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Professional Work reviews in Rancho Santa Fe

  • A
    I've received nothing but positive feedback. They provide personalized, comprehensive & affordable services with a professional demeanor, something rarely found in today's business landscape. Thanks to their "hands on" broker involvement, with both tenants and property owners, Scanlon Realty Management continues to stay ahead of the field by providing unsurpassed client communication and customer service second to none!
    - Maxwell W.
  • F
    Much time was wasted in communication as packers only spoke Russian and they would take items to the truck that were not to go, etc. Dimitry, the boss, was seldom there. They only rented vans for the day and no large vans. Th Problem occurred when we immediately notified them post move that a ladder and a box they packed were missing. Dmitry will not respond. Hard to sue as we do not know all the contents, except 12 dinner plates.
    - melinda s.
  • A
    The first time Ms. Wolford attempted to serve my high priority and time sensitive documents as I had instructed, she was sent away to obtain additional paperwork. She called me immediately and informed me of the current situation. The following day I was able to get her the additional items needed and she immediately accomplished the task, understanding the time sensitive nature which directly effected me.
    - Patricia M.
  • A
    I am an Interior Designer with 20 years experience. I rely heavily on designer delivery services to receive, deliver and move high value furniture in clients' homes. I have been working with MSJ for over a year. They were referred to me by a very reputable to-the-trade showroom in San Diego. The service provided is outstanding and I recommend MSJ without reservation. Today's service was provided by Andre and Robert. They called me 1/2hr prior to arrival at my client's home. They arrived with the necessary tools and equipment to do the job. They were patient and thoughtful about their approach. This was a complicated job. The prep they did made the job go smoothly. Communication between Andre and Robert was exceptional. Prolonged heavy lifting was required to navigate up a narrow staircase. A scrape or bump seemed inevitable but didn't happen. I am very impressed with this team and look forward to working with them again.
    - Elizabeth A.
  • A
    I can always count on an excellent job.  We have used Blake and his company for several years.  San Diego BBQ Cleaners are the ultimate cleaner and detail specialist for our Fire Magic grill.  They always send professional, knowledgeable technicians who dismantle our BBQ and leave it looking like the day we bought it.  I am amazed at the steam cleaned appearance they always leave behind.  Our last technician noted an igniter that was not working and we made a follow up appointment for them to repair that and also ordered a new cover for our BBQ.  I had been looking for a new cover on the web on and off on the web and could not find the model number available anywhere to purchase.  San Diego BBQ Cleaners had it to me the next time they came out.  I love this company and the excellent service they provide.
    - Tanya K.
  • F
    Derrick originally cleaned our small smoker and barbecue on April 16th.
    We paid him $500.00 for the job. That day he did finish the initial
    cleaning the barbecue but it did not worked properly again until we
    hired another company to replace parts and complete the job. Derrick
    told us on his initial visit that some of the parts were worn out and
    gave us a quote for new parts. We agreed to purchase the parts and have
    Derrick install the new parts as the barbecue was 5 + years old and was
    an expensive built in model. We waited about a month for Derrick to
    deliver and install the the new parts. In the meantime, Derrick had to
    come back twice to adjust the barbecue because it was not lighting or
    working properly. After one such adjustment, my husband attempted to use
    the barbecue but flames came out through the knob and burned his hand.
    Derrick said the burners needed to reinserted in the gas valve and he
    would fix the problem.  While our barbecue had initially needed
    cleaning, it had been working before Derrick's cleaning and we had never
    had any safety issues with it. On May 19th Derrick came back and
    installed some of the parts but said the burners he ordered were the
    wrong size. He asked for payment in full, including $300.00 for the two
    new burners and $250.00 for new briquette trays. We paid him an
    additional $750.00 on the 19th. Derrick said he would be back the next
    day with the proper size burners. He never showed up the next day nor
    did he call to let us know he would not be there.
       On May 22nd, Derrick again promised to return but, once again, did
    not show up. We had planned on using the barbecue for dinner guests and
    told him that when he promised he would indeed come. He did not show up
    and, when pressed, Derrick then told us that the burners he was supposed
    to pick up were accidentally sold but we could use the barbecue as it
    worked "fine". This was the time that flames came through the knobs and
    burned my husband when he tried to use the barbecue.  On May 27th, we
    were still waiting to get the burners and for Derrick to fix the
    barbecue. He finally showed up on May 29th after several requests by us.
    On May 29th, my husband told Derrick we were not comfortable using the
    barbecue until the new burners were installed and, after the burned hand
    incident, everything was completed and checked out. Derrick reiterated
    that the barbecue was safe to use. It was, in fact, not safe. On June
    8th, we again asked Derrick when he would install the burners we had
    paid for on May 19th and he said he would be there at an unspecified
    time that day. He again never showed up and later said he was "slammed"
    and would be there June 9th in the AM. We once again arranged to have
    someone wait for him. He never showed up that morning. He texted us
    later that day and said he was in the hospital with a finger injury but
    his associate would deliver the parts to us in the morning on June 10th.
    Again, no one showed up or called. We expressed our sympathy about his
    injury but told Derrick we were, by this time, completely fed up with
    the un-kept commitments and no shows, We asked him for a date he would
    DEFINITELY be able to deliver the parts or give us a refund of our
