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Home Security System reviews in Rancho Cordova

  • F
    MONI

    Worst decision of our life was signing up for Monotronics. We were told they only offer 3 year contracts. That should've been our first clue. Any company who requires such a long term contract, obviously doesn't provide the customer service that would keep their clients happy and coming back. Anyway. We sign up to have the alarm installed. The guy shows up as my son is watching Guinness Book of World Records and STOPPED the installation to watch the show because of his mini cooper obsession. Weird. We had a few issues here and there with false alarms. Getting ahold of someone who can actually help answer questions? HA! Good luck. Fast forward 2 years, we sell our house and relocate. Same weirdo comes to remove the alarms, even though we requested someone different.

    As we get into our new house, two techs come to install. They took the key to the fuse box in the garage, so it's left open. One of the sensors for the window fell off. Really comforting that my alarm is supposed to protect us, but can't even stick to the window. We call to complain, and we're told we'll be charged $25 for them to come out. For their screw up. No.

    A few months later, another sensor goes out. We call again, and they agree to send someone out...for $25. We pay the fee. Guy comes out, checks the system, checks everything, and we're good for 2 more months.

    Last weekend, we go to set the alarm, and get a system failure message. When I called them, I'm told via recording that their office is closed. So as far as 24/7, that's a lie. Around noon, I get a recorded call saying that my systems had failed at 6:31AM... Why the h*** is it taking 5 hours to call and let me know my systems have failed?! Obviously safety isn't a priority. After multiple attempts, I finally get through to some idiot in whatever department. She said I need to check my batteries. I'm explaining to her that I have done that, and we're still getting system failure messages. She basically said she didn't know what to do, but they can send someone out the following week. For $25. So, not only am I going 4 days without a system, that I bet they're still charging me for, I also have to wait and pay for them to come out.

    Unfortunately, we're not waiting. We're canceling. Paying them the cancelation fee is more than they deserve, but good riddance. Don't waste your time, energy, or money here. They don't care about your safety. They simply don't care.

    - Meghan D.
  • A
    SimpliSafe Home Security
    unknown
    - Erick M.
  • A
    California Security Pro - ADT Authorized Dealer
    unknown
    - Eric B.
  • A
    ASTRO SECURITY
    unknown
    - Wayne D.
  • A
    Security One
    .
    - Susan S.
  • A
    Frontpoint
    unknown
    - Traci G.
  • A
    Security One
    It went great - everything went very smooth.
    - Susan S.
  • A
    Bay Alarm
    They are a local company so when you have an activated alarm you are all under one umbrella. They are a family run company. They are a little pricey but competitive.
    - Jane I.
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Home Security Companies in Rancho Cordova

Companies below are listed in alphabetical order.

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