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Patient waiting for gynecological examination

Obgyn Care reviews in Palo Alto

  • B
    Going straight to the two big problems: availability and communication. Add one more: receiving care from an intern instead of from the doctor with whom you had the appointment.

    On the availability side, the waits between calling and getting an appointment to see my doctor (Millheiser) have sometimes been ridiculous. And on the communication side, the seeming tendency of some of the staff to take it upon themselves to make decisions have made the first problem worse and reduced my confidence in my care.

    To give the latest example in my case: As instructed by Dr. Millheiser, I had a blood test one month after she gave me a new prescription. When I saw online that the results of the test had come in, I called to make the follow-up appointment that I had understood she wanted. The staff member I spoke to said, and quot;Oh, your results are within normal, so you don't need a follow-up.and quot; I didn't think that was right, but what do you say to such a point-blank statement? I didn't schedule a follow-up.
    Three months later, in July, when my prescription ran out, I assumed it would be renewed automatically. But when my pharmacy called the doctor, they were told I had to call the doctor's office. THIS time, the same (I think) staff person said, and quot;Oh, you need (another!) blood test and you need to have a follow-up with the doctor before we can approve a refill.and quot; Oh, and the next available appointment was in ... November! After a long back-and-forth, the nurse agreed to give me an and quot;emergencyand quot; refill if I would go get the blood test within a couple of days. And I made the appointment for November. If they had been more on top of things and communicated better, I could have made all my appointments in much more comfortable time without all the unnecessary scrambling.

    After this, the office called me TWICE to reschedule the November appointment. As of this writing, I haven't yet had it.
    Now about the interns: Stanford is a teaching hospital, of course, but as I understand it, patients have a right to accept or decline the presence of a third party. The first time I saw Dr. Millheiser, she asked me if it was okay for an intern to be present and as it was quite personal, I declined. There was no problem and I was happy with her treatment (and it was effective). However, the next two times I went, I was seen by an intern and was NOT asked in advance if that was okay. The doctor only came in later to confirm and follow up.

    The first time this happened, being rattled by the unexpected turn of events, I forgot to ask an important question, and I called the office ten minutes after I had left and asked them to refer my question to the doctor. Instead of saying she would do so, the nurse simply gave me her take on the situation.

    In short, while I am satisfied with Dr. Millheiser's knowledge and expertise -- she was recommended to me by my gynecologist -- I feel that there is too much standing between me and efficient, direct communication with the doctor, both too much time, and too many people. This has diminished my comfort and satisfaction with my care.
    - Susan C.
  • A

