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Health Care Facility reviews in Poway

  • D
    ACC Medlink
    ACC Medlink, a division of Air Critical Care, was contracted
    to transport an 85-year-old extremely frail female dementia patient from a home
    care facility in Sun City, AZ to another home care facility in Poway, CA at a
    cost of $5,950.

    We selected them based on their assurances of a safe and
    comfortable trip, in their non-emergency ambulance, both on the phone and in
    their advertising:

    The trip was scheduled for June 19, 2016 and to take
    approximately 6 hours door to door.  It
    was a typically hot summer day in the Arizona/California desert with
    temperatures from 114-120 degrees.

    From the onset of the trip it became apparent that the Air
    Conditioning in the rear of the Mercedes ambulance was blowing nothing but hot
    air.  Repeated attempts by the staff to
    improve the temperature failed. The interior temperature in the rear of the
    vehicle reached 100 degrees as indicated by the thermometer in the ambulance.

    Both the 60-year-old female passenger and the 85-year-old
    patient were becoming dehydrated and suffering from the intense heat. A cold
    cloth for the patient's head had to be requested although did little to relieve
    the oven-like ride.

    At approximately halfway through the trip the driver pulled
    into a gas station to move the patient from her hospital bed to the front
    passenger seat to take advantage of the cool air in the front of the
    ambulance.  This proved to be more
    difficult than expected as the patient cannot walk or stand and the height of
    the van made it difficult lift her into the seat.  While they figured out how to get her into
    the seat she sat outside the van baking in the 120-degree sun.

    The front seat did provide some relief for the patient;
    however, the awkward seating position and the lack of hydration delivered her
    to the Poway facility dehydrated and unable to lift her head.

    All in all it was a life threatening experience. A complete
    polar opposite of the care we expected for a very expensive ride.

    The following day, June 20, an email was sent to the office
    manager per ACC Medlink's recommendation. It described the situation and how
    disappointed we were with the level of service. 
    No immediate response was received.

    On June 28 we spoke with the office manager and she
    explained that the van was not equipped to operate in high heat.  When she asked what we wanted we said a
    refund. She said she needed to consult with her supervisor and would return the
    call on June 29. Call was not returned.

    We called two more times on July 5 and 6.  Again no returned calls.

    On July 7 we sent an email explaining our dismay about the
    lack of communication and asked that we receive a call by EoB July 11 or we'd
    take further steps.

    The office manager did call on July 8 and offered a $200
    (3.3%) refund.  This was not acceptable
    given the ordeal that the patient and passenger endured.

    We called back July 11 to reject the $200 offer and the
    explanation that their fleet of Mercedes ambulances could not cool passengers
    in the summer.  We did mention that we
    were prepared to seek legal action if a satisfactory refund was not offered and

    The office manage said she would consult with her manager
    and Legal department and committed to return the call on July 13.  No call was returned.

    We tried to reach the office manager on July 15; we were
    told she was unavailable. We left a message with the receptionist asking for a
    return call.

    On July 20 with no call back from ACC Medlink, we called
    again. The office manager answered the main number.  We asked why she didn't call back.  She replied that the Legal department
    instructed her to ignore our calls because we threatened to sue. She once again
    offered the $200. We again rejected the offer. 
    I asked when I could expect a call from the Legal department.  She committed to calling back on July 21.  No call received.

    ACC Medlink needs to accept responsibility for a horrific experience.  We have done our best to
    work things out but their unprofessional hope that we'll go away is not in the
    spirit of Better Business.
    - Gary H.
  • B
    Anthem Blue Cross
    I was having a problem with a provider. I called Anthem for help. The first two calls I waited over 15 minutes on hold before I hung up. The third call I waited nealy as long before I got through. Because of problems with the provider, Anthem wouldn't help me with this particular issue. I don't know if ANY insurance provider is any better at this point with the medical insurance debacle coming at us. They were helpful with some previous issues I've had.
    - Jeanne S.
  • A
    Kaiser Permanente San Diego Medical Center
    My wife spent over a month in the ICU unit at Zion Hospital and we visited her one or twice each day, so we saw the level of care she recieved and the condition of the hospital. The hospital was very clean with top quality equipment and she was attended by an outstanding nursing staff. Parking was very convenient for easy visitations. The hospital has a social worker who helps navigate the paperwork and facilitate communication. Very happy with the experience and especially the dedication of the staff.
    - James W.
  • A
    The CVS Minute Clinic in Poway is wonderful if you need something done ASAP and don't have a doctor to go to or can't make an appointment. The clinic there is very clean, and they are very thorough. They can write prescriptions for anything that they diagnose, and you can fill it right at the store. The nurse practioner was very thorough in asking questions as to how the strep could have been contracted and what to do while around family members. She answered all our questions, and also gave us a printout to take home. Negatives are that you have to pay the copay right away (they input your insurance for you to see if it is covered), which my insurance did not cover (so if I had made a doctor appointment, it actually would have been cheaper for me), there are very limited number of tests they can run, and they don't see children under 2 (which is reasonable).
    - pinata s.
  • B
    Sharp Memorial Hospital
    - Julie Y.
  • A
    Kaiser San Marcos Pharmacy
    - GAIL N.
  • A
    - Jeffrey S B.
  • A
    Stater Bros
    They are very good. They are thorough and professional, and friendly.
    - DEBORAH J D.
  • A
    We've been using them for 10 years. They were good.
    - Steve M.
  • A
    Costco Optical
    My experience was nice and easy. They are fast, efficient, helpful and very friendly.
    - craig d.
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Health Care Facilities in Poway

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