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Auto Shop reviews in Pacifica

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  • Perfect analysis and repair. When you visit Ace Automotive your car will get the best work possible by the most enthusiastic, knowledgeable, detailed, and skill people anywhere. Better still, the work is performed by a team of people with huge hearts, generous nature, and a patience to see things through in the kindest way. Not only new mechanics I admire, but also new friends I thank and treasure. Thank you so much for the professional work on my friend's VW yesterday.
    - Chris R.
  • No, recommendations. It's sort of a Mom and Pop operation. I don't go to them for much besides tires and brakes. They're local, and I like to use local vendors, so no I wouldn't make any recommendations for them. They're excellent, very personable, willing to answer my questions and willing to meet my needs. They made recommendations for future work. The communication is very good.
    - Keith S.
  • They were very helpful from start to finish, including the insurance and arranging car rental. At the end of the day, I was reimbursed by my insurance company for the full amount. They were very nice and helpful throughout the whole process.

    As a side note, I was not at fault.
    - Stephanie G.
  • I go there couple times a year and they have all the information already recorded in the computer so that makes it helpful. They're always courteous and they don't try to talk to me into services I don't need. They've got everything about my car service in their computer so they know what it is I need to have done.
    - Janice A.
  • I bought my 2002 Silver Mazda Protege 5 new from Putnam Mazda in 2002. This review is not about the sales process, but their service center. Often, to keep things under warranty, it is recommended to use the company  that sold the car for certain services. Therefore, this review is relevant both to people who already own a Mazda, and also to those who might consider buying new or used vehicles from Putnam Mazda.
    Putnam Mazda is very professional and thorough. They definitely do a good job. Pine, a worker at Putnam Mazda service center, recommended that I use higher quality gasoline, since the lower quality gasoline was not being burned sufficiently and was 'gunking up' my engine a bit, which would cost money down the road. His advice was good. One of my belts was broken, which they fixed. Overall I was happy with the experience, except for the price. I paid $300 to replace the belt, and later found that my local mechanic would have done it for almost half the price. The good service is nice, and a difference of $20 or even $50 is one thing, but almost $150 for a relatively small job? I might use them again if I felt there was something that needed to be repaired that was really Mazda specific, but for most jobs, I find that they use their status as an official Mazda dealer to overcharge for their services.
    - J G.
  • Westlake Smog Check Test Only Center is excellent. I found them by doing an internet search. The price was the lowest I could find anywhere in my area. The test took only about 20 minutes while I waited. The personnel were very friendly and professional. I would definitely take my care there again for the next smog check and would recommend it to others.
    - J G.
  • I've been using Hack's for over 15 years for any serious damage to any of my automobiles. They are absolutely excellent, and have an excellent reputation. They were again very good in taking care of this incident. First, they did a free estimate while I waited, told me exactly what parts they would need and why it would cost $1200 to repair it. I left the car with them and within a week the repair job was done. After the repair, the passenger door looked bran new, like the accident had never occurred.
    Hack's not only does high caliber repair work, but the company is straightforward, friendly, and reasonably priced. I would recommend Hack's, highly, to anyone who lives within 50 miles of their shop.
    - J G.
  • Fast, friendly service from the service department, same as when I bought my Durango from them initially. Oil was changed and tires rotated on my SUV while I waited and transaction was very easy overall. No major work done, just routine maintenance, but it's important to go somewhere that makes a small service appt easy without taking up my whole Saturday!
    - Andrea H.
  • I was satisfied with the way things went
    It was an unhappy problem which needed fixing
    they took the problem off my hands and handled it
    and gave me a plan for the future to avoid problems
    I appreciated the professional approach, work, and followup
    - Batya M.
  • Dave checked the van appointment upon our arrival, confirmed the estimate, gave us a warning about potential of an internal crack being accessed can result in the necessity of windshield replacement, and said he'd be done in an hour. Returned in an hour to one customer in front, then fairly quick access to pay and pick up the van. Dave was chatty and warm, and I'd use him again.
    - Kirby C.
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Auto Shops in Pacifica

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