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Pet Specialist reviews in Oak Park

  • F
    My dog has been throwing up and has (well don't as me for the details) let's just call it "undescribable" diarrhea. I e-mailed over two hours ago. It took multiple phone calls to eventually get someone at Dioji to pick up the phone. The manager (Krystle) claims that raw meat diets are stored the same way they are delivered when a pet checks in. I'm not saying this manager is personally BUT HER COMPANY IS PLAINLY AND SIMPLY LYING!!!! I serve my dog his raw meat diet frozen and should never hear that the staff found it in the refrigerator and the next day or days later have it returned to me NOT FROZEN! If Dioji sells any raw meat diet, they shouldn't be mishandling their client dogs' diets.
    - Matthew T.
  • A
    They are phenomenal! My dog was actually killed and they were really good with trying to help me. They care, they are genuinely concerned, they have friendly staff, and they are flexible. They do such a nice job.
    - jeffrey c.
  • A
    This is not the first time I've boarded my dog at Balcom Canyon.  Just like the other times I found the staff to be friendly and good about answering my questions re: feeding, exercise etc.  They offered to make any changes to their "usual" routine if I would prefer something else.  At their suggestion I brought his favorite toy and blanket. They reassured me they would keep an eye on my dog's weight since he tends to eat whatever he can get and begs for more.  He's a terrier, what can I say.  He walked away down the path tail wagging and without looking back.  When I picked him up he was in good shape, clean and happy.  I asked the staff if there were any problems and they told me he is a fun dog to take care of.  There were no signs that he had any altercations with other boarders, which I have experienced at other kennels.  The staff works well with the dogs.  I get the impression they care about them as opposed to some of the more chi-chi places where it seems the staff is there to make some pocket money and they are more interested in texting their friends.  The cost is very reasonable and the accommodations are an indoor bed with a doggie door to an outdoor run during the day.  It's worth the drive to get there, all though I understand they also have a pick-up and return home service.
    - Nancy L.
  • F
    I've boarded my pet at the Barkley twice. He has gotten sick there both times although he was up to date on his shots, including bordetella, which is for and quot;kennel coughand quot; . My pet is seen by the vet that is in the same complex, although I am told they are not directly affiliated. The teen boy next door usually takes great care of my dog when we are away, but there have been a few occasions where they are out of town at the same time and I have needed to board my dog.
    First of all, I've never been able to speak with a live person on my first try. You get a long-winded message about how they like to give their complete attention to each guest and they will call you back when they can give you that same attention, so you have to leave a message and wait for a call back.
    The first time I boarded my dog was about a year ago and I was relatively satisfied. I used and quot;the most budget friendly accommodationand quot; that they offer and I had him screened for the Dogie Day Camp which is an additional $35 per day, but they get to play most of the day in a large yard with other dogs and get lots of attention, fresh air, sunshine, and exercise. They had groomed him as I asked (and paid for). He seemed happy when I picked him up.
    Several days after he came home, he became lethargic and started this hacking kind of cough. Sounded almost like a pig grunting. I took him to the vet and explained that he had been boarded next door a week earlier. The doctor diagnosed him with kennel cough, but tried to tell me that too much time had passed for me to associate it with that boarding. I then did a little research and found that the incubation period is from 3 - 10 days....BINGO. I spent $93 on an antibiotic and my dog got well.
    Since I was relatively happy the last time, except for the fact that he got sick there, I decided to board him there again a little over a week ago when my usual dog sitter couldn't take care of him. They are a and quot;boutiqueand quot; pet hotel right? So once again, I left a voice mail and waited to hear back. They called back within two hours and had room. I asked if the groomer was available over the weekend and they told me that the groomer was booked all weekend, but had an availability at 8:30 am on Monday morning. I really didn't need him to stay over Sunday night, but rather than pick him up Sunday evening and bring him back Monday morning, I took the grooming appointment and boarded him for an extra night specifically to get him groomed. She told me that he would be done around noon on Monday, an that someone would call me when he was ready to be picked up.
    At 8:40 am on Monday I was on a call and a number I did not recognize came in on call waiting. I finished my call, listened to the voice mail from the groomer at the Barkley calling for instructions on how I wanted the dog groomed. I called back at 8:54 am, to the number she had left, and again the long-winded out going message. I left a voice mail with detailed instructions on how to cut the dog, and left my number in case she had questions beyond what I had described. When I didn't hear back, I assumed that my instructions were sufficient and I'd be hearing from them around noon. Noon came and went and finally around 3:40 pm I called again, no live person, so I left another message saying that I had returned the call in the am, and that I hope I hadn't misunderstood that they would call me when he was ready to be picked up. I had some plans in Ventura and didn't want to be out of the area when he was ready to be picked up, so I canceled those plans.
