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Irrigation System reviews in Rancho Santa Fe

  • A
    North County Sprinkler Man
    Service technician correctly diagnosed leaks that had been incorrectly diagnosed by a leak detection company.
    He then replaced the leaking valves and checked other valves for correct operation. Both leaks were shown to me prior to repair
    and afterwards. Other valves were checked and also shown to me as working correctly. He was the most knowledgable and
    straightforward irrigation guy that I have ever used. I have total confidence and trust in him and his work.
    - gary e.
  • A
    California Smartscape
    I have used
    California Smartscape for various projects at my home in Fairbanks
    Ranch, Rancho Santa Fe, over the past five years. The most recent
    project was by far the largest and, involved a contract in the area
    of $100,000. We wanted to modernize our landscaping while also
    reducing our irrigation water use by 250,000 gallons/year. They once
    again did a job which exceeded our expectations for quality and
    value. They started with a number of different design ideas from
    which we selected the final design. They then developed the plan and
    found a number of creative ways of keeping the costs down. For
    example, having the large cobble we used a lot of shipped directly
    from Arizona to the house and tying in the new drip irrigation system
    to our current supply system rather than starting over from scratch.
    The crew that did the work was outstanding and well supervised (the
    owner even showed up at least once a week to review results to date).
    They suggested and implemented appropriate design changes as we went
    along and were always responsive to requests we made. I have
    recommended California Smartscape to several neighbors who have used
    them and been as pleased with the results as we are.
    - walker w.
  • D
    Blue Watchdog Systems
    Summary:  While at least one of their technicians is quite knowledgeable and responsive, Patrick Crais (the owner) is rather unprofessional and it is mainly because of him that I would never work with them again, nor can I recommend them to others. Our first water bill after their work was 400% of our usual water bill, all due to a leak in the irrigation system for which Patrick refused to accept any culpability. If you can get your mind around that kind of risk, please read on to get the full story...

    Full story: We recently moved into our home and have had high water bills and problems with landscape irrigation (too much water in some places, not enough in others). We read about Blue Watch Dog online and asked them to come by and give us an estimate. They bid $1000 (inclusive of labor only, not parts) to spend a full day finding and repairing everything they could, and then anything that went beyond a day would be billed above the $1000. I told Patrick I had managed to get my water bill down significantly by simply reducing watering times, so I was not willing to spend $1000. We agreed to $600 for a single day's work, which I was happy with, especially knowing that it was likely they would need more than a full day and that I would have to pay more. Patrick asked his lead technician, Gregg to come and do the work. Gregg is very knowledgeable about irrigation systems and water usage, and I was impressed by his diligence in examining every aspect of our irrigation system and explaining the issues to me. They repaired most of the main issues in the first day of work, but some others remained and I agreed that I wanted them to come back and fix the additional issues. They returned a couple of weeks later and finished the work. I walked around the property with Gregg and was satisfied with what they had done. There were a number of issues with the system that Gregg had found and repaired and he walked me through all of them in great detail. I felt the $1200 or so we spent in total was more expensive than my gardener had bid to do the repairs, but that I had learned a great deal about the system and about our water usage.
    About a month later, I received a water bill that was 4 times higher than my usual bill. From the gallons used, it was clear there had been a huge leak. It was also clear from observing the water meter that the leak had stopped. Patrick and his team determined that the leak had occurred in the two week hiatus between their initial work and their later work. To make a long story short, his judgement was that a freak accident had occurred in a part of the system that had been previously turned off, but which they turned back on and which developed a massive leak in the 2 weeks between when they started and finished their work. The leak happened, he said, because a valve broke and part of it lodged in a pipe downstream, and he has never seen such an event in all his experience. I told Patrick that I understood this may be an unusual event, and I acknowledged that his team had done some good work by finding and fixing many small problems throughout the system. So I asked him to refund us $500 of the $1200 we had paid him. I explained to him that I thought this was a fair resolution. $500 represents only 30% of the $1500 overage that the leak had cost above our historical water bill, and it represents less than 50% of the fees we had paid Blue Watch Dog. But he refused to admit that his team could be culpable at all.
    Let's face it: disasters sometimes occur in the course of ordinary business, and it is often difficult to allocate responsibility accurately. However, in my experience reasonable and professional contractors admit when a problem happens on their watch (especially when that problem, as is the case here, occurred in a part of the system that had been previously turned off), and they are willing to negotiate some refund. One can never prevent unexpected issues from arising, but some people handle these issues more professionally than others. Patrick simply refused to admit any responsibility, and it was no longer worth my time to keep discussing the matter with him.
    I subsequently ran this by a friend who is a very reputable general contractor with over 25 years experience in the area who said that when he has had disasters that occurred during the course of his work (as happens to the best of contractors), he has usually shared the cost at least 50-50 with the client. He also suggested that a more diligent contractor would likely have completely shut off the zone in question until the the repair was complete, eliminating even the very small risk that a "freak" valve break could lead to a $1500 leak.

