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Optometry reviews in Pacifica

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  • I have been using Rockaway Beach Optometry for several years and am very happy with their services, with one caveat.
    The optometrist I see, Dr. Jennifer Quarante, is highly skilled at her job. She is efficient, pleasant, and an excellent communicator. She explains each procedure thoroughly and makes sure I understand both the test and the results. Because I am diabetic, there are additional protocols that are necessary and she makes sure the results of those tests are promptly forwarded electronically to my primary care physician.
    The store is very modern-looking and nicely decorated, with comfortable chairs and a designated kids' play area. It's the nicest-looking optometry office I've ever visited. Lots of sunlight and color and the display areas are roomy and well organized.
    The one caveat referenced above concerns the office staff that support her practice. The reception folks are civil but not particularly friendly or welcoming. The technicians that handle the eyeglass selection process generally seem a little indifferent and disengaged. In my 1/13 visit, I worked with one of the technicians (I believe there are two people altogether who handle this--whom you get seems to depend on who's available at the time you're ready to pick out new frames) and while he was willing to help me and offered a variety of options, I felt that he would have much preferred that I quickly make a selection and let him move on to the next customer and/or to chatting with his coworkers.
    One other note: Prior to this visit, Rockaway Beach had always offered a 30% discount for AARP members. I (probably foolishly--should have checked this myself when I made the appointment) assumed that the usual discount would apply to my eyewear purchase. However, they appear to have dropped that affiliation, so I was startled to be faced with a charge of over $1,000 for my new glasses (trifocals, no lines, scratch resistant, darken when outdoors, etc., although the frames themselves were not designer grade). When I inquired about the 30% discount, the technician told me that they no longer honored the AARP rate, but he then added a 10% discount to my final bill.
    I paid, but when I got home, I took a more detailed look at my itemized receipt and couldn't make the individual charges add up. I called and spoke to the technician I'd worked with and he went over the receipt and noted that some options are listed in two places but both charges were correct. OK, new glasses cost a fortune these days, I'd asked for a better understanding of the charges, and had them explained to me, so as far as I was concerned, that was that.
    Then, mysteriously, about 6 months later, a letter arrived from Rockaway Beach Optometry with a check for $125, saying that they'd discovered a billing error in my January purchase.
    Hey, that makes me happy, and I'm glad they do audits of bills, but I had raised concerns about possible duplicate billing back in January and was assured that the bill was correct.
    None of this affects my overall happiness with Dr. Quarante's services and I will continue to see her for my annual checkup. It's just a side-note on one particular area where some improvement might be possible.
    - SUSAN L.
  • .
    - Nancy Ann D.
  • I strongly recommend Rockaway Beach Optometry, for all the reasons cited above.
    - SUSAN L.
  • I have been going to see them for many years. They have great integrity and are very professional.
    - Kimberly O.
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Optometrists in Pacifica

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