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Specialized Services reviews in Pearblossom

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  • As soon as I got the notification of the change in my return departure time, I did a search for a return closer to my original time and found one from PDX to Burbank, leaving at 12:20 pm.  So I booked this trip, planning to cancel the changed reservation immediately.  I phoned Expedia an was told that it was too late to cancel the itinerary ending in 5982, and that i would have a credit for the price of my ticket.  I had purchased flight insurance for my original flight, and since EXPEDIA CHANGED MY FLIGHT, I believed that they would have changed my insurance to cover the flight that they had changed me to.    I tried to sort things out with Expedia over the phone shortly after I discovered the error.  The representative told me that "there is nothing we can do"  you have to contact Alaska Airlines.  I contacted Alaska Airlines and they said there was nothing they could do, but FOR $150, I could book another trip within the year.  I rarely fly; once a year if that often.  
    Today I spoke with an Expedia rep calling herself "Gail."  She said that my flight insurance only applied to the itinerary ending in 2588, and that it had not been transferred to my new itinedrary ending in 5982.  I DID NOT INITIATE ANY CHANGE IN MY RESERVATION that resulted in the change of itinerary numbers.  She offered me a refund on my $13 that I had spent for the insurance.  (hardly adequate for charges totaling $229.20)  So, Expedia changed my flight, and my itinerary number.  Expedia told me that I could not get a refund.  Expedia failed to transfer my insurance when they changed my itinerary.  I have been using Expedia for travel arrangements for work and leisure since the 1980's.  I will no longer use Expedia.
    - Kathryn G R.
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Specialized Services in Pearblossom

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