    money. On June 15th, we still had not heard from Derrick.  On Wednesday,
    June 17th, Derrick told me he would be at our home before Saturday the
    20th to deliver the parts. He did not show up on Thursday June 18th but
    on Friday June 19th said he would be at our house by 3 PM the next day,
    Saturday, June 20. For the last time, we arranged to have someone wait
    for him and, once again, no one showed up on Saturday. When he
    originally told us he would be there Saturday June 20th he added that,
    if he was not, we would have a refund of the money by Monday June 21 or,
    at the latest,Tuesday June 22.
      To date,we have not received a refund and we had  another company come
    to inspect our barbecue and install the new burners.  It has now been
    two and a half months of broken commitments, excuses, missed
    appointments and general frustration with derrick and BBQ RENU. We are
    now preparing a small claims action to recover our $550.00 and cover any
    work that needs to be redone by the new company as we do not trust
    anything Derrick has said or done. On his initial visit, Derrick tried
    to sell his services to have our patio furniture redone, our patio tiles
    refinished and our cars detailed. The only bright spot in this
    experience that our contact with Derrick was limited to our barbecue! 
    Today is June 30. We still have not received payment and have had an
    established and reliable BBQ contractor come and inspect our BBQ. Our
    BBQ parts have been replaced and installed by a new, established  and
    reputable company. This was done within three days of their initial
    visit.  When the new company inspected the work Derrick had done, it was
    discovered that Derrick had plugged holes in our  old burners with
    aluminum foil and that was how he determined that the burners would
    "work just fine" until he delivered new ones. The new contractor told us
    the burner was indeed a safety hazard and a liability for anyone to
    suggest we use it that way as Derrick did. We also discovered that
    Derrick had not replaced  the two briquette trays which he had charged
    us $250.00 for. We now had a new charge for the parts Derrick charged us
    $550.00 for. The parts were replaced and installed  for $150.00 less
    than what Derrick charged us for 5 1/2 weeks ago and never delivered.
    Since this all began, I have  looked up Derrick's "License" that he
    represented on this site as TL12467017  and that he was licensed as a
     Handyman.The State of California does not issue Handyman's Licenses.
    There is, in addition, no record that we could find of  a valid
    Contractor's License with the State License Board. The State also
    requires all licensed contractors to display their license number on all
    advertising. The Angie's List ad did not have a valid California
    Contractor's License in it. A Trade License is not the same as a State
    Contractor License. In addition, the State Board website states that it
    is a crime to contract for home improvement services (for which built in
    BBQ repair qualifies - I checked) for more than $500.00 without a valid
    State Contractor's License. Derrick charged us $505.00 for his first
    service and $750.00 for his second service including $550.00 for parts
    never delivered. Both amounts are in violation of State law for
    operators without a valid Contractor's License.The penalty for doing so
    is a monetary fine and or 6 months in jail. The State site said it is
    currently very active in cracking down on offenders. We intend to pursue
    a complaint with the State in addition to our small claims action. As
    my husband and I are also over 65 years of age, we intend to report BBQ
    RENU to the State Consumer Affairs Board as "Elder Abuse" statutes also
    apply for payments made and merchandise and services not supplied to
    consumers over 65 years of age. On Friday, June 26, Derrick said he was
    putting a refund check to us in the mail. When it did not arrive on
    Monday, June 29, we asked Derrick if it had indeed been mailed. He
    stated that it had not been mailed on Friday but had been mailed on
    Saturday, June 27. As the check had not arrived on Tuesday, June 30, we
    again questioned Derrick and he first said he had mailed it from Los
    Angeles but, when pressed if he had really mailed the check, Derrick
    said he would deliver the check at an unspecified time to our home on
    Wednesday, July 1. We declined his  offer of an unspecified time (we had
    been "burned" by him too many times by his unspecified appointments )
    and offered to meet him and pick up a check. We received no answer to
    this demand and have notified Derrick that we would be filing all
    relevant civil, criminal and Elder Abuse claims if our money was not
    refunded by July 1. This series of events has been most distasteful and
    has left us with doubts about using any service not personally
    recommended by a trusted source. It is our hope that Angie's list will
    investigate our experience. We are happy to provide extensive
    documentation to any interested party.

    - Valerie W.
  • A
    Brett was very good, helpful and knowledgeable. The owner was great in scheduling, especially around the Thanksgiving holiday. The installer installed everything really well. I would give them all high marks.
    - Tammy D.
  • A
    Terry quickly diagnosed the problem with the bulb assembly in my 2005-vintage Samsung DLP TV ($60). He also immediately recognized a significant manufacturing defect in the replacement assembly I had ordered separately, and promptly figured out an efficient work around and made the repair ($120). Nothing better than dealing with an experienced, smart and fair-minded pro!
    - Andi B.
  • A
    They provide excellent service. They cover all service programming. They provide fast and reliable internet and cable channels. They have incredibly fast download time. They offer different features that could benefit the clients using their service. Their custom service is excellent. You could easily get in touch with them with just a single dial of their number.
    - Peri U.
  • A
    He and this company are fabulous. He restored my 1912 Bush and Gerts Piano that needs a conceivable work and he did an amazing job. He's very helpful. He really knows what he's going to do. Overall he provided me an excellent service.
    - Peri U.
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Professional Services in Rancho Santa Fe

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