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Real Estate reviews in Redlands

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  • We originally chose this mover due to its high reviews on Yelp/Angie's List and competitive guaranteed price. This low review is due to a delay of more than ten days past the initial target delivery date, spotty communication, and no willingness on the part of the company to give a discount due to the delay. Our initial experience was very positive with Peter coming out the next day and doing a comprehensive evaluation and quote. We liked the price compared to some of the big moving companies as well as the promise of end to end customer service. I called back two days after the original quote, and it took five calls over three days to reach someone who would actually put us on the books to move. This was one and a half months prior to the move. At this point, our one requirement was that our belongings be in Seattle on a specific day due to our jobs starting after that. The pick up day was chosen based on our desired delivery day, which were July 6th and 10th respectively. We were frustrated by the phone tag, but still excited about the price and service. Over the next few weeks we received calls from our move coordinator saying one minute that we wouldn't be able to do a given day, then saying we would a few hours later. The day before the move, we got a call saying we would have to delay pickup because a driver was unavailable (due to recent injury). We explained that this was unacceptable because the buyers of our house were moving in the next day. To their credit, someone came in out of retirement to drive the truck to our house for the pickup, which we appreciate. During the same phone call the day prior to the move, we were told by the moving coordinator that they probably couldn't meet the delivery date due to a truck breakdown. At this time they said that the stuff would likely arrive on the 12th instead of the 10th. Ok, fine, but that was the whole point of our scheduling the pickup when we did. On the day of loading, we signed the final contract with a day of loading, but no day of delivery (which we stupidly didn't notice, because we just checked the lock-in price and delivery address and signed). The loading went well, everyone was nice. They didn't protect our entryway for the first half of the move (when we noticed), and slightly damaged the step to the front door. They told us that the truck would be leaving for Seattle on July 7th. On July 9th, we received a call saying our stuff would be indefinitely delayed, probably another week. I asked what they were going to do to make it right, and was told a sob story about how they were low on drivers and their trucks needed repair. Let me be clear. I don't care about the logistics of your business. I want my things to be there on the agreed upon day, and in good shape. We still do not have our things a week later. We have spent several hundred dollars on necessities we didn't think we would end up needing if we had our things even remotely on time. Additionally we had to purchase two air beds/sheets/pillows/other necessities for ourselves and our parents who flew in to help us move, and had non-refundable flights. I would love to leave a better review. I know this company is trying to do their best despite multiple set-backs. However they should not expect me to care about their logistic issues if they don't care about my financial ones. Bottom line, summer is a busy time and I understand that, however if the delivery date were a potential issue then they should have planned for a buffer instead of leaving no wiggle room in the schedule. They also were not forthcoming with any updates, each time I was updated on the delay it was after me calling them and waiting hours to a day for a response. I would be happy to make this an "A" review if we were appropriately compensated for the costs incurred due to the delay as well as having a smooth delivery of our belongings in good condition.
    - Oliver S.
  • Redlands Moving  is the best! From my initial phone conversation with Tom to the move with Greg and John they were exceptionally professional.  The gentlemen arrived exactly on time, covered the door frames and grass, moved  swiftly and carefully. Every item was handled as if they were all marked "fragile". We have  a large dresser that is rather heavy, Greg and John  wrapped and carried that monster dresser with ease. We truly appreciate and value this business and highly recommend Redlands Moving and Storage. If you have something to move, big or small this is the company to call. 
    - Garrett C.
  • The guys were nice and worked really hard all day to load and unload the truck.  It was hot and they had to move stuff up and down stairs - not easy but they hustled.  We were disappointed in the way they handled our stuff, though.  They bounced their loaded hand trucks pretty roughly down the stairs each time.  Much of our furniture was dinged or scratched in the process of the move.  It doesn't seem like they used padding since there was paint transfer between furniture pieces where they rubbed against each other.  Our file cabinet and some breakables in boxes were the only things that were completely destroyed. 

    There was an issue with the size of the truck, but we called the home office and they took care of it and got us moved in one day.

