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RV Dealer reviews in Orange Cove

  • F
    Van Specialties Inc
    Choosing Van Specialties (VS) was the BIGGEST mistake I could have ever made with my new MB 4x4 Sprinter. I worked with VS for over a year on an $85,000 conversion so I'm speaking from vast (nightmarish) experience here. Due to a 5,000 character review limit I'm going to attempt to distill it down to the highlights (leaving out DOZENS of other minor/intermediate issues). Initially I was planning to leave a 2-star review...but given recent developments there is no possible way I could rationalize such generosity (there's your cliffhanger motivation to read on till the end). Also: you can read my FULL review over on VS's Facebook page. VS scratched and dented the rear doors of my BRAND NEW van when installing the Aluminess spare tire holder and storage box. They never informed me about the damage, I discovered it on my own a few days after delivery. I paid $1400 for a custom pull out tray for the garage area of my van. VS was clearly informed of what would be stored on the tray as well as an OVERestimation of the weight it would need to bear. Despite that (and due to one of the worst instal jobs I've ever seen) the tray failed in about two weeks time. They used cheap/flimsy slide tracks and couldn't even manage to instal them straight. This combo led to the failure. VS informed me that it would be an easy fix and that they'd "expedite" the repair on my next stop through the Portland, OR area. In reality though they ended up wasting another 3 days of my time (meaning: they had my van for 3 ENTIRE days) and STILL didn't completely fix it. It can now bear the originally specified weight but the bolts they used to attach the supports dig into the bottom of the tray and are actively pulling the wooden tray apart each time it is used. VS installed my $2000 Isotherm fridge in the galley cabinet with inadequate ventilation. This became clear after the unit struggled to keep food cold even in moderate 80F temps. After they reinstalled the unit with ventilation closer to specifications the door hinge failed (due to how the unit was remounted). I received a new fridge from Isotherm on warrantee, reinstalled it myself, and had to custom design/instal support brackets for both the door hinge and guide to keep them from failing again. After just 10 months my water pump failed. I investigated (with generous assistance from the folks at Pentair/Shurflo) and discovered that the issue was caused by a shoddy wiring job (one of the wires was loose). It took me over an hour just to ACCESS the pump. VS decided it was a good idea to completely bury the pump...requiring full removal of the 3 panel bed, storage tray contents, and the 5' long water box in order to perform even the most basic pump maintenance. In other words: there is no access door to reach the pump. After the water pump ordeal I took a closer look at my battery box. The situation is similar but far worse. My batteries, solar charger, and much of the wiring are completely ENTOMBED in a box with no access door or cover. Meaning: in order to access the battery system (even for the most basic maintenance) I'm literally going to have to remove the bed, remove the bench seat/couch, uninstall my inverter and other equipment, remove various garage wall mounts, and then remove the entire 5' battery box (which is siliconed to the wall in an apparently lazy effort to keep water from leaking onto the batteries). After just 13 months I discovered a major problem with my $6500 Espar system: antifreeze had been slowly leaking from the unit for weeks/months while soaking into the wood of my galley cabinet. After hours of research I discovered the source of the problem: VS (against Rixens Enterprises Inc. specifications) had elected to use cheap crimp clamps on the hoses rather than adjustable worm clamps. The leak was coming from a crimp clamp connection and immediately stopped once I replaced it with the recommended worm clamp (much easier said than done). Saving the best for last though: After just 1.5 years one of my 10 X 36 slider windows began leaking (more like GUSHING) water into my van. The windows were bought from RB Components but were shipped to VS for instal. Not wanting to have anything to do with the folks at VS (ever again) I franticly called the folks at RB Components to see if they could help me diagnose and (at least temporarily) fix this urgent problem. They graciously did so while spending over an hour on the phone with me. Turned out to be more of the same. VS cut corners once again...failing to use any silicone sealant (and who knows what else) and therefore directly contributed to the early demise of the window instal integrity. Do yourself a gigantic favor and take a hard pass on this utterly reprehensible business...
    - tellur f.
  • A
    Serna's Central Truck Service Inc
    The people from Serna's Central Truck Service were pretty awesome. I was pretty nervous because they were new to me, but they were excellent.
    - Judi F.
  • A
    McFadden's RV Parts & More
    They were very friendly and did an excellent job. We practically lived with them for 4 weeks and they never did kick us out. We highly recommend them to others.
    - Wilbur P.
  • A
    CLARK'S RV ACCES PARTS & SVC
    Clark's were easy to work with and provided a written estimate up front. They accomplished the repairs promptly and came in under the estimated costs.
    - pam e.
  • A
    RV4U
    All work was performed with quality workmanship.  He was very professional and completed the work in a timely manner.  His bid was was very reasonable and much less that two other bids I received.  The work was performed where we are staying in Acton, California.  I can honestly say I have negative comment regarding the workmanship. 
    - Doris R.
  • F
    Napa RV Sales Inc
    We dropped tent trailer off to the business to be repaired.They didnt order the parts right away.They didnt do the work in a reasonable amount of time.They kept my tent trailer for 6 weeks before they even began to work on it even though it was supposed to be completed within 2 weeks.They made no attempt to do the service untill I went there to check on the progress and to pick it up.The person doing the work was very rude and they overcharged me for parts and labor.Work was not done properly and they are making no effort to resolve the issue.
    - mary s.
  • F
    AFFORDABLE TRUCK & RV
    They misrepresented the information about the trailer, what was supposed to be a brand new trailer was actually a trailer that had been on the lot for 19 months fully set up.  If I had known this it would have influenced my decision about buying it.  They would not work with me at all on the price but as I thought it was brand new I was ok with paying the full price.  I was prepared to take the trailer off the lot immediately but they said no they needed to clean it and do some others things to get it ready.  I came back to pick up the trailer on the scheduled day and it was sitting in a large puddle on the lot and it had not been cleaned or touched at all.  They said to come back in a few more days and it would be ready.  So I make the 4 hour drive again on the second scheduled day to pick up the trailer and it is still in the same puddle and has still not been cleaned.  I was livid at this point and no one was willing to talk to me at the lot.  I finally was able to speak to someone and I told them I did not want the trailer anymore at this point.  They informed me it was paid for already and licensed in my name.  I continued to go back and forth with them and finally stuck with the trailer.   The first night I used the trailer when I had the heater on it was blowing something toxic out that caused the smoke detector to go off and caused me to get asphyxiated and I had to sleep in my car.  I ended up having problems with the trailer and I was unable to get anything repaired as Affordable Truck & RV and Chalet were unwilling to work with me.  They have both stopped responding to me about this situation.  I would not recommend buying anything from Affordable or Chalet as this has been a terrible experience and I have never been treated so rudely.
    - nancy c.
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RV Dealers in Orange Cove

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