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Basement Remodeling reviews in Redwood City

  • A
    Wise Builders
    I had a special requests for my basement remodeling and Wise Builders was only company which provided me acceptable offer. Sal was my project manager and he was brilliant. Everything I requested he added his thoughts and suggestions to make project much, much better. At the end result was perfect, the new basement looks amazing. Thank you Wise Builders, you are the best, will highly recommend!
    - Shirley P.
  • D
    Prime Construction Corp
    I initially sent an inquiry to set up an appt via AngiesList on 02/23/16. The next day I got a message reply and confirmation from Amanda for an appointment to discuss the project on 03/15/16.
     The afternoon before the appt, on 03/14/16, I called Prime to reconfirm it. I spoke to Amanda and she said that she had no record of me having an appointment and would not be there the next day. When I explained that we traded messages via AngiesList, she said she'd investigate and call me back. She did return my call within the hour and figured out a way for a project manager to indeed come the next day as scheduled. Problem acknowledged and quickly fixed, which was good service.
     On 03/15/16, Agustin, the Proj Mgr, showed up and was great. He listened to my needs and concerned, was thoughtful and comprehensive with his replies, and was generous with his time. I really liked him, his approach, and his ideas and wanted to work with Prime Construction if their proposal was clear and reasonably priced (ie. competitive with other companies).  The problem was that I never received a proposal from Agustin despite me sending multiple emails and phone call follow-ups over 4+ weeks. He promised, in multiple emails and phone calls, that he'd have it by "the end of the week" and it never arrived. I was so disappointed. Here's the timeline after the initial meeting:
     03/20/16 (5 days after initial meeting) -- I sent a follow-up email to Agustin directly with a list of the things we discussed with clear prioritization, per his request, and asked for a proposal / bid for the work. This included a complete basement renovation, opening up a wall and an archway on the main floor, and a bunch of improvements in the bedroom area including a complete bathroom renovation.
     03/20/16 (same day) -- I received this email reply: "Good evening, Thank you for your email. It was my pleasure to have meet you. I'll take a look at the list and get back to you within a week. Thank you for the opportunity!! -- Agustin"
     03/27/16 -- I sent a 2nd email to Agustin directly: "Just circling back to see when you'll have a proposal ready. Let me know your thoughts."
     03/28/16 -- Email reply from generic Prime email address (info@Prime): "...All the estimators have been very busy running appointments and its taking them a week or two to send out their proposals. You should have a proposal before the end of the week..."
     04/08/16 -- I sent a 3rd email to Agustin directly: "It's been over 3 weeks since we met to review the remodel project for my father's house. I have still not received a proposal from you. Please let me know if you are still serious about bidding for this work and when I can expect a proposal. I liked meeting you and think your company does good work but am somewhat disappointed in the turnaround time so far."
     04/08/16 -- Email reply from generic Prime email address: "..Our sincere apologies, but we have been very busy, and estimators are taking longer than usual to send out their proposals. I just spoke to Agustin and he said that he would have a proposal ready for you this weekend.  Again we apologize for the inconvenient."
     04/11/16 -- Received a missed phone call from Agustin. No voicemail left.
     04/13/16 -- I returned Agustin's call and we chatted for 5 min. I asked why they haven't sent a proposal, if he is still serious about this project, and when I can expect to get a proposal. He said they've been slammed, he's really sorry, and that there would "definitely be a proposal in your inbox by EOD Friday." I said he can even give it to me by Monday but 1) I can't afford to continue to wait and 2) can't trust a company to do tens of thousands of dollars of work on a home if they can't even follow-up successfully on a project proposal. His reply: "I understand and that is fair. I promise you, I promise you this will get done."
     04/18/16 -- No proposal in my inbox and no further contact.
     In sum, I'm pretty disappointed at how this all went down. I'm sure that Prime was actually busy but it's pretty disconcerting that Prime continues to make basic promises about timing and deliverables that it can't keep. 

    - Bangaly K.
  • A
    Mulhall Construction
    Excellent contractor.  They focus on the happiness of the customer with the job provided, plus they communicate well.  There will always be hiccups and risk, and it is nice to work out those details in a friendly and professional manner with folks like Mulhall.  I felt I could trust them to do things right, and I was not disappointed.
    - RON F.
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Basement Remodeling Contractors in Redwood City

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