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Satellite Tv reviews in North Hollywood

Real People ~ Real Reviews ~ Real Results

  • Several years ago, I gave AVS Logic an A plus review. Jonathan set up my home theater system and did a great job. I'm not good with high tech stuff and he returned a couple of times to reconnect and explain things -- I'd expect no less when I invest a lot of money with a company. That said, more recently, I had a very minor issue with a cooling fan that started making a lot of noise. I also wanted to replace a broken universal remote. I contacted Jonathan in MAY. It is now late AUGUST and after repeatedly saying he'd schedule me in and not following through, I've had enough. Jonathan uses the excuse that he is busy, and I get it, he's busy with the big paying gigs, like the one he had with me originally. I understand that what I need done now is a small job so it won't generate a lot of money, but it's also a quick job and I thought that it would be best executed by the person who built my system. Alas, good customer service just doesn't seem to be a part of AVS Logics philosophy.
    - Margaret D.
  • In January of 2013, Technospeak installed a cable to hard-wire the Sling unit for our DishTV so that we?d get better reception on our mobile devices. It worked great for a while, and then it failed. A few times over the past week (Feb. 2014), my wife and I tried to view recordings form our DVR via our iPads, and got an unwatchable image, then a notice saying our bandwidth was too low. I called Technospeak yesterday and spoke first with Mark, then with Steve, to schedule someone to come out today (Feb. 14) to diagnose the problem and restore the image quality back to what it was after the cable installation last year. An appointment was made today for 1:00PM.
    I work out of our home, and my day is filled with scheduled phone calls, meetings, and various errands around town. So if I make an appointment for 1:00, I have to block that time, and schedule everything else around it, which I?m happy to do if I know the appointment will be kept. Today was an especially busy day, but I carved out 1:00-2:30 to be available for the technicians. I had a conference call scheduled at 2:30, another meeting at 4:00 and a lot of errands.
    A little before 1:00, I got a call from Mark saying the guys were stuck at a job across town and were running late, but would be with me as soon as they could. I pushed my call and my meeting a half-hour to accommodate the late arrival. However, I received two more calls from Mark saying the guys were even further delayed. Now my schedule was falling apart. By pushing my call to 4:15, my meeting got cancelled altogether (A meeting I scheduled a month ago.) And forget the errands. The guys finally arrived at 4:00 ? a full three hours after the scheduled time.
    Then came the thing you always fear ? I went to show them the problem with the reception on the mobile devices, and everything was working fine? like when your car makes a terrible noise all week, then you finally bring it into the mechanic and it purrs like a kitten. It was a mystery to me and the two technicians, but the good news was I?d make my 4:15 conference call.
    I've always believed that when you schedule a service call, you?re obligated to pay for the call, even if the technician points out that you failed to turn on the on/off switch. In this case, the service call was a hefty $170, but because THE TECHNICIANS WERE THREE HOURS LATE, and I had to keep rescheduling my day and lost an important meeting because they didn?t hold up their end of the bargain, I thought there might be some wriggle room.
    The technician called Mark to see if I?d be entitled to a break. Mark?s response was ?no,? I?d owe the full $170. But if anything went
    wrong over the next couple of days, they?d come out again. (When I originally scheduled, I told them I?d be leaving on business the next morning, so the 2-day grace period did me little good.) I got on the phone with Steve to remind him that his guys came THREE HOURS LATE, and that I thought a compromise was in order. Meet them halfway? $85? $100? Mark talked about the traffic the techs encountered going across town and that the earlier appointment took longer than expected, etc. I said that wasn?t my problem, as my time is as valuable as theirs, and I didn?t appreciate wasting three hours, when I could have been seeing to my other obligations during that blocked time. I wasn?t refusing to pay for the call ? I simply thought an adjustment was appropriate.
    Mark kept telling me it was Steve?s decision, but when I asked to speak with Steve, he was conveniently ?on hold with tech support? and couldn?t get to the phone. Because my conference call was coming any minute, and I couldn?t reschedule it yet again, I gave up on Steve, Mark, and Techospeak altogether, gave the tech a check for the full $170, and thought I?d tell you of my experience. In the future, my home electronic and TV needs will be handled by a company that understands my time is as valuable as theirs, and there are obligations on both ends of every bargain.


