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Solar Panel Installation reviews in Pleasanton

  • A
    I got quotes from Salacity, Sungevity & YES for my solar panel installation.
    YES came out with the best value for money.
    There was a slight glitch on the day of the installation when nobody showed up. A few phone calls later, everything was sorted out and YES complete the installation within the estimated time. There were some issues getting power generation data online which were rectified by their customer service technician.
    All in all, everything went through smoothly.
    - Sanjeev K.
  • A
    We had a pigeon issue at my new office at work - they're not wrong when they say that pigeons love nesting under solar panels. We have 753 of them! Once a pigeon makes a home somewhere, it's really difficult to get rid of them. The roof was covered in pigeon poop - it was close to air vents and due to the high corrosive nature and the bacteria issue we decided to have someone come out and take care of the issue. My dad owns the company so I was given the task of finding the best person for the task. Bob was very prompt in getting our estimate to us and Jessie in the office was very responsive and super nice to speak to. We had a couple of bids for this big project but the professionalism of Bob's invoice and the layout and detailing of every aspect that would be taken care of put our mind at ease that we would be taken care of. My dad had a few questions for Bob and he said we could call anytime for answers. We moved forward with All Pro and four guys came out the next week and worked solidly. They managed to pressure wash the solar panels as well as under neath (this is a pretty gruesome job given that the panels are only a couple inches of the ground). The roof was immaculate and they proceeded to insert wire mesh along the solar panels to prevent the birds from getting back underneath. After one day, you could see that the birds had tried coming back in the evening to get underneath the panels only to be unsuccessful (they left more poop right next to the wire mesh they had been trying to move!). The men returned the next day to complete the job - they tidied up all their mess along with doing a few extras like washing the patio area and wall that had more poop. They were very polite and friendly. So far so good - you can see the birds circling over the buliding but they have no where to go. My boss is delighted. The fact that Bob guarantees his work and will come back out to deal with the birds should they come back and get under the wire just shows how much confidence he has in the work he does.
    - Gillian H.
  • A
    They were only one out of many installers who went up to the roof did all the tilt and azimuth measurements to come with the sizing of the system.
    They were flexible on the pricing and got the system installed per agreed scheduled.
    Awaiting Net Metering to be installed by PGE.
    Took care of all permits and paperwork. Install completed in 2-3 days.
    - Vipul D.
  • F
    I purchased one of the Angie's List Deals for solar panel cleaning for $99 from this company.  Utterly frustrating experience.  It has been a month now since I purchased the deal and they have called me the day of my appointment twice now to cancel.  Totally unprofessional.  And then they are too busy to reschedule until at least two weeks from the original appointment.  Completely frustrating.  Like most people, it is very difficult to rearrange your work day to be at home during the day for a three hour window (which is what they ask for).  
    I asked for a refund and was told I have to go through Angie's List.  They took no responsibility for their failure to make their agreed upon times  Each time I call I have spoken to a different person.  I would strongly recommend that other people do not use this company.
    - Larry D.
  • A
    I did use Your Energy Solutions probably about a month ago.  It cost $21,800.00.  Everything went fantastic.  What I liked about them is that they have a showroom.  Instead of someone just coming to your house and tell you about what they have, they actually have a showroom that you can go out and they can explain everything to you in their showroom.  What panels are what, what panels do different things.  Different other energy solutions.  And I really appreciated that experience.
    - STEVEN H.
  • A
    We reviewed at least 5 solar installation companies before deciding to work with Your Energy Solutions. We had the pleasure to work with Lou and Steve, who were very professional and easy to work with during the whole process.
    Even though we could have fitted more solar panels on our roof, Lou and Steve recommended that we go with only 27 panels - the optimum system for our family. They could have said that we needed 30 panels and we would have been okay with that because we didn't know any better. In that regard, Lou and Steve were very honest and straight. They also helped me with the financing by introducing me to the branch manager at Provident Central Credit Union in San Ramon. 
    Once we signed the contract, Lou kept me in the loop via email and phone regarding how the installation process will work. Since we were putting a new roof, Lou and his team had to work with the roofing company to have the mounts (for the solar panels) installed.
    I had chosen to go with the SunTech panels, but since they were on back order and I wanted to have the installation done before the end of the year, Lou and Jim agreed to install panels from Solar World at no extra charge. Even though the Solar World panels were more expensive, they did not ask me to pay more. That is going the extra mile for the customer.
    When the time came to install the panels, Lou had to manage the installation carefully because of the rains in early December. In the end, Lou and his team finished the work in less than 2 days. The work was done with the utmost efficiency, without compromising the quality of the work.. Lou took care of submitting all the necessary paperwork to PG&E and the City of Pleasanton. When the inspector from the City of Pleasanton came to inspect, he noticed that we did not have fire alarms installed in all the bedroooms. Lou drove out in the rain to Home Depot, picked up a 6-pack fire alarm and brought to our house. He also brought a Carbon Monoxide (CO) alarm for us. Lou did not even charge me for the fire and CO alarms. Now, that definitely exceeded our expectations by a mile.
    It has been nearly a month now since the solar panel installation and every thing is working perfectly as expected. Lou also helped me with setting up a account with Enphase Energy so that I can monitor the energy production from each solar panel. 
    I am really impressed with the service and help we received from Lou and his team. I have already recommended Lou to my brother-in-law and my neighbors for solar panel installation. 
    You will be very happy if you decide to go with Your Energy Solutions for solar panel installation. They provide the best value and service and you will not be disappointed. 
    Big Kudos to Lou and his team for a job well done! Thank you, Lou. We are truly grateful to you.
    - Santosh M.
  • F
    My experience seems similar to other reviewers here. I booked an appointment and no one showed. I suspect it was because I told them that my wife did not need to be at our first meeting. Then for weeks following I would be called repeatedly to try and book another appointment. I asked 5 times to be taken off the list. The calls finally stopped when I told them that the next time they called I would book an appointment and make it a waste of time for the salesperson. At the Alameda Home and Garden show today, I was appauld to find that they were "Diamond Certified". So much for "Diamond Certified"!
    - Craig K.
  • A
    I thought their estimate was the best in terms of what you get for the money. I thought they did an excellent job with the installation. We've never had problems with the system. They were prompt and responsive to any questions we had. They provided an online monitoring service that we use all the time. The only thing I didn't like as much was that it took them all the way until January to get the work done, and it wasn't that big of a project. The contract was signed in August.
    - Allen L.
  • A
    ALCOR SHOWED UP ON TIME AND DID A GREAT JOB. THEY WERE VERY HELPFUL AND TRIED TO USE PANELS THAT WERE STILL GOOD. THEY FINISHED AND CLEANED UP AFTER THEMSELVES. THEY DID NOT OVER CHARGE FOR THE WORK THEY PERFORMED.
    - SANDY V.
  • A
    WE ARE VERY PLEASED WITH T & T'S WORK. NOT ONLY WERE THEY PROFESSIONAL IN THE INSTALLATION, BUT THEY ALSO ARE VERY CUSTOMER ORIENTED. WE HAD A PROBLEM WITH OUR SOLAR AFTER A BAD STORM AND THEY CAME RIGHT OUT TO REMEDY IT. GREAT CUSTOMER SERVICE!
    - STEPHANIE L.
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Solar Panel Companies in Pleasanton

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