Collision Auto Repair Specialist

A 40 Reviews

Founded 1979 • Angie's List since January 2012

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Licensing

No License Required for Trade
Bonded
Insured
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Hours

Monday
9:00 AM - 5:00 PM
Tuesday
9:00 AM - 5:00 PM
Wednesday
9:00 AM - 5:00 PM
Thursday
9:00 AM - 5:00 PM
Friday
9:00 AM - 5:00 PM

Company Contact

184 N Meridith Ave

Pasadena, CA 91106

Description

For the best possible service, give us a call (626 796 3634) to make an appointment and let us know when you’ll be coming by - ask specifically for Ray or Collision Auto so we can honor your coupon and provide exceptional service! Collision Auto Repair Specialist (C.A.R.S.), established here in Pasadena in 1979, has been serving the community with quality work for decades. C.A.R.S was awarded the 2013, 2014, 2015, 2016, and the 2017 Super Service Awards in recognition for the exceptional ratings we receive from our customers, year after year....

Verified Reviews

40 Total Reviews
Reviews by Rating
A Rated
36
B Rated
1
C Rated
1
D Rated
0
F Rated
2
Read reviews by category
auto body repair (32)auto repair (18)auto painting (8)auto glass repair (6)car rental (3)car washing (3)auto store (1)
Showing 1-10 of 40 reviews
A

RATED

03/07/2019

Ray took lots of care and much attention to detail and assessed what was needed and took care of many maintenance items on the car. He made sure the car was safe to drive. It now runs very well and the car is a reliable transportation vehicle. He went above and beyond what I expected and charged a very fair price. He also explained each step and got permission for the various actions and expenses ...

DESCRIPTION OF WORK
Ray took a car that had been sitting for almost 3 years and checked it out and got it road-worthy for a family member to use as their daily transportation.

CATEGORY auto detailing,auto repair

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 03/07/2019

SERVICE PROVIDER RESPONSE

Thank you so much for your kind words! Any time I can be of help, don't hesitate to reach out.
A

RATED

08/27/2018

Ray of Collision Auto Repair Specialist is very easy to work with and delivers exceptional work. He worked within my schedule and made arrangements to be available when it was most convenient for me to drop off and pick up my car. He offered a free loaner vehicle during the time my car was in his care which I did not need. He did give me a ride back to my house after dropping off the car. The car ...

DESCRIPTION OF WORK
Body work and Paint

CATEGORY auto body repair,auto painting

COST $1,800

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 08/25/2018

A

RATED

05/08/2018

Outstanding service and high quality work. Ray was very helpful and even stayed late to get the job done early (I had an unexpected scheduling mixup).

DESCRIPTION OF WORK
Minor repair to get car ready for lease turn-in

CATEGORY auto body repair,auto painting,auto repair

COST $2,600

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 05/02/2018

SERVICE PROVIDER RESPONSE

Thank you so much [Member Name Removed] for your nice and kind review.
B

RATED

08/08/2017

The repair of right rear tail light went very well. Was truly pleased. That's why I returned for the second job. That was done well also, but it was very delayed. He forgot to order the part after two weeks. I kept calling him. He never called me once. It took over three weeks for that little part to be ordered and installed, and I felt the price was not discounted for my inconvenience. I would go...

DESCRIPTION OF WORK
Went to him twice. First to replace rear right tail light on my car. Second, went back for rocker panel molding on passenger side of car.

CATEGORY auto body repair

COST $120

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 07/25/2017

SERVICE PROVIDER RESPONSE

I would like to thank [Member Name Removed] for giving us the opportunity to serve him. I would also appreciate if you would have given us a complete review and your reason for coming back to us for the first job that we did for you. Mr. [Member Name Removed], your statement implies that your car needed a major repair and that we forgot to order the parts and we did not respond to your many calls....
A

RATED

06/23/2017

Ray was extremely helpful and professional, and he gave me two options (at different price points) for the body repair work my car needed. I got estimates from 6 different repair places in and around Pasadena, and Ray's estimate was $400 cheaper than any other estimate. The repair turned out great, it took less time than I expected, and I was extremely pleased with the result. Collision Auto Repai...

DESCRIPTION OF WORK
I needed to repair a dented and scratched front fender on my 6-month old car that occurred from a hit-and-run accident. Unfortunately, the repair was going to cost less than my insurance deductible, so I needed to find an auto body repair place with reasonable prices because I was going to have to pay for the repair completely out of pocket. (Ouch.)

CATEGORY auto body repair

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 06/05/2017

F

RATED

05/11/2017

Would not honor Angie's list coupon.

DESCRIPTION OF WORK
Would not honor Angie's list coupon!

CATEGORY auto repair

WORK COMPLETED ON 06/22/2017

A

RATED

02/01/2017

They did a great job. Prompt and charged just what they estimated. even provided cheap rental car.

DESCRIPTION OF WORK
body work and paint

CATEGORY auto body repair

COST $1,600

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 01/16/2017

C

RATED

07/18/2016

I thought he was going to paint the whole car, but he did not. All he painted was the pumper and the hood which was a fine job but I had a scratch on my left side and thought he would paint the whole car, but he did not.

DESCRIPTION OF WORK
I had the front pumper fixed, the paint was piling. I had a dent fixed in the back as well.

CATEGORY auto repair

COST $1,700

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 07/20/2015

SERVICE PROVIDER RESPONSE

I, as a body shop estimator, listen very carefully to each and every customer with regard to the repair of the their car and then write an itemised estimate with the price and submit it to the customer as required by law. We never do any repairs for any customer based on verbal agreement which in itself is not legal or binding. It is inconceivable that our facility do a complete paint and body wor...
A

RATED

07/03/2016

Ray is in the highest class of warm, personable and responsive professionals. He is definitely on your side and not the side of the insurance company. He will consistently work to get every penny's worth of benefit that you are spending on your insurance premiums if you need to file a claim. He will demand that parts which need replacing are new and not refurbished. He does not take shortcuts. And...

DESCRIPTION OF WORK
Repaired passenger side of car and rear wheel from a side swipe accident. This was covered by the other drivers' insurance. In January 2016 Ray did a non-insurance claim repair on my Audi RS5 (this is the one that cost $1400). 

CATEGORY auto body repair

COST $1,400

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 05/16/2016

A

RATED

03/15/2016

results were good. still waiting on a quote for scratch repair.. this shop seems a little understaffed.

DESCRIPTION OF WORK
they honored the coupon for one headlight, but requested payment for the second light.

CATEGORY auto body repair,auto repair

COST $88

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 03/01/2016

SERVICE PROVIDER RESPONSE

Hello [Member Name Removed], I apologize for the delay for the estimate. I thought we would be given a chance to do mechanical repair and that is the reason I did not take any pictures at the time to be able to write an accurate estimate whereas I should have. However, if you would please be kind enough to take some pictures of the panels which need repairs and send them, in addition to the regula...

Services Offered

Collision repair, frame straightening, color matching & restoration, auto body work, auto glass, auto painting, towing, new and used car sales, auto rentals and auto brokerage.

Services Not Offered

Ask for details.

General Information
Free Estimates
Yes
Eco-Friendly Accreditations
No
Payment Options
Check, Visa, MasterCard, Discover, Financing Available
Senior Discount
10%
Emergency Service
No
Warranties
Yes