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D
"Materials and dumpster were delivered on the 17th. On the 20th, when no workers had arrived by 11AM, I called Customer Service to find out what was happening. " In short, the contractor they had assigned my project to had taken another job, and neglected to tell . So now I have a driveway filled with aa 40 yd. dumpster and 28 squares of siding. Late in the day I hear from the (HD) project manager that a crew will be here at 9AM on the 27th to start work. On the 27th the crew of two shows up to "survey" the job at 10AM. They walk around the house, take inventory of the delivered materials and tell me that they'll be back in a week to start. I said, "what"? You are supposed to start today. They said that they had another job to finish before they could do that. I contacted the Project Manager an expressed my unhappiness. He told me that they hear a "few hours" of work left on the other project,and wanted to know if they could spend half days on my house, ehile the finished up the other project. I unhappily agreed and we proceeded. In short order it was clear that this crew of two was both insufficient and slow. I complained again to HD. The next day HD called and said that a 4 man professional crew would show up at my home the following Monday and be there until the job was done. Generally that is "finally" what happened. I had custom sized railing that had to be removed to do the siding. The first crew did that and lost all of the hardware. HD replaced all of this railing at their cost. The job finally finished about October 4 - so nearly 8 weeks past schedule. Excuse, after excuse, after excuse permeated my conversations with the Project Manager. It was like he told me anything he could to calm me down. I finally challenged him, asking him if he was lying to me or just incompetent. HD did give my a 10% discount for all the trouble. That's nice, but they have lost this customer for good. I will never recommend Contract Services to any one. I now take my business to Lowes.

-Joseph M.

D
"This review involves the set up of the installation of carpet at for our home, not the actual install from the contractor. This review is" about . We wanted to order carpet to be installed. Went to #6514, , TX. The first employee I approached for carpet samples, , did not know how to btain the samples I wanted. (they were not in the store.) She actually did not even try with her computer. I left. Later in the year on 08/26/2015, I asked another employee, Bill how to obtain the carpet samples. There was a special for reduced install carpet costs and also for 3 free 8"x8" samples at this time. He did not know anything about the free sample offer and he could not figure out how to order the samples on the website. He then became rude and abrupt and passed me off to another employee, . While was polite, he also could not figure out how to order the samples online that I needed. I went home, got on the same website and discovered for myself how to order the samples that I needed. I had to pay for them though, because the employees did not know how to get the free samples for me. Fine. Ordered the carpet. Measuring service was fine. Contractor was good. Carpet installed. Looks great. The complaint here is about the 3 employees at the store who did not know how to complete the most BASIC task on their own website. How to order or get carpet samples for customers. People cannot choose carpet from a picture online or a sample at the store which is under different lighting and the sizes of which were about 1/2" wide by 2" long. Also, sadly, Bill was rude and abrupt with us. I DO NOT recommend going to in , TX for flooring. The skills and service are lacking, especially computer skills. This is the second time we have ordered flooring/installation at a . The first time was in Pasadena, TX and even worse. We have learned our lesson and will shop elsewhere for projects such as this. When I contacted 's main number, they would not or could not provide me with a physical mailing address so that I could let corporate know of this issue. That, in my opinion reflects poorly on 's concern for customer feedback. Thx.

-Lisa C.

