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Property Management reviews in Palo Alto

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  • They seem to be very responsive and have a thorough set up. Their price seems to be standard and reasonable to others in the area. We have been working with one of the owners, Ferdinand Piano, and his operations manager, Laura Tagatec. We chose them after seeing their great reviews online and researching.  They seem to be very stable and offer a wide range of services. They were also willing to accommodate and offer us a reasonable contract that we thought was balanced and doesn’t just protect them. They have a very large collection of subcontracts they work with if you ever need any specific repairs. .
    - Patricia C.
  • It is both rare and wonderful these days to find people who genuinely care about their work, who hold their work to a certain ethic, and who sincerely look out for the well-being of those they work with. Tino is one such individual. His system for finding tenants, performing maintenance, organizing communication, and managing properties is one of the most structured and thorough I have seen among those I have talked to, and it says loads about his experience and expertise, as well as the precision and concern that he applies to his job.  

    For example, demonstrating his conscientiousness and care, he keeps up comprehensive communication with property owners by sending monthly statements. He holds applicants to the highest standard, and he has a thorough system in place that accounts for every possibility. Applicants cannot have ANY recent missed payments, they must come with a realtor, they must have a stable job that they have been at for 2 years, they must past extensive background and credit checks, they must have great references. From there, he categorizes tenants into risk categories: green, yellow, red, and adjusts their leasing setup accordingly. Yellow tenants, those who meet basic criteria but might have one or two risk factors (eg. great everything but a medium credit score), must pay first and last month's rent upfront; with green tenants - those who pass every category with flying colors, he might adjust accordingly. Every maintenance request MUST be sent through his online system, so that the owner can see every request and response, as well as to protect against any tenant claims that might come up later on if issues arise. These methods are pre-emptive, thorough, and transparent; the fact that Tino has thought of all these possibilities and has systems in place to address them shows that he is conscientious and attentive to detail. It is not always common to find property managers who have such well-thought-out and precise methodologies. It is little wonder that despite his strict tenant standards, he still has <1% vacancy rate and is able to consistently increase rents every year. Tino understands how to strategize well for the best purposes of the property and the owner.   

    He's also just a great guy to talk to. In our first conversation, Tino took the time to get to know my questions and concerns as a new landlord and investor. Despite the fact that we established early on that my properties may be out of his price point, he willingly spent an hour of his day patiently offering advice on everything from selecting good investment properties, choosing good tenants, his experiences renting, and more. I even felt comfortable enough to ask him for his advice about off-topic questions like how to create a long-term investing goal, how to work with section 8 government agencies, etc. It is rare to find people who will go out of their way to support and explain things thoroughly to those they don't know well, and I was grateful for his years of experience and willingness to offer support. I feel confident that Tino is the type of guy who would make sure that nothing gets overlooked in the leasing and management process, as he gets to know the needs of each owner, their individual property, and their tenants.
    - Paula W.
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Property Management Companies in Palo Alto

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