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  • Extremely bad service. My clothes washer had multiple issues within 8 months of me moving into my new home. The door hinge broke, water would not drain and there was a loud noise during the cycle. For 4 months FNHW kept sending different technicians to get an opinion. After the 3rd visit, a technician replaced drain pump, and said he had fixed the door and bearings, only to find out that the water still did not drain, the door is still dangling and the noise is like an airplane taking off. They send another service company and even they said the unit should be replaced. However, FNHW says it is not "Normal" wear and tear that is caused due to age. It is "Abnormal" wear and tear. And they says that it is just based on the technician report. The machine is 14 years old and they consider the issues are not due to age. 4 months later and 4 times technician visit later I have no resolution for the issues and I've had to pay the service fee for the technicians to come out. All Loss and no resolution. EXTREMELY DISATISFIED!!!!
    - SIDNEY C.
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Home Warranty Companies in Norwalk

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