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  • Materials and dumpster were delivered on the 17th. On the 20th, when no workers had arrived by 11AM, I called Customer Service to find out what was happening. In short, the contractor they had assigned my project to had taken another job, and neglected to tell Provider name locked. . So now I have a driveway filled with aa 40 yd. dumpster and 28 squares of siding. Late in the day I hear from the Provider name locked. (HD) project manager that a crew will be here at 9AM on the 27th to start work. On the 27th the crew of two shows up to "survey" the job at 10AM. They walk around the house, take inventory of the delivered materials and tell me that they'll be back in a week to start. I said, "what"? You are supposed to start today. They said that they had another job to finish before they could do that. I contacted the Project Manager an expressed my unhappiness. He told me that they hear a "few hours" of work left on the other project,and wanted to know if they could spend half days on my house, ehile the finished up the other project. I unhappily agreed and we proceeded. In short order it was clear that this crew of two was both insufficient and slow. I complained again to HD. The next day HD called and said that a 4 man professional crew would show up at my home the following Monday and be there until the job was done. Generally that is "finally" what happened. I had custom sized railing that had to be removed to do the siding. The first crew did that and lost all of the hardware. HD replaced all of this railing at their cost. The job finally finished about October 4 - so nearly 8 weeks past schedule. Excuse, after excuse, after excuse permeated my conversations with the Project Manager. It was like he told me anything he could to calm me down. I finally challenged him, asking him if he was lying to me or just incompetent. HD did give my a 10% discount for all the trouble. That's nice, but they have lost this customer for good. I will never recommend Provider name locked. Contract Services to any one. I now take my business to Lowes.
  • This review involves the set up of the installation of carpet at Provider name locked. for our home, not the actual install from the contractor. This review is about Provider name locked.
    We wanted to order carpet to be installed. Went to Provider name locked. #6514, Provider name locked. , TX.  The first employee I approached for carpet samples, Provider name locked. , did not know how to btain the samples I wanted. (they were not in the store.) She actually did not even try with her computer. I left.
    Later in the year on 08/26/2015, I asked another employee, Bill how to obtain the carpet samples.  There was a special for reduced install carpet costs and also for 3 free 8"x8" samples at this time. He did not know anything about the free sample offer and he could not figure out how to order the samples on the Provider name locked. website.  He then became rude and abrupt and passed me off to another employee, Provider name locked. .  While Provider name locked. was polite, he also could not figure out how to order the samples online that I needed.  I went home, got on the same Provider name locked. website and discovered for myself how to order the samples that I needed.  I had to pay for them though, because the employees did not know how to get the free samples for me. Fine.
    Ordered the carpet.
    Measuring service was fine. Contractor was good. Carpet installed. Looks great.
    The complaint here is about the 3 employees at the store who did not know how to complete the most BASIC task on their own website. How to order or get carpet samples for customers.  People cannot choose carpet from a picture online or a sample at the store which is under different lighting and the sizes of which were about 1/2" wide by 2" long.  Also, sadly, Bill was rude and abrupt with us.  I DO NOT recommend going to Provider name locked. in Provider name locked. , TX for flooring. The skills and service are lacking, especially computer skills.  This is the second time we have ordered flooring/installation at a Provider name locked. . The first time was in Pasadena, TX and even worse.  We have learned our lesson and will shop elsewhere for projects such as this. When I contacted Provider name locked. 's main number, they would not or could not provide me with a physical mailing address so that I could let corporate know of this issue. That, in my opinion reflects poorly on Provider name locked. 's concern for customer feedback. Thx.
  • Worst window installers I have ever seen.
    These were for a condominium in Nashville. I am on the BOD
    for the Provider name locked. Association and Provider name locked. has been recommended by the complex manager
    to many of the owners, primarily because he is the cheapest.
    Many owners had complained to me about the work being done so
    I had them install some windows on a couple of my own units just to test them out.
    First thing; they never called and told me when they
    were actually coming. One day I was in a unit working and I heard a big crash
    outside. I open the door and they were outside tearing out my old windows…they
    never called or even knocked on the door first! They were in a big rush and
    wanted to get things done very fast.
    The first window they installed had broken glass and I asked
    them not to use it. They installed it anyway and said they would come back and
    replace the glass later. Why would you install a broken window in the first
    place? They did come back a few weeks later and replaced the glass.
    They never put any insulation between the new windows and the
    open spots in the wall jam.
    They did a quick and horrible caulking job around the windows
    using colors that did not match. They also left big holes in the caulk for air
    to blow through. I had to tear out and re caulk every window.
    They never took any measurements and used the same size
    window on all 5 that I had done. Not all are exactly the same, some are a inch or
    two off.
    One window jam was not square, and they just screwed the
    window in any way without using any shims to square it up. The window is now
    the same uneven shape as the jam and does not close properly.  Another window was over an inch two short for
    the opening and they did not realize that until it was installed. It had over
    one inch gap left between the window and the wall.  I knew that all they were going to do was fill
    it with a ton of messy caulk, so told them to stop and just leave. I had to finish
    the job myself by reframing out the entire window with molding.
    They do not clean off any of the manufacture sticker residues
    from the glass. I have had to help other owners use ladders to climb up and
    clean the sticky mess off themselves.
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