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Gas Fireplace Repair reviews in Pasadena

  • A
    Royal Fireplace
    They were able to install the same day, which happened to be the day before Thanksgiving (we wanted to have a cozy fireplace for our guests). They sent someone out right away and did the install perfectly. We had no complaints. They were fast, prompt, professional, and courteous.
    - Dana B.
  • A
    Fiddler On The Roof Chimney Service
    They were very flexible in their scheduling and we had to change the date of service once with no problem due to a work commitment.  The day of the service, they called 30 minutes prior to their arrival and arrived within the 2-hour window they had given me.  Upon arriving, they placed booties over their shoes before entering the home, then solved the issue in about 30-seconds.  Seems I forgot how to set the gas valve from pilot to run.  They did not want to charge us for the service, but we insisted.  So, they charged $49 rather than the quoted $69.  They were very professional, polite and prompt.  We will use them again should we need additional services.
    - Clyde M.
  • A
    Fiddler On The Roof Chimney Service
    This was a multi-stage project.  First Jorge and a co-worker came to inspect a sweep my chimney a few days after Christmas.  They cleaned it and found the chimney had some gaps in the flue joints and lots of baked on creosote that needed to be removed.  There was also some deterioration in the smoke chamber.  They showed me camera pictures of the problems as they found them.  We scheduled two further appointments to take care of those problems.  Also, I started looking at their gas log and fireplace door literature.  Jorge and another person came back in a few weeks to do the repairs (requiring 2 visits) and brought and installed the gas logs I had chosen and ordered over the phone. I had also chosen a Design Specialities glass door to seal off my fireplace since there is no damper in my chimney and in the winter I can feel the cold breezes whistling through my house.  The sales rep for the Design Specialities glass doors actually came to my house with Jorge to do the measurements on my masonry fireplace which is hand-built, unique and presented unusual problems for fitting a door to it.  I placed the order for the door at the end of January but it was a special order and thus required about 6 weeks for the manufacture.  When the door came from the manufacturer, Jorge brought it out to install.  Unfortunately, even though the rep for Design Specialities had done the measurements, it did not fit correctly.  We were momentarily stumped but then Jorge came up with an easy fix which just entailed a few simple extra pieces from the Design Specialities Company that we thought should be easy and quick for them to provide.  However, the company thought differently and manufactured a much more elaborate fix which took another 6 weeks.  Finally, at the beginning of May (over 4 months after we started the project) Jorge brought the doors back with the new piece and installed them.  It didn't quite fit but he made some on the spot modifications and now it is securely in place and looks beautiful.  I sincerely hope that I notice a difference in the draftiness of my living room next winter.
    Jorge and his co-workers are extremely neat and clean.  Chimney sweeping could be a very dirty and messy process but they have it down to an art.  They carry blankets with them and always cover the area around the fireplace while they are doing anything.  They never made any mess.  The house was always as clean after they left as it was before they came and the fireplace was cleaner.
    I have been extremely impressed with the Fiddler on the Roof Company throughout this process.  Everyone who I have dealt with has been extremely pleasant and helpful.  It was not the fault of Fiddler on the Roof that the fireplace door took so long to manufacture or that it didn't quite fit when it was finished.  They were extremely conscientious throughout. Communications with the company were good and easy.  There were several people who worked on my fireplace but Jorge was always one of them and was basically in charge of the project.  I ordered the gas logs and the door from Julie in the office who kept me informed by telephone of the progress of the door and scheduled the necessary appointments.  She was very pleasant to talk to.  I will certainly use Fiddler on the Roof in the future for maintaining the structure and cleanliness of my chimney and any other problems associated with it.  Although this project took much longer than expected and entailed more visits to my house, the final price was what we had agreed upon initially. I recommend them highly.


    - Jocelyn K.
  • A
    Royal Fireplace
    They were excellent. They were very good and very reasonable. They went out of their way to help us. They came promptly and they did the job promptly. They did excellent cleanup. They were really all around. We are thinking about getting new gas logs and if we do, we will definitely go back to them. Their price was very fair. I think they had a special at the time and they were cheaper than anyone else. The quality was wonderful. We will definitely use them again.
    - DONNA D.
  • A
    Royal Fireplace
    They were nearby. I would use them again.
    - Michael W.
  • A
    Fiddler On The Roof Chimney Service
    Excellent experience. James was punctual, courteous and very knowledgable. I will definitely use this company again and ask for the same technician.
    - Jane H.
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Gas Fireplace Repair Services in Pasadena

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