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Flooring reviews in Redwood City

  • F
    Working with Everlast was a negative experience and I can't recommend them. My project was complex, involving full remodel of kitchen/bathroom/living room/laundry room, building a ground floor addition, removing a main structural wall, and replacing the back deck. We're home reno veterans so I understand about unexpected surprises and reasonable industry-standard quality. I believe that Everlast did try their best and they are nice guys overall, but this project was beyond their ability to handle and they fell far below the level of service and quality they promised to get the contract. From the start, the project manager was inexperienced and couldn't get things organized or prioritized, the crew was not supervised properly and adequate instructions were hardly ever communicated to them, work was rarely done right and usually had to corrected multiple times, and deadlines were overpromised and missed everywhere. There were major mistakes - shortcuts on plumbing connections that caused our upstairs sewage to clog, structural beams welded too narrow to install the patio sliding doors, the floor beams they built are not level so we now just live with a few bouncy "trampoline" spots on the ground floor, and shortcuts on the back deck so that our ramp and dock actually ripped away from the back deck because of insufficient support. The original 3 month estimate dragged out to 13+ months which was a big problem given we were living upstairs in the house and found out I was pregnant right after we started the project. After trying to make it work for the first few months, I asked for the project manager to be replaced with someone more experienced, which Everlast did not do, so I ended up having to take over managing most of the project (while still working a full time job). We also had to pitch in on construction work ourselves so we could get basic functions back and the crew out of the house before the baby arrived. I started having to bring other contractors in to complete separate portions of work like the new staircase or replacing the back fence, given Everlast was so behind schedule and because their change order quotes would sometimes be 4x higher than other contractor's quotes. I tried to get adjustments reconciled as we reduced Everlast's scope of work with the baby's due date getting closer and closer, but the owner Ariel wanted to be paid every installment payment in full. He said he wanted to leave all adjustments to the end, or sometimes he'd say he'd stop work if we didn't pay the instalment in full - so we had very little choice of course. Trying to get the house finished after the baby was born was frustrating too, and after many broken deadlines we finally ended up terminating the contract. I hired other contractors to finish the project and correct Everlast's mistakes. But the drama didn't end there - although I paid Everlast for the work they did complete, Ariel still wanted to be paid the full contract price, didn't want to acknowledge we had to reconcile a long list of adjustments that had built up, and threatened to file a lien and foreclose my house. The deadline to validly file a lien has now expired for Everlast. They did mail us a lien document (that was dated after the deadline), but so far it doesn't look like the lien was actually filed with the county. If Everlast ends up filing later knowing it's an invalid lien, that's really bad and I'd be entitled to ask the court to remove it and force Everlast to pay my costs. I wanted to share a true account of my experiences with Everlast to let other homeowners decide if this is the kind of home renovation experience they want for their project too.
    - franny l.
  • A
    we have discovered water damage, M&M construction were amazingly patient and considerate throughout the whole process of working with the insurance, all went much easier and faster than expected. we are very happy. Thank you for the good work!
    - Bishop G.
  • A
    The project suffered delays just like many remodels. But these delays were outside the purview of Morgan Construction. Dan Morgan held up his end of the bargain and went out of his way to communicate and get things done. He is a prime example of "promise less, deliver more". The pricing below does not include things like cabinets, mirrors, tile and some other miscellaneous items.
    - John J.
  • A
    Many thanks to SOD builders and mainly Allen and the actual people that were involved in our remodeling, for the excellent remodeling job that they did at our house. The remodeling project included the full remodeling of our house and it included the kitchen. Bathrooms, back yard, front yard, bedrooms and hallways. The work changed completely the house and we love it very much! Allen and his crew did such a professional work and each part of it was done with extra care and attention. During the work and even after, Allen was there for us to answer any of our questions or concerns, meeting us at various vendors and helped us selecting and choosing all the materials, appliances and paint. He used his skills and experience to advise us on all the many available options for many issues that raised during the work! We would refer SOD builders to anyone looking to convert their house space into something stunning!
    - Stephen B.
  • A
