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Plumber reviews in Newville

  • F
    Gallagher's Plumbing, Heating & Air Conditioning
    Just wanted to let everyone know my experiences with Gallaghers. A couple of years ago we bought a full house water filter system. It took 3 appointments to get it installed. For one reason or another the times changed. Then a year later we get a letter stating that a permit was not finalized. We did not know a permit was required. Then after 2 years we get a call stating that it is time to do a service on the filter again wee were not told. We made the appointment it took 3 times before they showed up. This year we were proactive and called to make an appointment. The day before we were called and said the service man was not available so we rescheduled. The date was for today. They were supposed to be here between 3 and 5. At 4:30 we got a call that he was running late that it would about 20 minutes. At 6:00 still no word so we called. The guy on the phone said that the repair was leaving Chico at this time. We wait. At 7 we got a call that the repairman was just now leaving Chico. This o Is almost an hour after the first guy told us. At this time we are furious. They offered to cut the price down. Which I guess it good. But the repairman did not show up here until 7:00. This is totally unacceptable. I do not recommend this company at all. And I will be telling everyone I know about the liars the people on the phone are. The repairman are always very nice. Again if I had a choice I would never deal with them again. But unfortunately they are the only company around that deals with our system. Feel free to share
    - Rhonda G.
  • A
    Earl's Performance Plumbing
    We called the company and they sent a technician in less than 2 hours. Upon receiving the free quote we agreed to the repair and they fixed the 3/4" copper pipe by our main shut-off valve. The repairs were quick and they were able to remove a outdated regulator valve. While they were there we asked for a quote to install a sand trap filter going into the well. The price was acceptable to us and they came back two days later with all the parts and updated that. We are very pleased with their service.
    - Marilyn L.
  • B
    Earl's Performance Plumbing
    They did a good job unclogging the drain. But two weeks later we had another clog in the same drain. They came out for free, and unclogged a second time. Two weeks later, another clog. They came out again (Also at NO COST) and unclogged it. They also went under the house and checked for a reason why it continued to clog. He didnt have any answer for the re-occurring issue, but the fact that they came out 2 additional times for free sealed the deal for me. 
    - Nathan D.
  • D
    Gallaghers Plumbing, Heating & Air Inc.
    The tech would not give us a price and would only set an appointment to talk with the salesman if my wife and i were there for it. We asked them to leave and called another company. They fixed the issue for a few hundred dollars and its working great. I had a friend call them out for a watersoftener and they lied to him. Charged him over $3500.00 and told him it did things it did not. The features they told him about were only available from Culligan. The salesman told him it was not in the brochure because it was new, the manufacture told him the system did not have that feature and had been out for years.
    - Scott S.
  • C
    Gallaghers Plumbing, Heating & Air Inc.
    Keith came over for an estimate the previous Friday, took one look at our old tank water heater, and let us know what a liability it was.  We were then persuaded to go with a tankless water heater -- I have to say that I wasn't hot on the idea initially due to cost recovery being nearly impossible on them due to high installation costs having to rejigger the plumbing, add electrical, and update the venting.  However, we had decades of code violations which would have added up to a monstrous cost (especially for the vent) to replace with a normal water heater.  The NPE-240A that we were persuaded to purchase uses PVC venting, which is routable through older metal vents -- thus is a cost reduction over installation of new, up-to-code metal venting.
    Note that Gallagher will have a promotional first-visit price.  If you don't sign the dotted line to purchase a major service from them on that first visit, the price may increase by several hundred dollars on the next visit.  That is a little bit of a pressure tactic and we would have done a bit more homework had we known of it.  However, in this case, we had a potentially disastrous situation on our hands with that 23 year old water heater and didn't much feel like tempting fate by checking with other contractors for their costs and quality of service.
