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Recent Veterinarian Reviews in Northridge

  • A
    Drs. Hempel, Tran and Mitchell at Mountainview Small Animal Hospital have been our veterinarians since we moved to Lake Elsinore over eight years ago. They have always provided excellent care for our five dogs, keeping them alive for serious conditions on more than one occasion. We highly recommend the Drs and staff and wish they were open 24 hrs :)
    - Susan T.
  • A
    Dr. Moore has been taking care of our dogs for years. She is excellent, friendly and always bends over backwards to be the utmost of help. I would recommend her to anyone.
    - Emily D.
  • A
    Complete Animal Eye Care Center
    "I was worried when my German Shepherd had to had an eye taken out due to glaucoma. But I was so surprised at what a happier dog she became. Truly so much more alive and happier. Back to her old self. This was extremely unexpected. I am glad we listened to Dr. Silverman. He was recommended by 3 vets and did a great job."
    - Robert A.
  • A
    Vetted Petcare
    On 9/26/19, Dr. Karen Heard visited our home because our cat was extremely anxious and was not managing his litterbox protocol. We had just moved here and apparently pets respond negatively to change. Dr. Heard was excellent and provided several solutions to our problem. She was not only knowledgeable about the feline behavior, she was quite reassuring to us with her helpful suggestions. Because of Dr. Heard’s expertise and insight, it seems as if we have our pet back to normal and we are grateful. It was particularly helpful that the Dr. and a technician came to our home to treat the cat because he was uncontrollable because of his reactions to our move to a new apartment. We highly recommend Dr. Karen Heard and the Vetted PetCare team. She is a wonderful veterinarian. She even sent us a thorough summary of the pet’s examination, her diagnosis and helpful follow-up advice.
    - Philip S.
  • A
    Glendora Pet Care Center
    Dr. Huang is the most compassionate and smartest vet I've ever encountered. She loves both dogs and cats, has an excellent staff, and her fees are reasonable. I highly recommend taking your pets to her!
    - Tom S.
  • F
    Belmont Shore Veterinary Hospital
    I came in for the first time this past Saturday. My puppy had an irritated and tearing right eye. The vet that worked with him was very sweet, Margaret Kang. She recommended three medications to help his eye heal. The clinic was out of stock for one of the medications, Remend gel. So Margaret gave me a prescription and recommended I order it from Chewy or any other online pharmacy. So I took her advice and placed an order with Chewy. Because it’s an online pharmacy, they require a hard copy of the prescription from the individual ordering it, meaning I would have to snail mail in the prescription (which would take at least two weeks with the craziness going on at the postal service now) or the vet could email them a copy of the prescription they wrote me. Chewy only allows the vet clinic to email the prescription. I called the vet clinic Monday to see if they would email a copy of the prescription to Chewy. I spoke with Sam. She refused to do so (which goes against everything a vet clinic is because they are depriving my puppy the chance to get his medication sooner!). Sam claimed that its policy. However, right after this phone call, I called Broadway Pet Clinic to see if they have any Remend Gel in stock. The individual I spoke with said that the vet clinic should email Chewy, that it is the fastest way to get the medicine! How is it that Broadway Pet Clinic has the animals health in mind but Belmont Shore Vet Clinic doesn’t?? Before you waste your money here, go to Broadway Pet Clinic. That is where I am now scheduling my follow up for my puppy’s ulcer. I have no doubt I’ll get better service there and my puppy will actually get taken care of.
    - Danielle G.
  • F
    Shane Veterinary Medical Center
    They will not do a follow-up to check pet's mouth, charged me for medication to take home and then refused to give it to me, staff are very abusive, gave pet overdose of anesthesia, two days later pet was still not right, kept telling me to pick up pet and when I arrived would not answer door to give me the pet on several different occasions.
    - Barbara E.
  • F
    Run. This establishment would receive a 0 if it were available. This is the end of a 10 year customer. We have taken our fur babies there and had received compassionate and wonderful care. This establishment has notably changed for the absolute worse. Unimaginable the experience I had yesterday. We have a dog who has pica and although we have proofed the house for this consideration sometimes she finds and gets a towel. Yesterday we left the house for an hour and wouldn’t you know she finds and eats part of a dish towel I had well beyond her reach. With this not being our first rodeo, and knowing we needed to get her in quickly for a throw up shot we headed up to this place immediately with the partially eaten dish towel and another identical towel so they could know how much she should expel. We made this choice so we didnt have to worry about passing it since we had previously had $10k surgery on her at this establishment previously when she was a new rescue. We called these people while on the way and let them know we were on the way and that she had eaten a portion of a towel. We were told to call when we were pulling up. We followed the directions and did so. On the telephone we gave the dog’s name and Ashley pulled up the dog’s file and confirmed the name and address. We again repeated that we were there because she eaten a portion a towel. Employee Ashley came to the car and asked for our telephone number, saying she had forgot to ask-not what was wrong with the dog Not confirming which dog we had in our vehicle or any triage questions were asked like in times past. She said that they would call when they were ready for our dog. We began an unnecessary endless wait. Several dogs went in and out, and many cars pulled up and were brought bags containing their pets ashes, and we sat and sat in the heat. My husband joined us and realized we had been waiting for over an hour and time is of the essence when it comes to the throw up thing, as he had brought her once before for the same reason. He called to complain. He got Ashley who claims to not have a supervisor. She argued and argued with him. She made up an elaborate story claiming I had told her that our dog had been “vomiting” and that when were at home there were “piles and piles” of vomit. She gave him a story that she had triaged our pet and that she was not important enough to come in. Another huge lie, so bad that my son who never gets angry yelled at Her because he had seen and heard EVERYTHING that did and DID NOT happen and here she was constructing lie after lie. She also claimed that she has no supervisor, states they are under new ownership of Pet Vet, her only contact is with a Tanya of whom she does not know the last name of, and claimed there was no phone number to contact this East Coast company. Eventually our dog was taken in and given the shot we were there for. She threw up a tiny bit of towel - not nearly the amount missing out of the towel eaten. We complained again. The veterinarian with the last name Rivera was put on the phone. He immediately attempted to upsell my husband an overnight stay and additional treatment of course for quite a bit of additional money. In reading other recent reviews I realized that this was a constructed strategy to make my dog more ill to Sell us additional expensive unnecessary services. We are reporting this hospital to additional regulating agencies, as this appears to be a common experience of people who now patronize this facility, And when they cannot pay they simply are forced put their dogs down. This is not right. I implore anyone and everyone not to patronize this place, as it is not the same as it once was, and they only care about money not your pets. For me, the tiny bit of towel costed me $100 more then when my husband had taken her a while back. I am lucky because fortunately their strategy did not work this time, and I can see that they would gladly strategize to put me in a position to pay thousands of dollars or to have to put my dog to sleep if I couldn’t afford it. So aweful, so unhuman.
    - Wendy R.
  • A
    Dr. Cho has been caring for our pets since 1993. he is caring man and always hits the mark helping our pets get well. On this particular visit, our dog had runny eyes, cough and wheezing. Dr Cho gave a shot, antibiotics and drops. Our dog was doing so much better in 24 hours. His staff is amazing too.
    - Julie R.
  • F
    My best friend Jasper (10 y/o whippet mix) suffered from terrible separation anxiety and so while moving apartments I left him under the care of Irvine pet complex. Because there are no cameras in the facility I’ll never know how my healthy 10 year old dog became paraplegic and died within 24 hours of staying there. Worse IPC won’t send out any form of letter telling their clients so that they can be aware of what can happen, IPC also hasn’t made any changes to their boarding protocol.
    - Rebecca G.
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Veterinarians in Northridge

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