Get matched with top Pool And Spa Cleaners in Redwood City

There are 23 highly-rated local pool and spa cleaners.

Pool And Spa Cleaning reviews in Redwood City

  • C
    A & H POOL & SPA SVC
    Positive initial meeting. Small one-man shop (Andy), which I was okay with (prefer personal service and long term business relationships to large firms w/ no investment). Very friendly. Seemed to know his material. Was confident he could provide the services requested. No contact option other than a phone number that would go to voice-mail during the day, with 'all calls to be answered after 6pm' (again, fine by me).
    Did a walk through of the property and pool, reviewed needs (control system, pool cleaner). Was supposed to provide an estimate on both a pool sweep/robot, as well as the components and effort required to bring the pool into operation (new controller, programming of pump timing, solar routing etc). Wanted pool back in full operation by April 1 at the latest.
    Began servicing in February. Physical cleaning appeared adequate, but difficult to judge due to dirt on bottom of pool (per above, no pool sweep/robot). Called/left messages several times to inquire about estimate and timeline for controls work. After several calls over several weeks, finally got a verbal 'estimate' of ballpark price, with no specifics as to hardware or materials being quoted. Requested specifics. Cycle repeated (several phone calls, several weeks). No written estimate or description of materials or work was provided.
    During this same span, purchased a spa to be placed adjacent to the pool. Wanted to ensure it wouldn't interfere with or complicate his servicing of the pool. Managed to connect with Andy, said it wouldn't be a problem, and could roll servicing the spa into his regular pool service visits. Spa needed an initial chemical set-up and balancing before it could be used. Again, called and left messages but no reply. After a week of our new spa sitting idle, did the setup ourselves.
    Now at 6 weeks passed initial engagement, no work done on control systems, no estimate provided, no pool sweep/robot. Can't judge the chemical treatment, didn't have adequate testing chems or strips - part of his function. Per above, difficult to judge the physical cleaning as without robot cleaner/sweep, dirt settles out as sediment on the bottom. I did check the physical filter located at the pump, and it had obviously not been cleaned since the renovation (large rocks in the filter, no way they were introduced after service began)
    Short version: nice guy, very friendly, seems knowledgeable, but very hard to reach, poor response, poor follow-through on services and commitments. He did mention he and his gf were dealing with some job and health issues that added challenges, but behavior was pretty consistent from beginning. Price was lowest quoted, so if you have a low-maintenance pool. want to keep costs down, and aren't concerned about delays in response, he may be a better fit for you.
    - Ian M.
  • A
    Clearline Pool Service were very good. I don't use them a lot because we don't have that many problems but when we do have a problem they come out here. Everything was good and I like Clearline Pool Service a lot.
    - Don J.
  • A
    Sterling Pool Supplies & Service Inc
    Sterling Pools was great to work with. They came out to give us a free estimate on replacing our solar roof heating and also to add a gas heater. They gave us lots of useful info during the estimate about hot to take care of stuff in general. This included noting that we'd need to get our gas meter upgraded to get a gas heater for the pool.
    We decided to go with the gas heater option and just fix our solar roof heating ourselves. It took about a month to get the city to upgrade the gas meter. We then contacted Sterling Pools again and they honored the same estimate. They were able to get the heater and install it within about a week of faxing back the signed contract.
    When they came to do the install, we really wanted the heater on our existing concrete pad. These guys were great. They rearranged various other pumps and equipment on the pad in order to make it fit. It makes a huge difference in how our backyard looks and we really appreciate that they were willing to work with us on that.
    Their heater recommendation was great. It's made swimming so much more inviting. They were very responsive. I would definitely call them again.
    - Rachel P.
  • A
    My son was with him both times. He said he was respectful and professional. Each time we called Jeff, he was there by the next day! As long as he keeps up the good work and doesn't raise his rates, we will continue using him.
    - RENA D.
  • F
    Adams Pool Solutions
     I gave a copy of the design to a representative from Adam's Pools and he said he'd get back to me with a quote.  He also mentioned that they actually did the plaster work for the full service company who did the initial proposal.  Several weeks past and I didn't receive a quote.  I contacted the sales person and he said he'd get back to me soon.  Another week or so passed and I contacted him again, he said he needed another week to work out the details for the waterfall.  Yet another week passed and no quote.  I didn't bother to contact them again since it was obvious they weren't interested in the project.  They also of course never returned the copy of the plans I provided them with.  I can see not wanting to place a competitive bid against a company you partner with, but say so in the beginning and don't lead me on for several weeks only to never get back to me.
    - Robert F.
  • D
    Received fixed price quote for the job. All went well until I was told they would need more money to cover removal of part of the decking which was included in the quote. What a surprise! Then there were threats. I see lots of other happy customers listed here, but this was an awful experience. Not recommended.
    - GRANT J.
  • A
    The person from this company came over to give me a quote, but instead he took a look at the problem and told me what to do to fix the problem. I experience I had with him was excellent. I would definitely contact them when I have a problem. They guy that came was very honest and helpful. He did not charge me anything for the advice he gave me.
    - SUSAN H.
  • A
    They responded to our message promptly and arranged to come out the next day. Jeff tested all the equipment to see if it could be repaired rather than having to be replaced. We appreciated the fact that he didn't try to sell us parts that weren't needed as other companies we have tried have done. He is totally trustworthy and we were very comfortable having him work at the house.
    - Janet W.
  • A
    Great. I called and explained the problem. They came out within a day or two. I couldn't be home, but I told them to go on in the yard. They got the jets working and cleaned everything, including the spa cover. Left a bill for me.
    - Catherine C.
  • A
    I called Jeff Tues night; Mike was there the next afternoon. He not only repaired the leak, he cleaned my hot tub until it was smooth and sparkling clean. He even cleaned the hot tub cover! Even though I tried to clean before Mike got here, there were several banana slugs attracted to the leak. Mike was very pleasant. He even likes our dog. And he refilled the tub and washed down the deck. Jeff will bill me later. They made it soooo easy. And they're nice. Mike and Jeff make a great team. We will continue to use them.
    - LEE T.
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Pool And Spa Cleaners in Redwood City

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