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Locksmith reviews in North Richmond

  • A
    Took multiple phone calls to get to someone to provide a quote.  Then told me it would cost me $80 trip fee to get a quote b/c I'm outside their service area.  The trip fee is reasonable, but given that they ultimately gave a free quote when I sent them pictures of the job, it would have been nice had they offered that option rather than me coming up with it.  Their quote for the labor was competitive, but their quote for the parts was ~50% higher than what I could get the lockbox & lock for online.  So I confirmed the parts I'd need to match the master key system I currently have, signed the contract with them, and then waited for the parts to come in.
    Parts arrived from them, and for me, faster than expected, and they scheduled me in.  However, there was some miscommunication internally on the job, and when they showed up, they had only allotted enough people / time for one gate.  They came back a week later to complete the job for the second gate.
    It turns out the lock that I ordered, even after confirming with them that I had ordered exactly the right part, will not match the master key system - they offered to wait for me to get the right part & come back another time, but needed to get the lock on ASAP given its a high crime area.  So I have a key on a second system, making it more difficult to track keys.
    When they committed to a date for the work, they were on time.  The actual workmanship is of excellent quality, the most important thing in my mind.  Communication with the individual doing the work, was fine.  Their price was competitive for the labor-only part, but:
    - B on price: for a >50% markup on easily sourced parts ($700 vs. $1150); happy to pay a small premium (~10%) for the convenience of single sourcing the parts, but not that much.
    - C on responsiveness / communication: for requiring me to make multiple calls at the beginning to get a quote, and for not suggesting the sending-the-picture-to-get-a-free-quote themselves, and for miscommunicating internally on the manpower required for the job, and for miscommunication on the part needed to match the master lock system.
    - David W.
  • A
    Quick Key Locksmith
    The repairman came on time, performed the service requested and I was pleased with the service.
    - Kimberly A.
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Locksmiths in North Richmond

Companies below are listed in alphabetical order.

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