    We are very happy with our house, and our experience with Joe. We interviewed multiple contractors - Joe was straightforward, friendly, gave his honest opinions, and was knowledgeable about the work that needed to be done and the area our house was in. We liked that he has his own team, so we saw the same guys working at our house all the time, and got to know the crew. Joe and his team did everything they could to achieve our vision for the house, suggesting ways around problems that popped up as we opened walls, and giving us pros and cons as we made decisions. He always listened to how we wanted things done, and if anything got mixed up in the execution, ensured the team made it right (for example they installed the wrong handles on the closet door but had it fixed within a day). Joe also went above and beyond after the team had technically finished, coming back to fix minor things as we encountered them upon move-in (a drip in the shower head, patching a spot we knicked moving furniture in). He was even kind enough to come out and replace the fuse in our furnace when we blew it trying to install a smart thermostat, despite him warning us prior to be careful about that very thing. :) We are 98% thrilled with the work Joe and his team did - our house is beautiful, and even more importantly, up to code, sturdy and safe. The other 2% is because we are perfectionists, so there are a couple things here and there in the final finishing touches that were rushed at the last minute and we wish were more precise (things like crooked door handles, backsplash that is just a millimeter or two short of the counter edge, faint paint splatter on the wood floors in one corner). Overall, we highly recommend Joe - his construction knowledge, years of experience, and awesome team made for a smooth project despite it's large scale. We can't believe this beautiful house is ours to live in. Thank you Joe!
    - Megan M.
  • A
    We are a growing family and needed a dedicated family room space. The contractor who build it didn���t finish the downstairs area. It was basically something like 300 sq/ft of empty shell of concrete walls and without any windows. Our goal was to convert this space into a family room including a full bathroom so it can be used as a guest room as well when needed. The remodeling process started with Gal and the designer of SOD. SOD builders was an easy choice from the other companies that we met. We loved the design that was made for us including the ideas that Gal brought with him based on his experience. Working with Gal was easy, not complicated and professional. He was original, positive, budget analyzer individual who was easy to work with. The actual remodeling was exciting. We enjoyed the benefit that the remodeling was downstairs and isolated from the rest of the house. The most important things that stood out were skills, communications and professionalism. Mario the carpenter and Gal were on top of all the work. Gal visited the house constantly making sure that everything is going according to plan. More than that, they made sure to maintain our privacy. When there were issues or unexpected problems, Gal spoke to us and talk about it in order to allow us decide of what solution to choose. We had weekly progress meeting at the house were Gal showed us what have been done and what will be done next week (that was very important to us). Timeliness was also important. Although the remodeling exceeded by 3 weeks, it was no unexpected and for reasons that demonstrated SOD builders promise to quality and our satisfaction. They were perfectionist about it. The bathroom is awesome and beautiful with a perfect blend of modern and rustic look. We found our self walking all over the house just to use our new space! We are so excited. The space is a continuation of the house and that is the highest compliment we can give them.
    - Andrew L.
  • A
    It turned out very well. I would definitely use them again. The gentleman that came and provided the service was Ray Johnson. He was very professional. He was very exact as to what he was going to do. Even though he encountered difficulties with the project because the materials I had ordered had changed, he kept coming back and made sure that the job was done correctly. He didn't charge me anything additional even though it cost him more to do it. He was very, very good. I was very impressed.
    - Lynn J.
  • A
    Throughout our entire process we received incredible customer service and support. Communication was outstanding with weekly and daily contact from our site manager during the project. Overall the build was amazing value with high quality finishes even with adjustments to plans and specifications. The process was very efficient, taking 14 months from first day on site to handover even with extreme wet weather at the end thanks to our very efficient site manager. We would highly recommend M&M Construction and Home Design for those choosing to build their dream home in a cost effective and timely manner
    - Bishop G.
  • A
    It produced amazing results.  We used a gray grout for our floor tiles and it darkened, due to wear, over time.  Lewis Cleaners cleaned them and the floor literally looks brand new.  I was very impressed with the prompt customer service, great price, and professional service.  Definitely using them again!  In fact, after I saw the results of the floors, I had them give me quotes for future carpet cleaning!  Super friendly service.
    - Maureen B.
  • A
    Joe is THE best. ��I feel so incredibly blessed that I stumbled upon him last year via Angie?s List��? Joe will be��MY CONTRACTOR FOR LIFE and I now consider him to be a valued friend. ��I couldn?t have asked for anyone better, and I can?t imagine trusting contractor more than Joe. ��In the past year I have completed 3 projects with Joe��? 1 was a complete teardown / new construction, 1 was an extensive gut and reconfiguration, and 1 was facelift on a rental unit. ��My conclusion is that I would trust Joe with any job, big or small. ��I never write online reviews, but am making an exception because Joe is the best and deserves the praise!

