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Roofing reviews in Palm Springs

  • A
    WESTERN PACIFIC ROOFING CORPORATION
    They were the reliable roofing company who responded immediately and compleated the job when they said they would. Very professional, cleaned up daily and made sure we were satisfied with the job. Cost was exactly as quoted. It was a pleasure doing business with each individual who we had contact with. I have already recommended Western Pacific to others and we have had praises from everyone who has committed on the roofing job.
    - Brad I.
  • A
    Elite Roofing
    I called and spoke to Lonnie. He came out and showed up on time, asked a few questions, and went up onto the roof. He initially did not see any particularly horrible spots on the roof, but saw the interior water stains on the ceiling. He decided that he would patch/coat the general area for FREE, and then I should let him know if it works, because the issue could be minor...or possibly old. How nice is that? Wonderful customer service. Then, he went up to do the work and did find one spot that appeared to be "possibly" bad with a tear, and patched/coated it...and still did not want a payment because he wanted to make sure it worked first. It may be a month before it rains again in Palm Springs, but I will be using Elite roofing for repairs or replacement if one is needed in the future. It was the best and nicest service I've received in a very long time. He seemed to really care about doing a good job for me.
    - leslie b.
  • A
    Elite Roofing
    Even though we welcomed the recent rainfall we did not embrace the leak it caused in one of our bedrooms.  I contacted two roofing companies to give us an estimate on the repairs.  Elite Roofing Company was the second company that I contacted and I am glad that I waited for a second opinion.  Unlike the first company this company arrived on time and gave me a full explanation of what repairs would be needed in the future.  They did not charge me for today's visit and even fixed the current issue to get us through the season.  The future repairs that they recommended are more of a maintenance nature.  Imagine my shock when I was told that the repair had been made and at no cost!  Lonnie is the gentleman that made the visit to our house today and I cannot say enough about his professionalism and courtesy. After suffering through numerous companies that don't provide quality work and honest answers, I can say that Lonnie has restored my faith in contractors!
    - Risa W.
  • A
    Elite Roofing
    Lonnie and his team were always on time, courteous, and followed through exceptionally well. From providing a quote through to following up after installation to see how everything was going after the solar contractor finished, every step of the way was smooth and pleasant. Lonnie shared his extensive knowledge and helped us decide what the best option was for our unique low-slope roof given latest title 24 restrictions. He gave us confidence that we'd be completely satisfied with the final product. Despite blazing sun and high winds, his crew was pleasant, careful and cleaned up the job site at the end of the job. Out of the dozens of sub contractors I've hired on this job, Elite is one of few that I would hire again and recommend to others. 
    - Duane S.
  • A
    Elite Roofing
    I called them about a roof leak. They asked me to text them with my contact info. Lonnie texted me saying he could come that afternoon. He arrived on time and looked at the leak and offered to fix it on the spot! He did fix it and told me to give him feedback if it worked or not. He was polite and professional. He offered to show me what he had done. I had another roofing company come to give an estimate as well but they had a 1-2 week wait to actually do the repair. I really appreciated the immediate repair especially as we are expecting flash flood warning level rain in the next 24 hours!
    - john r.
  • A
    3rd Generation Roofing

    It went FANTASTIC. First the owner, Eric is an excellent communicator. He let me know exactly where we were with start dates and times - The crew was exactly on time and began the work as promised. They were exceptionally professional and friendly. they did exactly as promised and cleaned up after themselves (and us) promptly - They even hauled away some of our debris from stucco repair. They were done in 2 days as promised. I can't possibly say enough good things about this company.  