     After Keith left, I began to do some additional research.  I came to find that flush valves are a huge convenience with tankless water heater.  They allow you to easily isolate the house plumbing from the tankless water heater, connect two hoses to the heater and a pump, and circulate a lime scale dissolving solution (such as house-hold vinegar) to remove the scale from the heater exchanger.  I was worried that the install wouldn't come with these flush valves.  I called Gallagher at 9am on a Saturday morning and asked if they would be installing flush valves.  The initial answer from the on-call plumber was no.  Fortunately, Keith provided his personal/work cell phone.  I called to verify the no answer.  He assured me that the flush valves would be installed (and yes, they were -- and high quality valves too; single ball-valve, cast in Italy!).  Thanks, Keith, for taking my call on your off day.  That saved everyone a lot of grief :-)  So my nerves were soothed and I waited patiently for Monday to get that old, possibly leaking, tank water heater out of my house.
     On Monday, two technicians came out on time (Travis and Chad).  I don't recall which one was the experienced plumber, but one of them was definitely new and needed the experience (we all start from somewhere).  Both set out to do their work and were fairly efficient.
    Only one mistake of note was caught.  The lesser experienced technician did accidentally cut a hole through my gas furnace vent cap, believing it to be the water heater vent cap.  The mistake was caught, and some sheet metal was cut and the cap was repaired with some mastic and water repellant stuff.  I don't know if that's code but I suppose I'll find out when the code inspector visits to close the permit... certainly the last thing I need is CO entering the house because the cap was reinstall or repaired incorrectly.
    The copper pipes were completely reconfigured, and even shortened (which is always good for water pressure and heat retention).  The PVC outlet vent was installed through the old vent and spray painted black.  It can hardly be seen from the highway.  The experienced plumber ensured that the system worked well at full firing.  He didn't have a Manometer that worked with the unit, so we didn't get our gas pressure tested.  He said that the inspector should be able to do that; should I have made him come back to test the pressure?  Well, it seems to work with the gas stove going, but I haven't had a chance or a cool day to test the furnace plus the water heater and the oven.  Backing up a bit, they did install an outlet into the water heater closet, tying into the bathroom electrical on the other side.
    The final result looked nice; the valves were mostly positioned in an accessible way.  The hot water flush valve is a little hard to access with the gas trap in front of it.  But everything got insulated, and a bit of PEX tubing was installed for the condensation line.  That was also insulated, so UV degrading the PEX shouldn't be a problem?   The heater was installed in an exterior water heating closet with a vented outside door.  The condensation line was linked up with the A/C condensation line.  The A/C condensation seems to still make it out.  Bonus that the PVC was extended off my patio, but the condensation does now exit just behind the A/C unit. I've read that the Navien produces somewhat acidic condensation so I'm only slightly concerned that large amounts of condensation could cumulatively affect the A/C metal footings.  We'll see what the inspector says (I'll update this review after that is completed).
    Overall, the experience was nice, and we were not bothered too much with the Gallagher membership plan like last time.  The techs were personable and willing to explain what they were doing.  They even let me see what a bad idea it is to have galvanized piping interact with copper piping.  Yuck!  It is nice to get rid of all those corroded galvanized stub outs between the old tank water heater and the main service to the house.  They didn't mind that I was looking over their shoulders the entire time; personally, I hate when others do that to me, so good on them.  The experienced plumber graciously repaired some of the busted out dry wall with some of my left over dry wall, which was great, and helped complete one of my DIY items.  Only other thing that comes to mind is, ensure that the techs clean the cold water inlet filter after testing the tankless water heater.  I had to do that myself (per the install instructions that came with the unit) and it had some debris from the performed work.  The tech did explain how to clean that out as it is regular maintenance for tankless water heaters.  He also let us know that there is an inlet air filter that is easily cleaned.
    Good experience overall; a few minor (?) issues cropped up.  I'll update this review when the inspector checks on the work.   The heater works great, even without a recirculation line.  I'm much happier to be serviced by a tankless water heater!

