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Locksmith reviews in Paramount

  • F
    Gene's Lock & Key
    Called Gene, the owner, on Friday, June 22.  He said he could not make it out that day but we arranged for an appointment on Monday between 6:00 and 6:30 p.m.  Over the weekend we text back and forth several times.  He had requested pictures of the lock I wanted to repair, which I provided.  He then requested measurements of the lock, which I provided.  Some of the times I wasn't home, which I alerted him to and promised to provide info. requested when I arrived home.  All of this resulted in many back and forth e-mails between us.Come Monday, he hadn't shown up by 6:25 p.m. so I called him just to confirm he was still coming.  He didn't recognize my name and thought I was calling for someone by my name and said I had the wrong number.  I explained to him that the name was MY name and that I was calling to confirm that he was still coming for our arranged appointment.  He forgot my name, forgot our appointment and only remembered after I told him we had text several times over the weekend.  He admitted he "dropped the ball" and forgot about our appointment.  He then said he could be there in an hour and would call me when he was within 15 minutes of my home.  He then asked me if I had text him my address.  I said no and that he had written all my information down the first time I called him.  He couldn't find it, or didn't have it available, so I gave it to him again.7:25 came and went and he had not called me yet.  I waited a little longer and about 7:45 went outside and saw a guy who didn't seem to live in our neighborhood.  I stood outside and watched him to see if he would come to our address.  He called out to me and asked me to dial his cell phone because he couldn't find it.  He started stating his phone number and I realized it was Gene.  I dialed his phone and introduced myself.  He looked over locks and stated they needed to be replaced.  Per his price book, our lock (and identical lock I thought we'd replace at the same time) cost 75.00 each for a total of 150 in parts.  He said his service call (never mentioned here or over the phone) and labor would result in almost $400.00 total (including parts).  And that didn't include 16 duplicate keys we needed.  Said he would call me the next day with a complete price and breakdown.  I told him that would be fine.  He never called or text me or tried in any other way to contact me.  Today is Thursday - I gave a full 3 days to try to contact...nothing.1. Forgot our appointment! 2. Didn't remember my name!  3. Arrived 20 minutes later than he stated on a second chance.4. Didn't have my information previously given to him.5. Waaay over priced!6. Never contacted me with a final pricing.Very disappointed especially since he received such good reviews here. I will never use his services and, beyond not recommending him to friends, will warn them to be sure NOT to use him!
    - Daisy R.
  • A
    Secure LA Lock & Safe
    Great! Would recommend to anyone in need of locks, rekeying, etc.
    - Jacklyn A.
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Locksmiths in Paramount

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