    Overall a successful move - everything got from Point A to Point B.  I would use them again but I would be more careful how I packed things and make sure all the furniture was wrapped before being loaded in the truck.
    - Tineke R.
  • For the most part it went fine.  They did under estimate their need for a larger truck on the second move.  [The first move was the storage unit only.  It was followed about 2 weeks later by the apt. move]  It necessitated a second trip on their behalf.  Long day.
    They also were short on the boxes they needed.
    - Russell J.
  • This company is Awesome!  Everyone was courteous and professional. Greg and his co-worker were very gentle with my belongings and extremely helpful with pack up, delivery and set up furniture as needed. I will definitely use them and recommend to my friends. Redlands Moving and Storage is reasonably priced and just all around Top Notch!! I had lots of boxes and little things, but some very delicate furniture, mirrors, etc.  Everything came over in perfect condition. They get right to it and waste no time!
    - Dawn C.
  • This company is outstanding. So reasonably priced yet over-the-top professional & careful. Such a long day for the movers yet they never slowed down or lost patience with our rearranging of furniture near the end. They were upbeat--even fun--til the last chair was in place. Can't say enough (did i mention we moved a piano, appliances, lots of big pieces, etc.?!) Also you will LOVE Tom, who answers the phones. Great sense of humor. He'll make your day. I seriously consider just calling him from time to time to say hi and I hate talking on the phone.
    - Mara D.
  • Everyone we dealt with, from first contact to final delivery was top notch & professional. They let me lock into a 2-day pickup window, then 2 days before the pickup day they let me know exactly what time they'd show up. They kept in contact with me for the drop off too, so I had a good idea of when they'd arrive. Their price beat the others by $500-$1,000. I highly recommend these guys.
    - Mara D.
  • We got an estimate from them, and they said they weren't accredited with the BBB. When they showed up, their paperwork said they were. We gave them a $100 deposit, and they kept it when I canceled after waiting all day for them. They are shady people. When I canceled, he got an attitude with me. They didn't return our calls, and the day of the move they called a couple hours later after they hadn't shown up. They kept delaying, so I finally gave up on them and canceled. I think they just take people's money. They told me when I paid the deposit they would refund the deposit at any time.
    - Kenneth B.
  • They are unresponsive - you never know if they will call or email you back. They do not get the property rented in a timely manner - it has gone vacant for many months at a time only for me to find out that they hadn't even bothered to advertise! They don't contact me at all regarding the monthly rent rate - they will arbitrarily lower it without running it by me at all. They have chosen very poor tenants over the years. I can see one bad one out of the bunch over an 8 year period, but they've selected a couple of extremely bad tenants (we're talking eviction, property damage). The current tenant is just awful causing over $2000 in damage to the property as well as causing fines assessed by the HOA due to noise complaints and so on. The Spaven Company actually sent me all the bills for the damages the tenant caused rather than force the tenant to pay - or at the very least give the tenant a warning and require a higher security deposit. I am having to hire a lawyer at this point because The Spaven Company is not responding to me and it is costing me thousands of dollars. I've never hired a lawyer in my life, but I'm at a loss as to what to do at this point.

    Their website looks professional, but don't be fooled. George Spaven is not to be trusted, and his assistant, Lupe Renteria, isn't very sharp. I have to spend quite a bit of time just managing them. They charge 7% of the monthy rent which is lower than the 10% some firms charge, but for the level of service, 7% is very expensive. ($52.50 is the monthly management fee - on top of initial rental fees, etc.). I pay them over $600 year to do pretty much nothing. I would pay more to someone I can trust to ensure the property is actually being managed so I don't have the headache.
    - Marsha M.
  • I really like the individual who will be managing the property.  They came out to my house.  Not everyone was willing to do that, which I thought was odd.  They are local and located in the town that the house is in.  I got good references from a couple people.  I felt more comfortable with them.  I got a tenant right away, and communication has been good.  It's going really well.
    - Debra C.
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Real Estate Services in Redlands

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