us, I believe we will opt to resolve this in a different manner." So I'm sorry you felt the need to go online, change your review, and question my integrity (on multiple sites) but you never gave me a chance to come over. Even after all of this, I'm still willing to come out and meet with you because you are a customer and I am a man of my word. If anyone has any questions regarding this issue please contact me at 6507877160. I'm happy to provide any other information including the proposal. Thank you very much. Sincerely, Rian Carroll (Owner) rhinoshauling@gmail.com
