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Oriental Rug Cleaning reviews in Pasadena

  • D
    Thomas Rug Cleaning Company & Ararat Oriental Rugs
    I wasn’t very happy with them. They may have high reviews but they are horrible. Horrible in a way that when I got my rug back the smelled really bad. I had to take them back for them to wash them again and they were better when I got them back but not great. You take your rug to them.I would say it was excellent service, it was average not anything special. They could have cleaned the rugs without them smelling like poppy water. The whole house was smelly. It was about a month taken it to them and taking it back. They were ready on time.
    - Tina M.
  • A
    Heaven's Best Carpet & Upholstery Cleaning

    I was really pleased with Heaven's Best.  Scheduling the appointment was easy.  Alex called the morning of the appointment to let me know he was 30 minutes away, and he arrived right on time.  He was very professional and pleasant to have in my home and did a fantastic job on my rugs and sectional.  He also gave me some great tips on keeping dog hair off my sofa.  I will definitely be calling them again and recommending them to my friends!

    - Wendy A.
  • A
    Heaven's Best Carpet & Upholstery Cleaning
    Heaven's Best Carpet & Upholstery in Pasadena did an amazing job cleaning my carpets, rugs and sofa. They were on-time, courteous and incredibly thorough. They even cleaned my musty old patio cushions at no extra cost. They were by far the most reasonably priced as well. I will happily recommend Manuel and his crew to everyone!
    - Tiger T.
  • A
    Heaven's Best Carpet & Upholstery Cleaning
    Manuel is a true professional. He came in within the time window, and gave our oriental rugs a completely new look!  He even took care of our chairs. I will definitely recommend Heaven's Best to friends and family.
    - Sarah T.
  • B
    Quality Carpet Cleaning Inc
    Went well as usual, only problem was that four stairs in one room did not get cleaned with the rug - and the carpet cleaner never mentioned that they were being skipped so I didn't have a chance to correct it.
    - Patricia G.
  • A
    Heaven's Best Carpet & Upholstery Cleaning
    We were extremely pleased with Heaven's Best Carpet & Upholstery Cleaning!  Our carpets, sofas and rugs were so bad we thought we would have to have them replaced but they cleaned them and they look amazing and are now good for another few years! Manuel and his crew were punctual and professional and I would really recommend them!  Great price too.
    - Ferrell M.
  • A
    Heaven's Best Carpet & Upholstery Cleaning
    I usually use a big name carpet cleaner , but this was Friday
    and they were all booked up. After reading a few Angie's reviews, I
    decided to give Heaven's Best a call. Yes, the tech Manuel does speak with an accent but he
    understood everything I asked perfectly and asked me to text him the
    address of the property.  On the day of the scheduled appointment ,
    Two very nice and well mannered young men showed up about 10 minutes early.
    They cleaned a large sofa and 3 bedrooms and 2 area rug. They did a fantastic
    job. They were very efficient and so polite,
    They put everything back in place after completing the work. They deserve s solid 5 stars.
    Manuel will be my go-to guy for carpet and upholstery cleaning.
    - Bob M.
  • A
    Heaven's Best Carpet & Upholstery Cleaning
    I wanted to share my good experience with Heaven's Best in
    Pasadena. I have used other co's in the past from Angie's List and was not
    satisfied for one reason or another. I have a dog and a cat and always have to
    deal with pet stains. I called this company and was curious to know how much it
    would cost to clean the carpet with the pet stains. They said that they need to
    actually see the problem area and scheduled an appointment to see it. So I
    scheduled an estimate/ job and they showed up - crew of two - Manuel and
    another person (can't remember the name). I liked that they were clean cut, had
    clean van, new equipment (the other guys had a beat up van and hoses that
    leaked all over my house). Everything was good so they had the time to do the
    work same day. What really threw me off and that I loved is that they actually
    vacuumed the carpet before cleaning and treating the area. Price was reasonable
    and of course paid more for pet enzyme and deodorizer, but still today
    everything looks good and we are very happy.
    - Nathan B.
  • D
    Pasadena Oriental Rug Co
    The owner gave me a large quote with little detail about how the repairs were to be done or when they would be completed. I had a bad feeling about this place and picked up the rug. The person who was there couldn't find it for 1/2 hour and was not pleased that I was picking it. She dragged it out from the back room and tossed it at my feet. I rolled it up and took it back to my car. Before I could leave she demanded that I give her my receipt.
    I went to Nesbit Rugs and got a better job for less cost.
    - John S.
  • A
    Heaven's Best Carpet & Upholstery Cleaning
    Called them on Thursday to clean an area rug, sectional and 2 sets of
    carpeted stairs, as soon as possible.  They were very friendly on the
    phone and were able to arrange an appointment to clean on Saturday (I
    think they had availability on Friday and I wasn't available).  I asked
    that they call ahead of time to let me know that they were on their way.
     They said they would arrive during a 2 hour window.

    Saturday, they called during the window and profusely apologized for not
    calling 30 minutes ahead of time (I didn't expect 30 minutes, just a
    few minutes, so that was fine with me).  

    The rug, stairs and
    sectional look fantastic.  There was a lot of foot traffic on the stairs
    and area rug and they were able to make the items look new.  

    Very pleased and would definitely use again.
    - John H.
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Rug Cleaners in Pasadena

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