    Finally, after waiting all day, hearing nothing from the two voice messages I had left and not wanting to talk to a machine again, I headed over at about 5:15 pm. The girl at the front desk called up my dog's record and said and quot;That's 3 nights of boarding, 2 days of dogie day camp, and a bath, that will be $218and quot; I clarified that I had asked for a grooming, not a bath and she responded by saying simply that she would call them and let them know that I was here to pick him up and asked me to have a seat. As I took the leash from the girl who brought him out, the girl at the desk turned back to me and said and quot;He did not get groomed, he was bathed, his nails, clipped, and his ears were cleaned, but you were scheduled for 8:30 am and they needed instructions on how you wanted him groomed.and quot; I explained to her all that I said above. She said that since I and quot;supposedlyand quot; called with instructions I could bring him back another time and they would give him a complementary grooming. I asked about the $55 for the extra night that I left him there specifically so he'd get groomed first thing in the am and she said that only the grooming would be comped if I wanted to bring him back another day.
    If that's not bad enough, AGAIN, he got kennel cough while there and I spent another $93 on a vet visit and antibiotics. This time the vet didn't try to tell me that the two were unrelated.
    - Colleen W.
  • C
    They did some blood work and said, she's probably fine. And then they added that I should get her teeth cleaned. The estimate for that was 1000-2000 dollars. She looks very uncomfortable shaking so hard all the time. I was hoping for some helpful ideas. Instead, I got an attempt at an upsell. Very impersonal experience. They seemed not to care about my dog, just the $$$.
    - gina m.
  • A
    I use them every three months. They are reasonably priced. They do everything well, but most of all, it is their bedside manner, not only for the dogs or the animals but to the parents. If your dog has to stay, they will connect with you anyway you want to be connected with. So, if you wanna text from the doctor, they will text you and you know how things are going. I have them facebook me and will give me updates on how my dog is doing. They are just great people. They are more like friends and not just the vets. The facility is outstanding and clean. They have amazing technology there, more than that you would see at regular vets.
    - Amy S.
  • A
    They did a great job on my shihtzu. I had been going to another groomer for years, who had hurt my dog and I was afraid to try someone new. They reassured me.. I could see they were kind with dogs and loved them when I dropped him off. They gave me an appointment for the day after I called. They had him for about 3 hours, so he wasn't stuck in a cage all day. He looked great when I took him. He seemed very happy and it was a very, very positive experience. I'm so relieved. I would definitely go back here.
    - Bonnie C.
  • F
    They cut my dog behind the ears. Dog was bleeding and had scabs behind both ears after grooming for almost a month. Dog was in pain. They didn't even tell me they cut the dog. I had been taking the dog here for years before this happened. They often charged me more when I picked him up because they said he was matted.  However, they wouldn't inform me of this ahead of time and dog was not badly matted, as other groomers had groomed him in same condition and didn't charge more. Also, they shaved him so it wasn't that I was asking them to comb/brush out knots which would have taken more time. Also, dog wouldn't have been matted if they'd have taken him when I asked for an appointment but I'd have to wait weeks until he could get in to see them. Yet I was the one who had to pay an extra $25.
    The money aside, the reason I wouldn't go back to them after the last time was the dog being hurt and them not having the decency to tell me about it. They just put a bow in hair and hoped I wouldn't notice. That's very dishonest and very disappointing for a groomer I'd been using for years. Also, after they cut him behind first ear, wouldn't they have realized this and not done same thing behind second ear.
    Dog was shaking and tramatized. Plus they took longer and longer to groom dog each time I brought him there. He'd be in a little cage for hours and hours, from early morning until late afternoon, the entire day.
    This groomer started out okay but I think they just got too busy and the quality of their work slipped. Overall, if there was a reason for cutting the dog to the point of him bleeding and having terrible scabs that took a month to heal, they should have let me know about it and explained what happened.
    - Bonnie C.
  • A
    My dog had a bad limp and they did what they could before referring us to a specialist. The specialist was able to take care of the issue and recommend a monthly treatment that has eliminated the problem. WAH provides the prescription and administers the injection on a monthly basis along with taking care of all of her other medical and vaccination needs.
    - John G.
  • A
    It was almost 6 p.m. and my little one Zoey, was playing with our bigger dog Lucy. Long story short, Zoey dislocated her front leg when they wrestled on the floor. I quickly called Dr. Koss' office and was reassured that Dr. Koss would wait for me to bring Zoey in to be checked out. He wanted to help us avoid the Emergency Hospital in Thousand Oaks which charges a small fortune to take care of a pet in trouble. Over the years we have had no choice but to use them. Most people would do everything no matter the cost for their beloved animal. We arrived at Caring Hands as quickly as we could, we live a distance away. Zoey was welcomed with caring and gentleness as my husband and I were calmed by a very capable Denise that all would be okay. Zoey was given an xray which determined nothing was broken, some pain medication, her leg was then immobilized with a splint and bandaged. Choice of bandage color was not Zoey's favorite (apple green, she's partial to red) but I told her to be grateful for the wonderful care she received instead. Over an hour later, we left feeling totally reassured that our Zoey was taken care of. Dr. Koss and Denise turned out the lights behind us. I've always felt that Dr. Koss named his practice very honestly. Caring Hands. Stella and Zoey
    - Stella F.
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Pet Services in Oak Park

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