    The level of expertise is excellent almost without exception. Many of the doctors have an association with Stanford, which I consider to be quite an asset. I tremendously appreciate the posture of the medical center as a whole, as an institution dedicated to serving the community, as year after year they have accepted at least one of the rather generous insurance plans that were available to me through my employer, and now (as all along) they accept Medicare throughout the center (as far as I know) - how lucky I am to have access to such excellent doctors at this point in my life. And they have handled ALL the billing and paperwork for both the insurance and for Medicare, an enormous service the value of which cannot be overestimated.
    I have been no easy case. I have ALL of the traditional ailments for someone my age, and all are being well treated by my doctor. I also had severe osteoarthritis in my knees, two of which are now titanium, and in my shoulders, which through a single shot to each by a magician :-) in Sports Medicine were permanently cured. I've had three other surgeries I can think of that rescued me from the problems de jour at the time.
    I can't of course speak for the physicians I haven't seen. And I do think I've been very fortunate to have had a good referral chain. But I expect the level of excellence pervades the entire staff, and that any who are less than highly competent don't last long.
    There have been occasional exceptions, some egregious, to the otherwise excellent records of just about everything rated, but this is over years and years, and for the most part, the entire experience has been excellent.
    - Judith N.
  • A
    I have been impressed with the quality of optomologists at palo alto medical. They always answer all of my questions and perform any tests necessary to ensure that my eyes remain healthy. Sometimes it is challenging to get an appointment but that is true of many HMOs out there?
    - michelle h.
  • A
    I'm quite happy to have had the treatment from the clinic.I was 37 when I had IVF and it was my first try.  Fresh cycle didn't work out but I got pregnant from the first frozen cycle.
    Dr. Schmidt is a good listener and always encouraging He let us decided to have just one egg implemented for both cycles. I think that his treatment is more conservative side to minimize over stimulation.
    All of his staff is very friendly and considerate and the office is run very efficiently.
    If you'd like to get more personal treatment, Nova is definitely the place.
    - Yumiko F.
  • F
    I was looking for a good GYN doctor back in Feb. this year. I read the good reviews about Dr. Peters on Angies and ratemds.com. Despite the fact that she does not accept any insurance, I was willing to pay for a good doctor, I called her office. Like most of the callers my phone call was answered by a machine. So I left a message and hoping they will call me back soon. Yet they never did. That's it then, I am not going to call them again because apparently the doctor and her office staff do not care......
    - Jialin L.
  • A
    I've been using them for about 3 years. It is a not for profit group thing so I don't feel they are trying to steal my money. They are always very patient to listen to what I have to say. I will absolutely continue to see them.
    - Karen C.
  • A
    Her speciality is obstetrics and gynecology but she does not do obstetrics anymore. She actually now engages herself in women's healthcare. I like her ability, her bedside manner, her communication, the thoroughness of her exams and the fact that she stays current. I would use her services again in the future.
    - MAUREEN K.
  • A
    The experience was excellent. She is professional. She is really good. I didn't have to wait long. She is prompt. She runs her office very efficiently. The staff is excellent. She has an office assistant who is courteous and knows what she is doing. She makes it an easy adventure.
    - Rebecca S.
  • A
    Knee Reconstruction: We had excellent care at every point -- in the consultations prior to surgery, during the hospital stay and subsequently in follow up visits. We were given a binder of information in advance of the surgery that answered most of our questions, and the staff was always willing to talk to us. The doctor, physician assistants and nurses couldn't be more helpful.

    Opthamology: The only department that has given us problems is Opthamology where we routinely wait an hour or more, even though we have appointments. Clearly this department double and triple book their time slots. I have tried making appointments at different times of the day (e.g., first appointment in the morning, mid morning, mid afternoon etc) and it is always a long wait (at least for Dr. Connelly). Additionally, the receptionists are disinterested and fail to provide information.
    - SHIRLEY F.
  • C
    My first appointment was with a nurse practitioner (Candace Bandy) who was supposed to 'get my medical history' and 'explain risks' to me. After our introductions, she didn't seem to be interested in the fact that: 1) I had done all my research on birth control and knew my options and why and IUD was best for me, 2) after 30+ years of being active - I had tried all other forms of birth control and had suffered from unwanted side-effects, 3) I did not want to subject myself to any more chemicals than I already was prescribed and 4) at this late stage in my life, I did not want to risk an unwanted pregnancy.

    She did not seem to want to listen and in fact, was trying to talk me out of an IUD and it seemed, birth control in general! She kept repeating how a person at my advanced age (49) would and quot;suffer from EXCRUCIATING PAIN from the procedureand quot;, and she didn't know if she and quot;could even find a doctor 'willing to even perform such a procedure which would be SO UNNECESSARILY PAINFUL' on a womanand quot; at my age and and quot;there 'are other options' you can try to avoid pregnancyand quot;. I was nearly in tears because I felt that she was not going to let me even speak to a physician and let us discuss MY CHOICE.

    Finally, she got up and said, and quot;well, if you still want to go ahead with this, I will see if ANY doctor here will touch you - but I doubt it.and quot; Up until NOW my scores would all be 'F'.

    After a few minutes, a very wonderful physician, Dr. Anna Anderson, came in and said, and quot;I will give this a shot. From then on, my scores are all 'A'sand quot;! Not only was Dr. Anderson kind, compassionate and gentle - but she was extremely reassuring that she would not give up on me or my choice. Fortunately, at the next appointment there was no need. All of the hype and build-up that it was going to be a miserable experience for patient/physician as relayed by the NP was for naught. The entire insertion appointment took less than 15 minutes (including me getting undressed and prepped), it was done in one take, and from what I was told was considerably easier with me than a previous patient (who was much younger, with kids)! Would I go back to PAMF and return to Dr. Anderson? Absolutely. Would I trust the NP who I suspect was trying to force her reproductive views upon me to treat me again? Absolutely not.

    F + A = C score.
    - Rozane B.
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Obstetricians in Palo Alto

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