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Lawn Mower Repair reviews in Pinedale

  • F
    PINEDALE LAWN MOWER CTR
    Brought the lawnmower in for repair on October 13.  Elderly woman at front counter.  Not friendly at all.  Acts like customer is an interruption to her day.  She completes a work order form, tears off a stub and hands to me, and tells me that it should be ready around October 18.
    I return a week later on October 20 and hand her my stub.  She goes through a stack of work orders and does not find mine, so she goes to another stack at the other end of the counter.  She does not find it so she walks to another stack of work orders and does not find my work order.  This "system" they have is one step above the Flinstones spike and rock tablet.  She then walks to the back of the shop and disappears for several minutes.  When she returns, she tells me that she had picked up the wrong stub off the counter, then picks up my stub and disappears to the back of the shop for several more minutes.  When she returns, she tells me that the front wheels for my lawnmower have been ordered, but will probably not arrive until October 23.  By the way, when I came in the first time on October 13, the owner was doing the same thing with another customer.  He was going through stacks of work orders.  The customer kept asking if his work order was lost.  The owner kept repeating that he cannot say it is lost until he has gone through all of the stacks of work orders.
    I returned a week later (two weeks total from first dropping off lawnmower), gave the elderly women my stub again, and once again, she goes through several stacks of work orders and, once again, does not find mine.  And once again, she disappears to the back of the shop for several minutes.  When she re-appears, she says the same things as last week, "The part was ordered but it still hasn't come.  We need to call the company but its Saturday."  At this point, in frustration, I asked if I could have my lawnmower back.  She says I can and disappears to the back of the shop again.  I see through the window the owner scrambling to find my lawnmower in the parking lot.  I can then see their son going through a small box on a shelf and pulling out wheels and running to the back.  After 10 minutes, the elderly women is telling me that they are going to install another brand of wheels.  I stand by the counter for 35 minutes waiting.  In the mean time the elderly women asks if I would like to pay while I am waiting.  I give her this "You gotta be kidding" look and say that I will wait until I can inspect the lawnmower.  The owner finally brings out my lawnmower, I inspect it, and the owner explains that the lawnmower is set higher, but I am just anxious to get out of there.  He apologizes, but I don't say anything as I rush to get out.  When I go to pay, no one offers to do any service recovery.
    I will never return there and will make it known at any opportunity to not go there.  This is a horribly run business.  My suggestion to them is to hire someone with a business degree to run the business.  For now, they need to get rid of the elderly woman in the front.  I have a strong feeling that she was a big part of my problem.  The owner told me as I was loading my lawnmower to my truck that he was not aware of the issue with my lawnmower.  I don't think his employees, especially the elderly women, inform him on what's going on until the customer ism upset.
    - Wil C.
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Lawn Mower Repair Shops in Pinedale

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