    The best part for me, as I know nothing about roofs and there is not a "Man" around to help me make decisions, Eric gave me literature on the products he was going to use so I could do my own research AND he was a phone call away when I had any questions. He was NOT condescending as many men in the trades are with women. He treated me like family. It is apparent from the first phone call that he takes pride in his trade and is committed to producing a quality product ? Will always use this company in the future  













    - Kimberly P.
  • A
    Above It All Roofing, Inc
    Examined the roof to determine what needed to be done. We jointly decided to strip off the old roof and start with a fresh, new one and not re-roof over the old. The City was not going to let us use the shingle we originally choose. Above it All negotiated with them but to no avail and we had to choose a different color shingle, which meant that we had to re-roof our patio (which was just built 12 years ago) just to match the new color of the rest of the home. Above It All gave us a great deal to add on the patio roofing. AIA called & gave us a start date, which happened to be on a Friday. They arrived in the morning, stripped the old roof off and covered the roof in plastic for the weekend, just in case it rained. They returned to our home on Monday and by Tuesday we had a beautiful new roof and the City Inspector gave us the final inspection on Thursday. All the guys were very professional and friendly. Scott and his guys are a hard working crew and would recommend them to anyone.  We feel secure knowing that these guys know their stuff and we'll be high and dry for many years to come. Thank you Above It All!
    Marcee & David Williams, Palm Springs, CA  :)



    - David W.
  • D
    John Day General Contractor
    The next rain storm here in the desert was in April, 2014 and my roof leaked in exactly the same area.  Contacted Mr. Day and he was to call that week to set an appointment.  After numerous emails from me urging him to fix the leak, he stonewalled me.  After my attorney called him, I received an email blaming my solar energy contractor.  On advisement of my attorney, I contacted both parties and attempted to set a join appointment to resolve this issue.  Again, stonewalled.  Mr. Day proclaims himself a Christian but doesn't appear to conduct himself as such.

    - Robert B.
  • F
    Cal Roofing
    NEVER GOT AN ESTIMATE...
    ON 02/10/14: I WAS VERY HAPPY THAT HE ANSWERED MY CALL ON THE FIRST ATTEMPT. I EXPLAINED MY NEEDS AND HE COMMITTED TO GOING TO LOOK AT THE JOB THAT DAY OR THE NEXT.  I CALLED HIM ON 02/14/14 TO CHECK ON STATUS AND HE DID NOT KNOW WHO I WAS.. I MENTIONED MY HOME AGINA AND HE SAID "...OH YOU WANT TO REPLACE YOUR TILE ROOF".  i EXPLAINED "..NO, I WANT TO REMOVE A PATIO COVER AND REPAIRS SOME OF THE DAMAGE TO  THE ROOF THAT THAT WOULD CAUSE AS WELL A REPAIR ANOTHER SECTION OF THE ROOF.".  HE SAID "OH, WHY DO YOU WANT TO GET RID OF THE PATIO COVER i WILL GET BACK TO YOU.WITH MY ESTIMATE.?".  i ADVISED "...'CAUSE IT IS WHAT I WANT TO DO, DID YOU DO MY ESTIMATE?"  HE SAID "...I WILL GET IT TO YOU"  i HAD TO FORCE MY PHONE # AND EMAIL ON HIM.  AS OF TODAY, 02/17/2014 I HAVE NOT HEARD FROM HIM.  VERY DISAPPOINTED.
    I WAS TOLD BY OTHER ROOFING CONTRACTORS THAT I SHOULD MAKE SURE TO CHECK THE STATUS OF ANY LICENSE, IF ANY, FOR THIS CONTRACTOR.  HIS LICENSE IS NOT LISTED ON HIS WEBSITE...
    - earl j.
  • A
    Above It All Roofing, Inc
    This is a follow up review to my earlier feedback.  I had a new roof put on and shortly thereafter, the first major storm hit Palm Springs and I sprung a leak in one of the bedrooms.  Jay and his team came a couple days later to fix the repair.  At the time, I was not happy.  The water damage had ruined some of my bedding.  Jay was very apologetic and offered to compensate me for the loss.  I didn't have time to go back and forth discussing compensation-- I just wanted the roof fixed properly.
    And all is now well-- the roof has held up.  We had major storms and there are no leaks.  In addition, Mike has offered to guarantee the work for as long as I live here.  I appreciate the company's customer service.  As a result, I have revised my score to all "A's".    
    - William S.
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Roofing Contractors in Palm Springs

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