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Banking reviews in Pasadena

  • A
    Logix Federal Credit Union
    There really should be an A+ review option for those who've gone above and beyond the call of duty to deliver customer service par excellence. Such was the service I received from Drew Barrett and his team at the Logix Pasadena branch. Under Drew's leadership and guidance the team navigated the several challenges and pitfalls inherent to any mortgage lending and helped ease the process for my girlfriend and I to buy our new home. A member since 2009, I've always had wonderful customer service at Logix, but Drew deserves an award being a banking superhero.

    Not only will I recommend Logix to my friends and family, I will tell them all what excellent service I received from Drew and his team at the Pasadena branch.

    Thanks Logix!

    - TRAVIS R.
  • F
    Bank of Internet USA
    I tried to get a loan with these guys, but they kept making mistakes. Each time, it would take longer to get new loan docs. Finally, I got so frustrated with my loan officer - he told me he would fix a problem and get back to me, but never did. Finally, I threatened to file with BBB. I got shifted to a manager, who lies and is passive agressive. He told me I would have to wait 45-60 days for my loan (when I had originally been told 30-40 days.) He refused to expedite the paperwork, even though it was way over due. When it looked like it was not going to come even when he said, I sent another email. He said it had been sent out hours earlier, but email really does not get lost. I asked him to send another set, but he never got back to me. I was feeling trapped,because they did lock me in with great rates and terms. But then I had an idea - and sent the terms to a couple of other mortgage places, and one said they would match and get me the money when I needed it, so yay. I have filed with BBB.
    - Laura M.
  • A
    Logix Federal Credit Union
    They are very nice when I went in to find out about their services. They have all the big things to offer, like online banking, debit cards. Everything is going fine. If you have a savings account and you have to keep at least $500 or otherwise they'll charge you with $5 a month. They are very nice, very thorough, get you everything, explained everything, helped you in starting and they have computers their in the bank to help you out with your bill and to help you get started with it if you need it. They called to make sure everything was still going okay and if asked if I have any questions which was very nice. I'll continue to use them.
    - Seo A.
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Banks in Pasadena

Companies below are listed in alphabetical order.

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