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Home Security System reviews in North Highlands

  • A
    West Coast Alarm & Sound
    Chris was a referral from a family member and was just as described. He was prompt, clean and polite. He listened to my concerns and designed a system custom tailored to fit my needs. When the work was completed, everything looked and performed great. He left the jobsite as clean as he found it.
    - Glendoris M.
  • F
    I recently had the windows in my house replaced, and as such, needed to upgrade my security system because the wires were cut from my previous system during the windows installation. I had existing service through ADT, but decided to get estimates from a few extra security specialists to make an informed decision about whether I should continue service with ADT or if I should switch. I settled on Bay Alarm as a local provider.
    I found the security representative to be extremely rude and condescending. I had originally set-up an appointment for 6:30 PM because that was the best time for both me and my husband to meet with him. Within five minutes of setting up the appointment with customer service, Mark, the estimator, called me to ask for an earlier appointment. I settled on an earlier time, but found it very rude for him to ask for a different time, probably so he could end his day early on Friday.
    When I met with him on Friday, he refused to listen to anything I had to say. I told him REPEATEDLY that I had zero interest in a motion sensor because I have an 80-pound pitbull mix and had concerns that the dog would set off any sort of motion sensor. His response to me was "is the dog ever in the house when you're not home?" Of course - that's why I have concerns about the motion sensor. He kept trying to push me into using motion sensors and never once bothered to explain how his company's sensor would be pet friendly and would not cause problems. At the end of the visit, he then said that most people want motion sensors to save money. That's fine, but I never told him that I was cheap or poor, but rather, that I wanted a particular system to best suit my needs. One that does not include motion sensors.
    He also spent the majority of the time insulating ADT, claiming that they send over technicians that have never gone through any sort of background check. I personally find it completely unprofessional when someone bashes their competitors while trying to make a sale. If your products cannot speak for themselves, which I assume is the case if you can only make a sale by criticizing everyone else, then why should I use your company?
    I also had to explain to him on more than one occasion why the sensors in the house no longer worked - it seemed like I had to go over things again with him in every room. Rather than listening to me, he said that the reason my system is currently not operational is because ADT is not compatible with my phone system. When I explained that both ATT and ADT tested the system and found no problems, he then insulted my intelligence and told me that I need to eduate myself about how alarm systems work. He then wrote down a website on the quotation he gave me, told me that they're gospel, and that I need to study the system.
    I will not do business with a company that hires representatives that are so rude, condescending, and unprofessional.
    - Gwen P.
  • A
    Capitol City Security

    Within a few hours he was at the house to verify the source of the problem.
    He was very patient with me while he explained the procedure I would need to follow if the situation came up again.

    I have been a client of Mr. Brill���s alarm service company since the year 2005. Over the course of the years I have found Mr. Brill to be an
    honest businessman, punctual, proficient in the skills and knowledge pertinent to his field and respectful of my property.
    - MARCIA F.
  • A
    Protection 1 Sacramento
    We would like one of the components for the alarm system adjusted a little better to fit our family better. I am happy so far with their professionalism and they did come out to our house on time. They are planning to come back to adjust the system for us.
    - KARIN G.
  • A
    SimpliSafe Home Security
    excellent deal, very easy to set up, way better than a traditional system
    - Dino H.
  • A
    Capitol City Security
    - MARCIA F.
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Home Security Companies in North Highlands

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