    - Eric D.
  • F
    Rivers Landscape Construction Inc

    I contacted Gabriel Rios in early July to discuss the 12 pages of landscape drawings, and go over the scope of work. I asked him at the 2-hour onsite meeting if he1) was interested in the project, and 2) if he had the time to do the work which was estimated to take 8 weeks. He said yes, and we agreed to a date for submittal of his bid. He delivered the bid late, and only after I called/emailed to chase down the bid. Then, the bid did not include pricing for all elements of work, so we met again. Another one hour meeting, and agreed to a date for submission of his bid. Again, I did not recieve the revised bid, and dispite phone calls and emails, he did not submit the bid.
    He never even called to say that he wasn't going to be the project. Instead, each time he told me that he'd provide the bid and that he had time to do the project. If I had known that he wasn't going to bid the work or didn't have time to do the work, I would have gotten another contractor to bid the work. So, he wasted a lot of my time, and then I ultimately only had to bids to select from for the yard work.
    The way that he handled my project was very unprofessional.
    - Patti J.
  • A
    Juniper Landscape Company
    JCMS has been fantastic. Before them, we ran through three or four other lawn and landscape maintenance companies who did spotty and sometimes outright poor work, were not always reliable and who ended up creating problems for us in a variety of ways. That experience led us to subscribe to Angie's List in hopes that it might help us find a suitable lawn and landscape maintenance company that could solveour problem. JCMS was one of three contractors we chose from Angie's List to interview. We liked them right away. They were knowledgeable, fairly priced and instilled a sense of confidence and professionalism. Hiring JCMS was one of the best decisions we've made, and it was a win-win all round. JCMS got a new client in an area where they are growing their business (Rancho Santa Fe), we solved all our landscape maintenance problems (and couldn't be happier) and Angie's List got a new and now very loyal client.
    - Gary L.
  • D
    eric thomas landscaping
    Eric met me at the job site. He was punctual and polite. I had forgotten my key to the side gate, so we were not able to see the full extent of landscape work related to the back yard. However, Eric enthusiastically found a way to open the gate with the use of some simple tools from his truck. I was thrilled that I would not need to reschedule our meeting. He listened attentively to my description of the services i was interested in having him perform, and he shared some clever thoughts on how to manage the large hillside which was prone to weeds. We left our meeting with the understanding that he would e-mail me an estimate. I did not hear back, so I e-mailed him two weeks later and still have not heard. (I know that the e-mail address is a good one, because I used the same address to set up our initial meeting. ) I am disappointed that he does not even have the courtesy to let me know that he is not interested in the work. He seemed like a good communicator when we met, but even if he called me back now with a great excuse about why he didn't respond with an estimate. I would not use him.
    - Irene L.
  • A
    Dame Landscape Inc
    Steve and his helpers arrived on time, did every thing that was quoted on their proposal. They were very professional in all phases of their work. We���re so pleased that we���re having them back in a few weeks to do more work for us. This has definitely been a win win for all concerned
    - Linda W.
  • B
    Dame Landscape Inc
    - EMMA H.
  • A
    Extraordinary Landscaping
    - Elsa W.
  • A
    North County Sprinkler Man
    - Valerie W.
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Lawn Irrigation Services in Rancho Santa Fe

Companies below are listed in alphabetical order.

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