    • CLEAR COMMUNICATOR +��SUPER RESPONSIVE.�� Joe is great about setting expectations, explaining the remodel process, presenting issues along the way that require decisions to be made, and just generally providing status updates. ��Joe is very responsive to calls and texts.

    • SHARP! ��LOTS OF COMMON SENSE +��CAN IMPROVISE WELL.�� ��Joe is very on the ball. ��He remembers everything. ��His mental math is awesome. ��He manages his crew with ease.����Joe knows how to��roll with the punches and troubleshoot problems and over come obstacles as they come. ��Whether it?s a delay in a vendor delivery (he?ll figure out how to expedite it, source it somewhere else, or shift the workflow so that it minimizes delays), or a part that doesn?t fit (suprise! the special fixture you ordered doesn?t fit. ��that?s ok, Joe will figure out how to customize it to work), Joe knows how to come up with creative solutions, how to present the options to client, and how to push the project forward. ��I wish everyone I met was as competent as Joe! �� ��

    • GUIDES + PROTECTS HIS CLIENTS.�� Remodeling for the first time can be overwhelming. ��Joe will guide you every step of the way, will make sure you avoid common pitfalls, and will make sure other vendors don?t take advantage of you. ��If you?re being overcharged, Joe will steer you towards a better vendor (e.g. this happened with my��Caesarstone��countertops). ��If your given shoddy product, Joe will help negotiate with your vendor on getting a refund (e.g. my cabinet vendor sent me garbage. ��Joe helped play good cop (me) bad cop (Joe) with the vendor. ��And this was all because I didn?t listen from Joe from the beginning on which cabinet vendor to go with!). ��There were so many times in the last year when other vendors were incompetent and Joe swooped in to the rescue, going above and beyond his responsibilities in order to bring ease to his client. ��Even if it meant fixing the mistakes of the outside vendors that I hired! ��I?m so thankful that I had Joe to watch my back. ��

    • KEEPS THE BALL ROLLING. ��Other contractors drag their feet and are slow at getting work done. ��Joe isn?t like that; he?s great about making sure the project is always pushing forward. ��Otherwise, he gets ants in his pants! ��That?s not to say delays in schedule won?t happen (that?s the nature of construction); but you can generally trust that Joe will keep the ball rolling without you having to micromanage. ��

    • INTEGRITY. ��Spend some time with Joe and you can tell that he is a man of integrity. ��He is honest, hardworking, and committed to doing what?s right for his clients. ��He is a man of his word. ��

    • QUALITY.�� You can trust that Joe will do a good job and stand by his work. ��He is detail oriented. ��If you?re not satisfied, he will go back and fix it until it exceeds your standards. ��If anything goes wrong, you can trust that he will come back to make it right. ��

    • HARDWORKING. ��Joe and his guys have some serious work ethic. ��You?ll never catch them slacking. ��They work Mon - Sat. ��Joe is a workaholic, so as clients we actually need to to tell him to take it easy!��

    • KNOWLEDGEABLE.�� He?s got experience you can trust.

    • PATIENT. ��Joe never gets impatient, despite my million questions, or despite me waffling about a design decision. ��He also understands that some decisions take time to mull over, and so he won?t rush you if you need more time to think about it (though he will let you know if it will gate the schedule).

    • PRIORITIZES CLIENT SATISFACTION.�� Joe will go the extra mile to make his clients happy. ��If you ask��?Hey Joe, do you think you could do [X]? you can bet that he will do what he can to make it happen, even if it?s adds complexity/headache/time on his end. ��He?s not looking to cut corners and do what?s easy; he?s looking to do what will make the client happy. ��Joe is very much a��?yes? man and has a can-do attitude. ��If the request is within reason, he will make it happen; if it?s not within reason, he?ll work with you on pricing it out.

    • POSITIVE ATTITUDE, ��GREAT SENSE OF HUMOR! ��Working with Joe is FUN! ��

    • TRUSTWORTHY +��SAFE. ��Joe?s workers are good, honest guys who you can trust in your home. ��

    • VERY FAIR PRICING.�� I trust Joe will be more than fair in any quote he provides.

    • BUDGET CONSCIOUS.�� Joe is good about reminding you of what your original budget was?you?ll still blow past it (not his fault. ��your fault for growing the scope!), but he?ll work with you to stay within your hard limits. ��In my case, for the rental units, he was good about reigning me in on changes that I didn?t need so that we could focus on the updates that mattered.

    • PUNCTUAL. ��Never late. ��

    The best decision I made in 2015 was selecting Joe as my contractor. ��
    - Liane F.
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Flooring Installers in Redwood City

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