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Hearing Aid Service reviews in Pine Valley

  • A
    COSTCO
    Husband has been losing his hearing in his left ear for some time. The chemo therapy he was undergoing for lung cancer seemed to advance the hearing loss rapidly. We went to an audiology center on the advice of our insurance company. Our insurance company would give us a $400 deduction at the audiology center and they would further give us a reduction in price. We also went to a hearing aid center, and although they were wonderful; explained the workings of the hearing aid, neither they nor the audiology center had a "sample" to try on. The center pointed out to us that Costco's Jeff was a "dispenser" not an audiologist, but it did not matter because we came in with the RX from our doctor and another audiologist. The center did not perform any hearing tests. So, in spite of Jeff not being an audiologist, she would have to do the same thing as he would - namely, send the RX out to be set up to fit my husband's hearing loss. In the case of the other audiologist, there was some question re: the $400 payment to them. They were under the impression that they could get that allotment transferred to them, and in fact, the secretary came in while we were talking to her and told her there would be no problem. When I got home I checked with insurance company and they said they NEVER have given the money to any company other than the specific audiologist; that they had a contract with them. I called back and repeated what I had been told, but in a call-back, I was told that the price we were quoted, minus the $400 they thought they could recover from the insurance company, was the price they would honor. They said if the insurance would not transfer it to them, they would honor the lower price. My husband and I debated the two companies for several days. We eliminated the audiology center almost immediately because we felt that they did not fit our needs. The final decision to go with Costco was because of the sample hearing aid my husband tried on. It should be noted that that aid was $1400 - basically the same as the audiologist. However, after talking to Jeff the second time, he convinced my husband to try the less expensive aid and so he did not purchase the mock-up of the one he tried on, but a different one. However, his RX was programmed into the "dummy" - and he had a good idea of what the final product would be like. Neither of the other companies made this offer, and had several excuses as to why they couldn't do it. Costco gave him about 8 months supply of batteries. However, a year supply at Costco costs about $10 so it was not even a major consideration. (One more note: I called Costco, Morena Ave. to make an appointment. They never called me back. That is why we went to the Costco in Mission Valley.) He has had the aid for 2 weeks and is very satisfied with it. (California has a built-in law that allows a person to return an aid within 30 days of receiving it.)
    - JUDI C.
  • A
    COSTCO
    They are excellent in their Hearing Aids Department. It's convenient and their prices are much better than the other hearing aids. They are really nice. You might have to wait because they're working with somebody, but once when they're done working with somebody, they are very good. We had bought hearing aids from this other hearing aid company and they were just horrible so my husband took them back because they just didn't work, and then he just bought them at Costco. I think everybody buys their hearing aids from Costco because there are a lot of old men hanging around. I should tell my old lady friends to go over there. Quality of the hearing aids is excellent! We never usually have an appointment. He just had an appointment for the initial couple of times, but if he can't hear from his hearing aids, he'll just take it in.
    - Linda S.
  • A
    COSTCO
    They are very helpful and the manager of the department is very helpful and very nice and so is her assistant. You can go back any time for assistance and I can also get my shopping done there.It very handy. I can make an appointment if I think I have something I need checking, so it all works quite good. Its easy shopping and they are very good in assisting you. Their warranties are very good, for instance if you buy a television set the warranty from the manufacturer is one year and Costco give another year if you buy it there, so you have a two year warranty on it. I now have gone to their optometry and their eyeglass ware.
    - Georgia C.
  • A
    COSTCO
    They carry a good brand of hearing aids. They are very good and helpful. Consumer reports say that is the place to go. They are less expensive.
    - Ronald K.
  • A
    Costco
    The cost is a lot less than traditional retailers and vendors. The service is also very responsive, and they have state of the art hearing aids.
    - Martie T.
  • A
    Sonus Hearing Care Professionals Carlsbad
    Very good. I will need to go back because I thought that the volume was set correctly, bit it is too loud. The doctor is very knowledgeable and caring
    - Larry & Marline M.
  • A
    Cosco
    I like my hearing aids a lot.  They were very thorough and excellent so far.  They were right on time. 
    - Jerry C.
  • B
    COSTCO
    Pros: The hearing aid specialist was knowledgeable, patient and cooperative. He took time to thoroughly explain the pluses and minuses of hearing aids. At my request, he also demonstrated a hearing aid different from the one he was recommending. Following the demonstration of the competing one, I decided to buy the one (and more expensive) that he initially recommended. Cons: He recommended a specific hearing aid before our first appointment and before seeing test results of my hearing; the hearing test had been conducted by my HMO. However, his initial recommendation was superior to the less expensive one and despite its higher cost, I chose the one he recommended. Cons: I wish the audiologist had disclosed beforehand the cost of upgrades, e.g. upgrading the remote to a Bluetooth connection to a smartphone, added cost for Bluetooth capability on the upgraded remote to connect to TV, added cost for a vacuum to clean the hearing aid.
    - Sam M.
  • D
    Connect Hearing
    I needed my hearing aid repaired and they wanted to charge for a full repair work, hundreds of dollars. I went to Rancho Santa Fe Audiology instead and I got it fixed for $25. Connect Hearing just wanted to rip me off. I bought the hearing aids from there and then the ownership changed and they don't want to service old clientele. They want to sell new products or get a lot of money for repairing the old products. I had a horrible experience there.
    - Vincent L.
  • D
    TV EARS
    I like the product, but I had some problems when I first called. They did not fully inform me of the discrepancies with the warranty, and I had to find out myself online. The product itself is great, but their customer support is definitely lacking.
    - Emil B.
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Hearing Aid Stores in Pine Valley

Companies below are listed in alphabetical order.

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