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Home Warranty reviews in Rancho Cucamonga

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  • The company was referred to me by my real estate agent as protection from breakdowns on all major appliances. After reading reviews in consumer publications, including Angie's list, I contacted the company and signed up for their service. All ratings that I have listed are only related to my experience in obtaining the policy. The company was responsive and the process was quick and easy. They only wanted our real estate agents name and license number as verification that this was a new home transaction. I have not contacted the company for any repair service, so I can not comment on their repair/replacement service as of yet. In my case, the home we purchased was bank owned, and there was no way to adequately assess the condition of the appliances or HVAC system, except to say they were old. It seemed to be a viable option, at least for the first year. I would qualify this review as incomplete, as the main factor of this site is to evaluate the quality of the service they provide. Since I have not had any breakdowns, I can not rate the service appropriately at this time.
    - Harry P.
  • We have had this company's coverage on 3 different homes, in Rancho Cucamonga, Anaheim and in Lebanon, Oregon.  Our most recent experience is when we called for service on our garbage disposal, which wasn't properly grinding up food, leaving debris in the unit that did not go down the drain.  We summoned service from the on-line website and a contractor came out through Riteaway Plumbing.  The service representative looked at the disposal, ran water, tested it, and claimed that it was working properly.  He asked if we would like an upgraded unit if we were dissatisfied with the operation of the one we had.  We told him that we would, in fact be interested and the plumber said he would get back to us later that day with a warranty price on a new unit.  He charged us $60 for the service call.  After the plumber left, we again tried to use the disposal but it performed exactly as before---not grinding the food and leaving food at the bottom of the unit.  After a few day, when we heard nothing further from the contractor, we called Riteaway and the person answering the phone indicated that they knew nothing about an estimate on a replacement unit.  She stated she would have to call the plumber and have him get back to us.  In the meantime, we still did not have a working disposal.  After several more calls, the company called and said the price to upgrade the unit would be approximately $375 in our cost and there was no discount for having the AHS warranty.  When we subsequently called American Home Shield, they refused to give us any consideration.  Ultimately we called an independent plumber who upgraded our unit to a more powerful unit at a cheaper price than was given through the AHS contractor. We have subsequently cancelled all of our AHS contracts and are looking for another home warranty company.  We would absolutely not use any company uses Riteaway Plumbing.
    - Dennis L.
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Home Warranty Companies in Rancho Cucamonga

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