    ** Update post-Inspections **

    After waiting a few weeks, and inquiring Gallaghers about the permit, and then receiving it shortly after that inquiry, we had the City inspector over.  He found that the tankless water heater did not have a properly sized gas input.  He caught the fact that the gas line reduced down to 1/2" somewhere after the house furnace.  For some reason the old water heater and adjacent stove had 3/4" pipe connected to that 1/2" pipe.  The installers did not notice this as a potential problem.  The inspector was concerned that if the house furnace were going, there wouldn't be much left over for the house tankless water heater.  Thus he wrote up the install as needing 3/4" pipe all the way to the water heater.  He also detected a hint of natural gas smell in the water heater closet.  We pointed out that the house furnace roof jack had been damaged and repaired.  The inspector took a look and wasn't so sure that the mastic would hold up to the vent's output heat.  So the jack/bonnet would have to be replaced.

    It took one night to get a plumber out to fix the gas leak.  It took 3.5 weeks to get plumbers out here to fix the inspector's red tag items for upsizing the gas line and replacing the vent bonnet.  We had called Gallaghers many times during those weeks and were told they would get the installers in touch with us to schedule repairs.  That didn't happen; the installers never got in touch.  Eventually one of the customer service reps realized that we had called so many times with no callback from the installer that she got permission from the manager and personally scheduled the installers to come out.  The installers never came out; the word is the installer quit the day he was to come out.  Instead a plumber was dispatched to take a look.  He sized up the problems and decided on a plan of attack.  Unfortunately he was ill-equipped to fix the red tag issues.  He needed a pipe threader and a few other tools.  So the next week Gallagher came out with two actual plumbers, not a subcontracted installer, and fixed all the red tag issues to satisfaction.  They were prompt that day, courteous, and listened to any concerns I had about the work being done.  It took a little more than half a day to make the repairs since there was some tricky attic work.

    So the inspector passed the install after weeks of delays and failed call-backs, and appropriate repairs by actual, solid Gallagher employees.

    In conclusion, it is hard to want to employ Gallagher again for any future major work, especially if they involve subcontracted installers.  We did not have a good overall experience with our installer.  The actual Gallagher employees seem to care more about their quality of work rather than quantity -- kudos to them.  I fear, however, that might not be enough for us to be return customers as the total experience just wasn't good enough for such a large investment.  I do have concerns that not everyone at Gallagher understands how the Navien tankless water heaters work.  After the red-tag repairs, I had to clean out the inlet air filter -- a fair amount of loose attic insulation dropped down through the PVC inlet into the filter thus likely impairing the unit's efficiency.

    And no, I don't want to join the Club.

    ** Update ~ 1 year Out **
    The tankless water heater hasn't had any problems.  It just had its annual flush.  The valves that Gallagher installed are awesome.  The flush valves are probably the highest quality part aside from the heater Gallagher installed!
    - Ryan M.
  • A
    Silva's Water Works
    He comes fast and it's fixed. He is very knowledgeable and doesn’t convince us to do extra things beyond what we need. He is not expensive, and he doesn’t charge us an exorbitant fee because it's the weekend or anything. He just came out and fixed it.
    - Victoria W.
  • A
    Able Home Services Inc
    My water heater would not work.  Able Plumbing came out within two hours (another company said it might be able to come in 24 hours because we live in the country).  The service technician, Michael, replaced the thermal couple and my water heater was fixed! Also, I might add, the woman I spoke to on the phone was very polite!  From start to finish, I had a wonderful experience with Able Plumbing.  They were prompt, courteous, and reasonably priced.
    - Gloria G.
  • A
    Fletcher's Plumbing & Contracting Inc
    First I called the them and they took down my information to pass to one of the water treatment people. Within about an hour I was contacted and an appointment set to come out to my home. When they arrived the tech put covers on his boots to make sure not to track dirt into my home. He sat down with me and asked why I was concerned about my water and what my main problems were. He also explained the steps that would be done to find an answer to why I was having this problem. He went through and checked the backs of my toilets to see what had collected there, never thought to look in there myself. Then he brought in test kits that looked like a small labratory and tested my water. After the testing he went over what was found and what it all meant to me. He then went over options for treating my water and why each option was different and what it would do. I ended up choosing the top due to warranty and flow for my home.

    When installation day came the tech that came out took the time to put down tarps to make sure that my floor stayed clean.He went over were the systems would be installed and what to expect. It took him most of the day to install it and then he went over how to take care of it. Really nice young man who I would ask for again if I needed other work.

    After about a week the treatment tech called me to find out how the system was working and if I wanted to have the water tested again. I noticed such a huge change in the water that I knew it was working.


    - Scott S.
  • A
    Earl's Performance Plumbing
    They had a hard time due to the nature of the house. It is a 1980's home with a plenum that they had to crawl through. They used a flex line, which they had a hard time to get to seal.
    - Caren G.
  • A
    Earl's Performance Plumbing
    Went very well he was professional and did an excellent job, I would recommend him to anybody.
    - lorraine l.
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