    - Linda W.
  • Just wanted to update that even now, two months later, I'm finding problem with the way Gregg set up
    my equipment.  I feel so taken advantage of that he would do such a shoddy job!

    Dear Gregg,

    I just wanted to let you know in advance of the review I'm going to post on Angie's List,just how disappointed I am in your service.  I found your name on Angie's List, so I felt confident in hiring you.  When you first arrived andgave me an estimate of the job [moving a 48" Flat screen andsetting up a new 70" Flat screen TV and concealing TV wires in the walls of my bathroom fora TV that was already installed and working], you were professional and your prices ($1200) seemed reasonable.

    When you returned to do the work, your electrician/helper claimed that my walls were reinforced with concrete and therefore he wasn't able to drill into them to install the electrical outlet needed.  You half did the job then deducted two hundred dollars fromthe total job price, charging me $1000 to simply hang two TVs.   You said that to finish the work, I would have to hire a contractor/electrician to drill into my walls and that shouldn't cost more than the $200.  Well, I had my contractor come and he had no trouble cuttinginto the walls, because they were simply drywall -- NOT concrete.  I paid him $560 to finishthe job.

    I then struggled to make an appointment with you to return and connect everything as you hadpromised to do.  You kept saying that you have many demands as a single father, but as a business owner, I expect you to have more flexibility.  When you did come, you informed me that my receiver did not fit into my new TV stand -- my fault for not measuring, but surely it isn't unreasonable of me to have expected to hear this way back weeks before when you hung the TVs?  Meanwhile, you temporarily connected my TV and ensured that my bathroom TV was set up right.  Right?  Wrong. You half did the job and the bathroom TV wasn't properly connected, which I didn't discover untilI came home and tried to use it.

    So I went ahead and bought a new receiver, without, I might add, one bit of advice from you. Amazing. One of the reasons I hired an expert was to be guided in making proper choices.  I got advice and a major discount using another friend's AV contractor -- yeah, I wish I'd hired him instead of you, but hindsight...

    And so then began our dance again of getting you to come back and finish installation.  We finally settled on a day and when I emailed to ask you what specific time, you never responded.  The day before you were due, I called you and you said you were not available to come at all.  Huh??  After I insisted (andI had to since I was leaving town and had told you so), you did manage to squeeze me in. And once again, you didn't take the time to do a thorough job.  You didn't bother to connect my TV remote to my Direct TV remote,which was at the very least, how the previous system was connected. You also ignored my VCR and DID NOT connect it at all.  And now, as I try to use my Apple TV, one of the devices you did connect, I find that while the picture plays, the sound does not.  Oh, and you managed to leave again without checking the bathroom TV after you said you were sure you'd fixed it.  And guess what?  It still isn't properly connected.

    That you took my money and have made it so difficult to schedule appointments and then ultimatelydidn't do the bare minimum of what was expected is a shame.  You are a nice guy, but that doesn't make up for the fact that you don't do acceptable work.  Don't expect that I'll call and ask you to correct this.  I've learned that you won't.
    - Margaret D.
  • Called and set up an appointment when we moved into our new house. GT showed up and worked for the better part of two days setting up virtually everything we needed for the new house, from an audio-video standpoint. They installed the DirectTV dish on a second-story roof, mounted two flat-screen TVs, sold us a receiver that would work for our 3-zone home stereo system, and set up the receiver for the Roku and DirecTV box. They later returned to trouble shoot the system, and subsequently also set up our home wireless network. Installing the dish in particular was no easy feat, as we wanted the wire to run inconspicuously from the roof down to a narrow crawl space underneath the house, and then back up through a trap door located on the main floor. Lots of squeezing through confined, dirty spaces to avoid something that mattered a lot to us -- unsightly cords running along the side of the house. They did it all perfectly and without complaint. Very polite, very professional, very competent. They are a little expensive but worth every penny if you want a quality job.
    - Vivian C.
  • The remotes got fixed and he said I need a different receiver with two outputs before we can get the speakers in the backyard. I have to touch base with him today.
    - kelly g.
  • .
    - paul g.
  • not well
    - Gary W.
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