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Prosthetic And Orthotic reviews in Oakland

  • B
    Ivan Hunsaker made 2 AFOs for me twice for the same leg, basically the same order both times. The 1st one, a few (3-5?) years ago, was quite problematic. On several occasions within the 1st 6 months, the screws came undone while I was walking around, rendering the brace useless. They fixed it free of charge each time, but each time required making another appointment & more time off work for me. Each time I went in, they were so surprised because this never happens but it happened to me many times. It got so bad I taped a piece of elastic to the brace for use as an emergency repair of sorts. I had to use it at least a couple of times. Also began carrying a tightening tool in my wallet in case I happened to notice the screw unloosen before it came completely undone and fell unnoticed into the street or wherever I was used this multiple times too. Got the 2nd one after a few years when I met a psychiatrist who took one look at it, said that s way too big for you and promptly ordered a new one. The new one is a much closer fit than the old one ever was. I remember asking at the time I got the 1st one if it was supposed to be so big and was told it was fine. Also the screws have never come undone on the new one. It does squeak, and the doctor made it very clear that Hanger should take care of this at no charge as well. Just haven t gone in to have this adjusted as that would once again take up more of my time. Because I have 100% DME coverage, I did not pay out of pocket for this. If I d been paying $ as well as time, I d be upset, not merely annoyed. Obviously in this case, I got more than MY copay s worth, and I would use this company again given the same circumstances. But since copays & insurance coverages vary, each case should be evaluated individually.
    - KAREN t.
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Prosthetics in Oakland

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