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Flooring reviews in Quail Valley

  • F
    KC Floors and More Inc
    We contracted KC Flooring to install carpet in our home. They sent two installers who appeared to have never performed carpet work before. They took two 10 hour days to do what a third party has claimed is an 8 hour job. On top of that they left nails throughout the carpet one of which I stepped on barefoot causing bodily harm. The carpet installation was horrendous, seams were not properly done carpet was above the baseboards in some places and below it in others. The top of the carpet was cut open by the poor installation team. Nothing was properly stretched. The stairway is a joke. I can literally place my hand behind the the carpet in several places because it is sticking out so far. Nobody should ever use this company. They are not professionals. I offered to let Dave the owner come view the situation to fix it. Not once did he apologize. He blamed his office for having the wrong crew. It's his office, his responsibility. I told him the tear in the top of the carpet needed to be replaced. I paid for new carpet, his response was he would see what his installer said. I cannot believe the rudeness of this company. They also promised us a rebate check. When we asked about it they gave us the run around and we still have never seen it. ^^UPDATE^^ 2/15/2017 Installed carpet is now coming up in several locations. We were told they would come back because they were missing parts to complete the installation and they never showed up. We have contacted the owner and he says the office will schedule to get back out. This has not happened. We are now filing a complaint with the contractors state license board. DO NOT USE THIS CONTRACTOR.
    - Michael C.
  • A
    Jones Custom Tile & Stone
    Job went perfectly.  Daniel arrived on time and is a very nice guy.  He and his helper did a professional job and we couldn't be more happy.  We plan on using him in the future and passing his name on to anyone looking to have great experience with exterior or interior tile, stone, etc.
    - SHARYN C.
  • F
    KC Floors and More Inc
    The owner of this company, Dave Carlton, is a complete joke! He is completely unprofessional and unreliable. He is also very arrogant and a snake of a businessman. We had work done by KC Floors & More last August. The installers were unskilled and unprofessional and did a horrible job of rip out and installation. After new tile was laid, which took much longer than was promised, we had to have all the grout ripped out due to noticeable highs and lows, as well as grout discoloration due to mixing grout improperly. Our job was supposed to take 5-7 days, but after 17 days, I had to kick them out and have another company come in and complete and make repairs to KC Flooring's work. Additionally, Mr. Carlton is misrepresenting his contractor's license number, by printing another contractor's license number on his business card. This is due to the fact that his contractor's license is expired and he is unable to get it renewed until he pays penalties, reinstates his contractor's bond, and pays judgments previously levied against him. Mr. Carlton comes off very professional and knowledgeable when providing an estimate, however, there is nothing professional or knowledgeable about this man. Unfortunately, I discovered this too late and am still dealing with the consequences of his nightmare of a job!
    - David P.
  • A
    Mitchell Construction
    Jonathon Mitchell, of Mitchell Construction, gave us a competitive bid for the main part of this work and we used him for various additional work in the house. Before a contract was signed we had urgent need for repair of drywall, etc., after our kitchen was ripped out for a new installation so we called Jonathon who, with Randy, John and Jason, responded immediately and were at the house within 30 minutes. They did an excellent job fixing the problems and soon after we signed a contract for the main part of our project. They then completed all of the updates we wanted upstairs before tackling the main project.
    The start of the main project was delayed a bit because of bureaucratic procedures for obtaining permits but as soon as final approval was made, work started and proceeded quickly and efficiently. Jonathon, Randy, John and Jason are a responsive, professional team and their work is done with enthusiasm, humor, care and, above all, great expertise.
    We have absolutely no hesitation in recommending them and would certainly use them again for such projects.

    - Brian R.
  • A
    KC Floors and More Inc
    Dave Carlton of KC Flooring gave us great advice and was very professional and patient with our questions and demands. The work was done in our second home so had to be done at times which suited us. The price was right and the flooring chosen turned out to be just what we wanted. Installation was done by a very pleasant crew, led by Angel, and with the least disruption possible. We would have no hesitation at recommending KC Flooring for your flooring needs.
    - Brian R.
  • F
    Gordon Stamp Handyman Services
    I had a bad experience. He totally ripped me off. He charged me and then never did the work. I even sent the police to his house. The outcome was that I would have to take him to small claims court. I want to put a warning out there for anybody to never use him. At one time, he offered one of my tenets meth.
    - Connie P.
  • A
    Protek Flooring & Construction Corp
    - Edward W.
  • B
    Quality Carpet Cleaning Inc
    Unable to remove dog stains. I replaced the carpet with hardwood floors.
    - Michael H.
  • A
    Greg Morris @ GNL Flooring Etc
    Oh he will be back for all our tile work for sure.
    - JAMES S.
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Flooring Installers in Quail Valley

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