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Auto Service reviews in Rancho Santa Margarita

  • A
    They do provide a loaner car.  The workers are great very friendly they push each other out of the way to help you. They are exceptionally polite and very interested in providing maximum quality service. From a general sales and service they go out of their way to do their job.
    - Ken K.
  • A
    Absolutely perfect. Car was picked up on a Wednesday in California and delivered as promised to North Carolina Sunday morning. They arranged to deliver the car at a time and place that accommodated the scheduling requirements of our son who is in the military. Everyone was extremely polite and professional. We will definitely use them again.
    - Tom M.
  • A
    I think it went really well. The owner is super friendly, and very easy to talk to. Very personable. It didn't feel like he was just trying to take my money. He even let me take a look at the things he was doing and explained it to me as it was done.
    - Cody M.
  • A
    I always use them for a long time cause I like them and their good they've always treated me good down there so and why I told my grandson to start using them but now we have this new guy that my neighbors recommended so we're probably start using him. Their price is better because the dealership the reason I started going there cause Firestone was cheaper than the dealership, so that's why I started going to Firestone they could do whatever the dealership was gonna do cheaper.
    - Barbara M.
  • B
    Because of warranty you have to go to the dealers for certain things but after a certain time you don't have to  have it done there. I think they are a little expensive in their prices for working on your cars that's why I don't like have to go there that's why I went to Firestone, I only go to them when I have to. They gave us a good deal but that's just cause my son's good negotiating.
    - Barbara M.
  • A
    initial contact was professional and informative. We discussed pricing, transport options, pricing and the process; all was as presented on their website. Pricing was clear and without additional charges. No deposit was required. The driver hired by Executive was professional and provided his cell #. Pick up and delivery the car was at a location of my choice.Both Executive and the driver were very good on giving status reports on progress and timing. The driver was open to calling my relative who picked up the car to give accurate notice of his arrival at the drop off point I designated. Carl was deliver as clean as I gave to the driver. A very positive experience in my coast to coast move. I have recommended the service to my co-workers and friends.
    - Josephine A.
  • A

    In my experience, purchasing a car from a dealership always comes with certain challenges. This transaction was no exception to the rule. One of the 2 cars I had viewed online was not equipped exactly as the online ad had stated. That did not turn out to be a problem for me.

    Afshar, my salesman, was very pleasant. I highly recommend him. We have owned 3 Camry's prior to this purchase so I know the car well. We took a short test drive and I was happy with the vehicle. I had never purchased a CPO vehicle before. It comes with a 160 point inspection sheet that I did not get the opportunity to view before purchasing the vehicle. I strongly suggest that if you are considering purchasing a CPO vehicle, ask to see the 160 point inspection sheet so that you can use it while you inspect the vehicle. I viewed the sheet after the purchase and discovered that it had not been completely filled out. There were 30 items that had not been checked off the sheet.

    When negotiating the price, I pointed out the fact that one of the alloy rims had been curb damaged around the outer rim. I was told by Brian (the New and Used Sales manager) that it would cost him $150 to fix the rim. As I stated, I had not yet seen the 160 point inspection sheet. Item #41 states - Wheel covers secure and reasonably free of damage. It didn't meet the standard, but I didn't know that since I had not yet seen the 160 point sheet. Therefore, I factored that $150 into my offer which I would not have done had I known it did not meet the standard.

    After purchasing the vehicle, I viewed the 160 point inspection sheet. Item #156 states - Vehicle is free of improper or mismatched color. I had seen 7 small paint touchups on the bumper when I had inspected the vehicle. Now that I had the opportunity to read item #156, I didn't believe it met the standard. I brought this up to Brian and he told me that it did meet the standard.

    There were a few more mis-communications during the transaction that I won't pursue here. Brian understood I was upset with the way the transaction had been handled. He said he wanted me to be happy and asked what he could do to make things better. I told him I would like the bumper to be painted properly. He agreed to do that for me.

    The next week I took my car to Ed in the body shop. He is another very pleasant man. Toyota had my car for 2 days. They did an excellent job on the rim and the rear bumper. The exterior is now in excellent shape. I was very happy with the work. The bottom line for me is always how the story ends, not how it begins. Brian transformed a potentially negative car buying experience into a positive experience. Therefore, I am very happy to recommend Brian and the others I had dealt with at Santa Margarita Toyota Scion.

    - John S.
  • A
    Used their own website's coupon to get a discount.  Otherwise, their normal price is a tiny bit high, but for the  location/convenience, is worth it, since we live in the same city as this business.  
    Was in and out very quickly.
    Treated courteously by the staff.
    Parking at this center is a little tight on Saturday, so I had to park way across the other end of parking lot, instead of in front of the business, but as soon as I sat down to wait, they already retrieved my car for the smog.
    Based on my experience here, I will come back again.

    - Michael P.
  • A
    They were able to diagnose the problems, give suggestions, and fix the issues. The prices offered were great too. My only grip is that although, I had the Angie's list coupon, I forgot to take it on the day I was picking up the car. So could not get the full coupon discount, but they gave me some $$ off.
    - Rajnish S.
  • A
    I found the husband and wife team owners of Smog Express to be friendly, courteous, and very professional in providing smog test services on my Honda. I learned from a previous Angie's customer review that a savings coupon was available from the Smog Express website. I printed the online coupon for a considerable savings. I had a short wait time while my vehicle was being serviced. Comfortable seating and a variety of books and magazines were available for customers. The completed results of the smog test were transmitted to the DMV electronically and I was provided a written copy for my records as well. I will return to Smog Express again in the future for vehicle licensing required smog tests, I was very satisfied with their service.
    - Vicki G.
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Auto Services in Rancho Santa Margarita

Companies below are listed in alphabetical order.

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