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Septic Tank Cleaning reviews in Ramona

  • A
    AAA Plumbing & Drain Service
    I Love these guys!! I am new to Ramona however my husband was raised here so when we moved here my husband already had a regular plumber that he has used for years but he was never available. I needed someone right away so I called Steve at AAA Plumbing straight from a google search and I was SO glad I found them. They did a great job and they were quick to respond. Now I dropped my old plumber and only used AAA Plumbing since that day on. I have called them out at least 3 times with in 6mo. for different issues each time and every time they come out they are quick, professional and reasonable. These guys really know their stuff and I highly recommend them.
    - Charlie B.
  • D
    ARS / Rescue Rooter San Diego
    We had an apparent sewer leak, and clogged septic line  (called a "clogged main line.")  Rescue Rooter ("RR" from now on)  came out to assess the situation, and the guy was very nice -- one benefit is they don't charge extra for emergency visits (off-hours).  He was several hours later than they predicted, but that can't be helped with emergency situations, so I'm not complaining -- as a matter of fact, he was great about calling and keeping us posted as to his estimated time of arrival.  He showed up at about 10:30 pm on a Saturday nite, took one look at the standing water and said "I can't touch this until it's cleaned up, it's a health hazard."

    Obviously, standing black water ("raw sewage") is a health hazard so I'm also not complaining about that either;  although I think it's weird that he came all the way out on Saturday night when I had told them over the phone that there was standing black water (?). He said we needed a clean-up specialist, and called Emergency Services Restoration (ESR).  The ESR guy came out the following morning, and he was nice too;  both he and the RR guy told the same story-- this was basically a haz mat cleanup...and required digging up a lot of contaminated dirt (like 6 cubic feet!), taking soil samples, and a drying time of 3 days, (during which there would be no plumbing.)... all of this before Rescue Rooter could even come back and start repairs.

     All of this I can handle -- it's a dirty job and the clean-up guys have to coordinate closely with the plumber to get everything done as quickly as possible.  On the other hand, both guys did something else that wasn' t so great--they assured me that this would all be covered by insurance, so long as there was significant damage to the inside of the house  (the ESR guy even checked --there was minimal water damage under the kitchen sink--so we were good).

     As the house belongs to my dad', I didn't want to be responsible for authorizing repairs, so I told both of the guys to call my dad and give him the verbal report on the situation, as well as their bids.  They did this, somewhat reluctantly.  Then they got to work, and I went to a hotel (which would also be covered by the insurance, they said).

    The job was done in a timely manner, but was NOT covered by insurance.  NONE of it was covered, and most certainly not the hotel bill  (over $300 out of my pocket that I couldn't afford).   Most homeowners' insurance only covers plumbing damage INSIDE the home....(check your policy to be sure) so the minimal damage beneath the kitchen sink would have been covered, if I wanted to make an insurance claim for a pint of white paint.  On top of that, the bill ended up being over $3500:  approximately $2000 of which was for the sanitary clean up (over $1000 more than originally bid, and no, they did NOT move 6 square feet of dirt - not even close).  Oddly though, the plumbing repair seemed straightforward: it involved replacing about 10 feet of 3" PVC pipe, fixing the kitchen sink-drain leak, and pumping out the septic tank.  We paid $1500 for this, which seems a bit steep. 

    Adding insult to injury, RR did not actually fix the original problem, which was that we could not use the toilet.  Turns out  the main line was cracked all the way back to the toilet (about 30' ).   The RR man informed my dad that the original bid did not include this work, and it would cost over $2000 to replace the additional 30' of pipe (which calculates out to $150 per foot, but who's counting?).    We had an independent plumber-friend finish the job,  and he pointed out that the job they bid was to FIX the sewage leak, and at the prices they quoted, they should have been able to do this.  BTW, our friend finished the repair for under $300, including both time and materials.  (To finish the job, he spent about half a day crawling around under the house, and had additional help from an assistant to make it go faster.)

     Sadly, people with broken plumbing are VERY vulnerable: I was willing to do almost anything to make the house livable ASAP.  In retrospect,  it's great to have nice, well-mannered employees, but that consideration should extend to honesty and respect...if a company respects me,  I will not feel taken advantage of when it's over.

    - Michelle C.
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Septic Tank Services in Ramona

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