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Recent Health Care Facility Reviews in Oakland

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    Desert Hope Treatment Center
    To whom this may concern, October 2,2020 I am a Navy veteran from San Francisco. I have had the pleasure of being a client at your Desert Hope facility From July to October in the year 2020. First, I would like to say thank you all, as an organization from a client’s point of view, and from a person with a lot of experience with residential programs. I came here as a broken soul and I was just a week or so out of the hospital for suicidal ideations. I am not proud of the amount of times I’ve had this experience with other residential programs; however, I am happy to say this has been the most useful by far. And your employees are top notch. Today I want to succeed. And from a client’s point of view, I can give my experience a review, being the customer. And mind you I have a real good gauge of what to expect in an environment such as this, being 56 years of age. In my professions, I have been in supervisory capacities in most, if not all my employment opportunities. So, I’ve done several reviews and a lot of hiring throughout my years. And I have been pursuing this healing from my addiction, and PTSD for quite some time. I will say the experience here was one that I WOULD RECOMMEND to anyone from the VA who wants or needs help. The level of client satisfaction around me was overwhelming. Even through this difficult time of covid-19, your staff for the most part held an incredible line of excellence and dedication in each of their respective positions and some blended into more than they were required, just to make our experience more comfortable and fulfilling. And even though I had extra needs, and a very skeptical outlook at times, the staff here at Desert Hope has exceeded my expectations, which is not any easy feat. In that spirit I would like to highlight a few employees that made my stay here comfortable and productive the most. I would like to thank Derek Price your CEO, and Mike Burrola your DOO for being so personable and yet professional. I also want to make special mention of extreme gratitude to Tabitha Johnson, Kim, Vanessa Martin, , Rhonda, Ramona, Katie Raley, Jennifer, Tessa, Deon Gee, Liz, Jhani Harris, Eric, Tim, Raluca, Roberta, Loren, Erica, Emily, Alexis, Cameron, Al , Alexis, James, Ken, Dargon, Susie, Darlene, Angel, Andre, Josie, Tessi, Dara, Tabrina, Maria, Latiesha, and Eric Burns, Eric Beauchamp. And remarkably, I can say thank you to your new hires Jenna, Erica, Symphony, Aubry, and Ashely. These people I can say, I tested their patience unwillingly, with my many needs, and sometimes my wants. And even though the answers weren’t what I wanted at times, it was always what I needed, and they did things in such a congenial way, I couldn’t be, or stay mad. Earl Hopkins, and my Hud-Vash worker Shalini Van Ecka, along with RN Cedric Thurman who were my liaisons were equally helpful and instrumental in my care management Being in the Battalion group which I think is the best part of this operation, was a true inspiration to me as a man with addiction and complex traumatic PTSD. I have to thank my Therapists, Lynn Culberg, and Bryant Murphy for their commitment to excellence and setting the bar as high as they have for each and every first responder, and military veteran that has presented in that group. I am a better man for this opportunity to be led and taught in this environment by each of them. The most impressing factor in all of this was the client care shown by these people on a daily basis. And I have to say Dara, Bryant, Lynn, Tabitha, Tanya, Vanessa, Jennifer, Mike B, Angel, Alexis and Deon were constantly going out of their way to ensure my safety and comfort. There are a couple people who I may not have mentioned unknowingly, but everyone was good. I cannot say thank you enough for their professionalism and empathetic form of assistance and guidance I received at Desert Hope. It has been refreshing to be in such a bad situation upon arrival and have the ray of hope that I see on my way home. Regardless of my future they have made a difference in my life today. And for that I am a better person from my stay here, and I have more hope for my future than I imagined was possible. My best wishes and sincerest gratitude to you all, Mr. Todd P. Johnson
    - Todd J.
  • A
    Dorothy McGinty
    Dorothy was, as last years, amazing. She is incredibly professional, helpful warm and responsive. I would recommend her to anyone - she is outstanding!
    - Ralph K.
