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House Cleaning reviews in Newport Coast

  • F
    Yari's Maids
    I have used another company before, but I thought I would get a quote to see what another company would do. She was trying to quote me for $625 for 2 people, 3 hours to do a "deep clean". I tried explaining that I had just recently had the house deep cleaned, but she insisted that they have to do a deep clean on their first visit, and the next visit would be $245 if they came every 2 weeks, or $365 for once a month. This is much more than the other company that I have already used, and I told her that I would not use her. I don't understand why she insisted on coming to my house and wasting my time if they have set prices that aren't negotiable.
    - Nan M.
  • A
    Organic Residential Co.
    This company is by far the most incredible cleaning service I have ever experienced. From their timely arrival, to their professional set up - the whole experience was amazing.

    The cleaning team listened to all the requests that I had expressed, and finished all of the tasks. They cleaned the baseboards, which have never been cleaned and organized my entire pantry. Three loads of laundry later, and I was still very impressed. It was a super "spring cleaning". I feel so very comfortable in my home now. They are my recurring service.
    - Bruce C.
  • C
    Lucy's Housecleaning
    We were satisfied with them.  I think it was just difficult to get a hold of them to try and pinpoint an exact date.  So they were just a little, not as responsive as some of our other vendors I worked with.  That was the only issue. 
    - cher b.
  • A
    OC Premiere Housecleaning & Concierge
    It went well.�� Scheduling was easy.�� I liked that they were very thorough and personable.�� They were good, pleasant, and did the job well.�� They mistakenly sent a second crew out the next day which was odd, but it didn���t cause a problem for me.�� The second crew was surprised that the fist crew had already been there.
    - Karen K.
  • B
    Euro Eco House Cleaning
    Petra, the owner, was very professional and responsive.  Communication was very good between us.  The team she sent out were also professional.  Unfortunately, their work was below my expectations. Specific things I had asked to be done, were not done.  Things were just given a quick once over. On one day they couple (a male and female) refused to clean another area of the home while I completed dressing. They insisted on staying with their system, which meant being in the bathroom with me as I dressed for the day.  I have a 4200 sq. ft. home, they could have found something else to do in another area, there was no excuse for their needing to be in the bathroom with me. Petra sent a single person out, on very short notice, to do a few things.  That too was below standard. She did not clean the master bath sink, neglected many things I asked for, and feft before the scheduled (and paid for) time. 
    - Ella H.
  • A
    Jackelyns Maids Services- Carpet & Window Cleaning
    Exceptional quality and service - would use them again - highly recommended. I'm very picky and did a lot of research and calling - Louis from Jackelyn's Maids was first to respond. Came over for on-site estimate - all pricing was in writing and fully explained. I wasn't able to give them much notice - initially selected just the carpet and window service - added the full-house clean option the day before. Louis showed up with an entire crew and did an amazing job - got stains out of the carpet that had been there through several cleanings. House was immaculate - didn't have to ask them to redo anything! I initially thought the price was too high - after seeing how hard they worked and their attention to detail - it was worth every penny. House looked far better than it did the day we moved in. Landlord was extremely impressed. Recommending them to all my friends & neighbors (they do regular monthly services as well).
    - Deborah V.
  • F
    Mother Earth Maids California
    I chose this service because it had an "A" rating on Angie's List and I wanted a service that was environmentally safe for me and my pets.  The Owner sounded professional and helpful but the maid service was horrific.   My dog walker called me at work to advise me that the maids were on their cell phones the entire time she was at the house to take care of my pets.  Maids had cell phone in one hand and half hearted dusting / cleaning occuring.  Maids were more interested in their phone calls.   I took note and said we would wait to see if things improved.    My dog walker called me later and said that she was setting out towels in the bathroom and was missing some towels.  Dog walker asked the maids if they had seen the towels.  Maids replied "no" they hadn't seen any towels.  Dog walker checked the maid's rag bucket and my expensive towels were in their rag bucket and were totally ruined.  The maids not only used my towels to clean floor boards - they lied to my dog walker.  My dog walker set the towels aside for me and took photos of the towels.   I then rec'd a call from one of the maids telling me they couldn't get all the cleaning done in 4 hours (2 maids!)  I have a townhome - my home is of moderate size.  The maid wanted permission to work 2 hrs of overtime.    My dog walker was at the house and so I talked to her.  My dog walker said the maids continued to talk on the phone during her second visit to the house and my dog walker could not see much that was done by the maids.  I asked the maids to leave.   I called the owner and advised her of what occured.  Owner said she would look into this and would get back to me regarding charges.  Charges?!   Owner sent email stating she'd never had anyone else complain but she would not charge me for this visit.    I've Managed a customer service dept for 18 years.  The last comment an unhappy customer wants to hear is about any other customer experiences.   An unhappy customer wants to hear an apology and negotiate a solution.   I had photos and a witness to this horrid experience and the best the owner could do was tell me no one else complained - thankfully I wasn't asked to pay for a non-existent cleaning.   I suspect most people who have a cleaning service are working and don't know what is going on.   I had a witness and photos.  What is most disturbing about this experience is that the maids lied to my dog sitter, lied to me and surely lied to the Owner.    I need to be able to trust people who are entering my home while I'm away.    I've complained to the BBB
    - pam l.
  • F
    OC Premiere Housecleaning & Concierge
    The lady who I tried making an appointment was rude and tried to talk over me. I told her we had new wood floors and we would do those ourselves and she told me they would have to do them if they did the kitchen. She told me in the time allotted they wouldn't have time to dust and��I told her another cleaning company did in the same amount of time. She told me to email her some dates and times and I asked for her email address and at first she didn't want to give it to me because I could look it up on the coupon. She was extremely rude and I don't want her or anyone from the company in my house.
    - Lynne S.
  • A
    Laura's Housecleaning
    I initially hired Laura to do a deep clean of my house when we first purchased it. The place was really dusty after some minor renovation work. Laura came at 8pm with her daughter ( her translator) to give me a quote. Her price was very reasonable and since she came so highly recommended on Angie's List, I decided to give her a try. Laura and her team of 4 helpers came and worked non- stop for 5 hours! I was very impressed by how well she took instructions and the great care she took with my things. After that first experience, I decided to hire her to clean my house every alternate week. She comes with one helper, usually the same one, and they would clean my house for 3 hours. I usually walk through the rooms after they are done to make sure that they have done a good job. Very seldom, I would come across something that needs to be cleaned again or done better. Once I point it out to Laura, she would immediately rectify it and would take care to clean that spot more carefully the next time. A+ for her attitude and A+ for her work ethic!
    - Hsiao-Ting T.
  • B
    Mega Maids
    They cleaned the entire house, including the floors, mirrors, ceiling fans and the woodwork. I thought that their price was very fair, but they came about 45 minutes late to do the work. Two girls came to do the work. One of them spoke good English, but the other did not. The quality of work was very good. I may try somebody else one time just to compare, but they are good and I may definitely use their services again.
    - jenae a.
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Home Cleaning Services in Newport Coast

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