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Window Replacement reviews in Newport Beach

  • C
    Los Angeles Glass Co
    In the beginning, the company responded promptly to my initial phone call requesting a quote to replace all windows in my home. Unfortunately, I then received contradictory requests from the company. First, the receptionist told me that they could provide a quote if I would send photos and dimensions of all windows. This surprised me since I expected them to need to inspect the job before quoting. But as requested, I provided photos and dimensions that same day. Then I received an email from a company VP stating that they were excited about the job but that he had many questions and would need to inspect. I agreed since that was my initial expectation. So we scheduled an onsite inspection. (It should be noted that, during the next few weeks, I tried to contact that VP on several occasions but could never get a return call or email). After the inspection, I was told that the quote would be completed within a few days. This is where the process deteriorated. From the beginning, I asked that the quote be prepared listing each window with corresponding price and specs to ensure that all windows being quoted were consistent with my request to replace all windows. When the quote was finally provided (late), it was presented as a lump sum with no cost itemization by window and the total cost was much higher than an initial indication by the person who inspected my home. When I discussed the quote with one of the office personnel, she was unable to answer basic questions about the apparent double counting of labor cost and she promised to email a revised quote to me within 1 day. After waiting nearly 2 weeks for that revised quote, which I never received, I called the company asking to speak with the VP who had initially emailed me. But I was told that he was unavailable and that I would receive a call back, soon. That never happened. Unfortunately, the positive impression that I had from my initial contact with LA Glass eroded over the nearly month-long process which included contradictory requests, inability to honor company commitments for feedback, high cost estimate, and inability to communicate with the VP whose initial email indicated his excitement about the job.
    - Richard M.
  • A
    Enviro Tech Constructors
    Great! Came in substantially lower than the other two bids and it���s the same quality and a life time warranty. Installation was quick and they left my place cleaner than they found it. So refreshing to work with a company that is honest and reliable.
    - Bon T.
  • A
    Horizon Construction & Remodeling Inc
    Horizon Construction was such a lucky find for me! I inherited a house from my parents on Balboa Island that was built in 1933. As my parents aged there was a lot of deferred maintenance that needed to be addressed. I had several contractors come and give me estimates and ���advice���, but no one took the time like Mike of Horizon Construction did to really find out what I wanted to do and give me realistic quotes.. He was able to preserve the charm and character that the house had, while making it safe and clean with modern amenities. It was a long (8 months+) project, but in that time the quality and care was always there, and my wishes were foremost. I am happy to give the folks at Horizon Construction ���Two Thumbs Up��� and would urge anyone wanting a remodel to contact them. Sincerely, Suzanne S.
    - Suzanne S.
  • A
    Horizon Construction & Remodeling Inc
    Horizon Construction did a beautiful job on our remodel. Our our family and friends are raving about the difference between before and after. There so many nice touches that Mark incorporated in the remodel such as the backsplash in the kitchen and including different stone. The crew were professional, diligent, hard working and cleaned up after themselves every day. Mark was flexible and willing to work on any issue without any complaint. He is a perfectionist which means he demands high quality from his crew. He was present during all stages of construction and willing to address any concerns promptly. I highly recommend him and his team.
    - Rosemary E.
  • A
    CSM Window & Door
    It went well.  From the beginning with Sean helping us decide on the right door to Roberto doing the install, everything was up front and all our questions were answered.  We love our new door.
    I would use them again.
    - Nadine T.
  • F
    Pedrino Home Remodeling
    They used my credit card to charge other stuff on my card. it took me many calls to get the money back and sent a lein and then took me a month to send the lean release.

    UPDATE: 05/14/2015 - I now have a leak in my roof and have water in my house and all over my stairs which are carpeted.  I live in a custom home and need for them to come and fix this issue.  I called them and they stated that they didn't know what to do because it was still raining.  This is what the subcontractor told  me.  I have tried to contact Pedrino, and left a message for the sales man and to the home office person, but so far no one has contacted me back.  I am very upset and am very dissatisfied with the service I am getting and lack there of.  
    update 07/18/2015
    With just a small amount of rain my roof is leaking badly. Called the salesman he texted me to call terri the owner who is not responding. Called up Jose, who did the job and thence to fix the leak, admitted it was his fault and said we would never have any more problems since he was sure the leak would not leak again. yet the house is leaking from exactly the same place but much worse than the last time,. Horrible response. would probably have to take legal action..
    nee your help at angie's list.
    Used my charge card to charge personal stuff, i was able to see it on my credit card.
    This is a dishonest company
    - satinder s.
  • A
    Above It All Roofing, Inc
    Jay did a huge skylight for us 4 years ago. A few tiles slipped and theres a leak near the skylight. He came out to look. Made an appointment for a few days later. He and his worked arrived at exactly the appointed time. Done all the fixes. And no charge. Amazing. The goodwill jay build for this company is out of this solar system. I'll definitely use them for reroof in the near future. Thanks Jay.
    - Chin L.
  • A
    A Better Outlook Window Cleaning
    Travis did an exceptional job. Very friendly and polite. He showed up right on time. He took his time to do the job thoroughly. Our windows were quite dirty and when he was done they looked sparkling clean. Best job ever too on our screens. The final cost was lower than the estimator that I had used on his website.
    - Gary G.
  • A
    The work was performed on schedule and done in a very professional manner. After the installation, the locking mechanism on one of the French doors was sticking a bit and the company sent out someone promptly to make the required adjustment. The double pane windows substantially reduced outside noise and keep the dust out much better than the original, cheap single pane windows that were originally installed by the developer.
    - Arthur N.
  • C
    Pacific Shores Windows & Doors

    The ordering and install were great and timely but the screen was not made or delivered at the time of install. Full price was still demanded.

    It has now been over a week from the install, a full month from the initial order, and after several calls to the company (they explained they have not called back as promised as they were "slammed") the only answer I can get is the screen is still not made but someone will call at the end of this week and set an install date.

    - W D G.
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Window Replacement Installers in Newport Beach

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