  • A
    Bruno Nascimento - Health & Life Insurance Broker
    Bruno was very responsive and helped navigate the whole process. I would highly reccommend Bruno to help you get the right health insurance.  The affordable care act can make getting the right plan more difficult especially if you are  not using the exchange. Bruno was able to get exactly what we wanted. I have no reservations recommending Bruno. Marylou Murphy
    - Marylou M.
  • A
    Bruno Nascimento - Health & Life Insurance Broker
    Bruno is a thorough and efficient broker. He prepared a variety of options to choose from and helped us select the right option for our family. He also was a good communicator and followed up as needed.This happened even though he was out of the country for a period of time. Even though the application process itself became challenging due to many factors, Bruno stayed on top of it. I would definitely recommend him and would go back to him!
    - Stacy C.
  • A
    Dorothy McGinty
    Professional, timely and efficient. A pleasure to work with.  Went out of her way to be helpful.
    - Carla B.
  • A
    Marquee Medical Transportation
    Every time I've referred work to Marquee Medical Transportation I've received nothing but positive feedback. I love doing business with Marquee. I'm sure you will too.
    - Thom G.
  • A
    Kaiser Permanente
    We will see if it is a lasting and total fix, but so far my care has been wonderful and affordable. I love Altha Greenstone, and the hospital stay was much better than with SUtter Health. Kind and attentive nurses & staff, really concerned about managing pain, not waking you up every hour.
    - janine r.
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    Kaiser Permanente Redwood City Medical Center
    The neuro surgery floor had very professional, caring staff who made me comfortable and stable before the surgery and provided excellent post-operative care. My surgeon, Dr. Hou, had great bedside manners, took over an hour to explain the procedure to me and my family before the operation. He also prescibed functional and regular MRI's before the operation so that he could be sure to avoid areas in my brain that could cause problems. After surgery and a couple of days of recovery, the symptoms I had were greatly reduced. My neuro-oncologist, Dr. Piia Thomas, was in the same group as Dr. Hou. She was very compassionate and explained the treatment options in an understandable and clear manner and side effects that I could encounter during these treatments. The neuro-oncology group has also been very responsive to my questions via telephone and through Kaiser's messaging system.
    - milton f.
  • A
    They have fabulous phone and on line service. I have been pleased with the providers and my experience. The hospital is brand new.
    - Dorothy I.
  • A
    Parson's Residential Care Center
    Parsons is a wonderful facility in every regard. They took in someone who (like most), probably didn't want to be there to begin with and convinced her that she was well cared for and loved, they got her out of her chair in her room and into activities with other residents and turned it into a home for her. Over time, for a lot of reasons, none to do with Parsons itself, she became ill and was unable to participate as much. The staff still came in and made her feel wonderful and wanted, treated her warmly and lovingly, and generally just treated her like family. They were so effective that as she got sicker, she ended up in the hospital and rehab several times in the last four months, and all she could say is that she wanted to go home where all of her friends were. I would say that if they were trying to make her feel good and valued, they succeeded admirably. Some notes on the grading categories: Availability: Visiting hours were actually whenever you wanted to come in. They gave the family members the code to the front door, so if you wanted to come in during the middle of the night you were welcome. Environment: Absolutely clean and comfortable. Most of the residents there have Alzheimer's, but the staff still bathe them every single day, dress them in clean clothes which are washed every day, teeth brushed, etc. Their rooms are straightened and trash emptied daily and the room is actually cleaned once a week. The rooms are all private and have outside windows so they are bright, and large enough that she had a bed, a lazy-boy style chair, an end table, night stand, wardrobe, over bed table, bookcase and dresser, and still had enough room for people to visit in the room. It is wonderful. Parking is in front and very generous and accessible. Punctuality: Everyone was there when needed. Friendliness of Staff: Loving and personable. Bedside Manner: Unknown - We never actually met any of the physicians Communication: The Care Managers at Parsons gave us the information from the physicians Effectiveness of Treatment: They struggled with wound care from sitting too much (her choice.. nor theirs), but they brought in home health wound care nurses and Therapists - physical and occupational to motivate her to get up and move around as much as possible. Billing and Administration: We were self-pay of course, but it was simple. We would recommend Parson's.
    - Tim M.
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Health Care Facilities in Oakland

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