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Furniture reviews in Quartz Hill

  • F
    Matrix Work Solutions
    Worst company ever. Delivered half of what we ordered and paid for in full. After that they were no where to be found. No text, no call back and no answer. Now we're stuck with 1/2 an office that can't function.
    - Loren W.
  • A
    Velvet Touch Upholstery
    Very well. It has been awhile so forgive me for forgetting his name but he seemed a little stern at first but then he helped my pick out my material. It is beautiful. The women had been out and he explained that she had a little surgery but she was the best on this type of project and would start on it as soon as she got back. It might of taken a little longer then expected but he always kept me informed and it was worth the wait.
    - Alesia R.
  • F
    Bought a refridgerator from them had it for about a month and then the door wouldnt shut. Now had it for about five months and the freezer just stopped working called them several times within my warranty and they have not responded nor come out to fix the probably have contacted them several times and they kept telling me that someone was on there way they finally got someone to me and we paid for him to fix the door and he did not he told us not to use the door like don't put anything in the door. That same night our refrigerator did the same thing the door still doesn't shut and we lost a lot of our food because of it.

    - Sandra B.
  • A
    Arrow Appliance
    Our refrigerator died Friday night, so I tried calling Arrow Appliance first thing Sat morning. To my amazement, they were open and able to dispatch a technician by afternoon. Brandon, a young, knowledgeable and friendly technician immediately found the problem... a failed compressor. He recognized the problem immediately as one brand of compressor that likes to fail early. This was bad news, but at least we knew where we stood.

    Either pay approximately $800 for repair or replace. We decided to visit Arrow Appliance an hour later and purchased a used fridge that was almost identical to our old one. It was delivered, up and running at home by 6pm Saturday! Now, we might not have gotten the best price on the used fridge, but at least solved our immediate problem very quickly. Arrow Appliance warranties their used fridges for six months. The used fridge does have a small issue with dripping water in the freezer during defrost cycles.

    This is not a show stopper and may have to get resolved in the future
    Overall, I am very satisfied with their service. The $35 service call was fully refunded with the purchase of a used fridge or repair if we had taken that step.
    - Walter R.
  • A
    Antiques & Such
    They were also intersted in my old tools and metal scraps. They purchased those from me. They noticed her old car, and I sold that to them as well. They were very polite, and very conscience of the fact that they were strangers to us. They paid us cash for their purchases. I am now $1600 richer. They came right away when I called.
    - Robert B.
  • D
    Refrigerator delivered on 2/3/06 with inoperative control board. Immediate contact made with Appliance Repair Service. Service scheduled 2/9/06 which they cancelled on the same day as they said "we don't service Palmdale, Ca." Many calls for service resulted in a service for repairs which the provider cancelled due to illness on 2/11/06. Numerous calls resulted in successful service on 2/20/06. We experienced frozen food as the refrigerator maintained 27 degrees. A very dismal follow-up by all Pacific Sales departments, and not anywhere near the lofty customer service they communicate. Worst of all we never were contacted by Pacific at any point during or "AFTER" (we always initiated the contact) as they admitted that they clearly let us down in every aspect. A follow-up call would have given them some credibility, but I guess service to them is something to put in their ads, but not something they feel is necessary.
    - AL B.
  • A
    - ANTONIO S.
  • A
    Truck and Dolly Appliances
    They were very professional. They delivered it on time. Set everything up for me. They made sure everything was clean. I had no problem with them.
    - andrea d.
  • A
    Velvet Touch Upholstery
    They were very professional and only used top quality materials. I am very pleased with the work.
    - Alesia R.
  • A
    - bruce s.
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Custom Furniture Makers in Quartz Hill

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