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Landscaping reviews in Napa

Real People ~ Real Reviews ~ Real Results

  • To say this has been a bad experience is quite an understatement.  Scott Inman, the owner, has grossly failed to deliver per our contract.  
    1) He committed to a 7 day time frame to complete our project (a simple residential landscaping job on a 1/4 acre flat lot in the city of Napa).  Four weeks have now elapsed and significant amount of work  (at least 1/2) remains incomplete including the entire backyard.  His "excuse"  is that he has been "surprised" by large roots in our yard despite the fact that we live in a mature part of Napa in the center of the city and there are quite obviously two large mature trees in our front yard and three large mature trees in our backyard.  And large trees in all the surrounding neighbor's yards.
    2) He purported to have a professional landscaping service yet has required constant supervision of his 'team' - that changes daily based on who is available to work at the halfway house (he pays them half of what the day laborers at Home Depot earn) and the work product reflects it.  (This info was provided by the workers themselves who are actually pretty good guys but they lack the knowledge and experience needed and unfortunately I had to be the one to supervise as their boss was rarely around and even when he was present, was a pathetic supervisor and manager.
    3) Despite him boasting about his communications being one of his strong points, he doesn't answer phone calls or texts and frankly ignores us or lies through his teeth.  He remains vague and without significant prodding noncommittal in order to avoid being held accountable.
    4) He has repeatedly performed work in an incorrect timeline which has resulted in an inferior work product and a much longer time frame
        a) he instructed his workers to drill plant holes before leveling the area and clearing it of debris 
       b)  he had his guys dig trenches to place the landscaping boards to form beds before tilling the soil and making the ground even resulting in a variety of problems, time consuming double tasks etc.  The boards are now installed unevenly and are sunk into the ground therefore they will not properly serve the purpose they were designed for.  
       c) the back yard beds have not been leveled yet he instructed his workers to drill the plant holes.  Therefore the holes are not in correct locations.  
       d) even in the front yard where he planted the plants there are old roots left sticking out from the ground
    5)  His workers installed the drip system in the front yard today.  But he never got out of his vehicle to test the system which was purported to be complete.  The moment my husband came home and turned on the system, he immediately discovered pipes bursting, and quite a number of plants had not had an emitter installed yet.
    6)  There is still one portion of the irrigation system not installed in the back yard.
    7)  My husband and I had to manually carry plants to the location for hole digging and we also had to assist in shoveling dirt and planting the plants in the front yard, supervising his untrained workers because he was absent teaching them how to remove a plant from its pot, how deep the plant should be in the hole, how to pack the soil around the plants, etc.
    8) The plants were delivered per his instruction 3 weeks ago so we have had to hand water them daily to keep them alive.

    Shall I continue?  I believe this man is not only incompetent but frankly dishonest as well.  He appears to be utilizing the deposits of one job to obtain and initiate a new job.  My advice!  Run to a more professional group even if you must pay a few dollars more (Not that he is inexpensive mind you).  I quite frankly consider this to be theft as he was paid a hefty deposit for (labor and all materials) that is still quite far from having been earned.
    - jane d.
  • I'm not one to usually write a review, unless it is exceptionally good service. This work, however, was so badly executed that I could not let it pass.  I am sorry to report that there are people who behave like this in the business world.  Not only was this company very unprofessional, but they did not perform the task in a timely manner, and they accepted money for work that was not completed, with no reimbursement given. 
    The first week of February 2014, my mother and I asked Custom Landscaping to prune the very large and overgrown fig tree in our back yard.  We asked that they cut off every branch or limb that was 4 inches or less in diameter. We explained that not only was the tree encroaching on the neighbor?s yard, but also the fruit was drawing raccoons, and we wanted to be able to either eliminate most of the figs this year, or at least be able to reach them and take them off the tree.  The office was to call and let us know when they would be out to do the work.  Over three weeks later, we still had received no phone call, but someone from the company came out on February 27-28.  They cut off a small pile of pencil-sized twigs and left the property (photo attached). They were at the house for no more than 15 minutes, and never knocked on the door to let us know they were there. We hoped they would be back to finish the job later that day, or on another day, but a week later the tree still remained as they left it.
    On March 8, 2014, I finally pruned the tree myself, cutting it back as we had requested the landscaper to do.  The following week we received a bill from the landscaper for $80 for the pruning, which my mother promptly paid, but noted on the invoice that the work had not been done as we had asked.
    On March 22, 2014, the owner of Custom Landscaping sent an email to our property owner stating that he returned to finish pruning the tree, saw that the work had been done already, and claimed that whoever had done the extensive pruning had destroyed the tree. He wanted to make it clear to the property owner that he did not do the work, and included a photo of the tree.  They
    again had not given us any notification that they were coming back to do any work, but just entered our back yard and took a photo of the tree.  (By the way, the property owner approved of the way I had pruned the tree, as it had been done that way several times in past years.  The tree is not destroyed.  It is already growing out again.)
    On March 25, 2014, we received a letter from the owner of Custom Landscaping (dated March 22, 2014) that was extremely unprofessional, childish and rude.   The letter begins, ?Thank you for alerting me to the inadequate trimming job on the fig tree by my
    employees.  We came back to try to improve our results, but found that the work had already been done by a well-trained professional.  I took a photo, which is included, because I found the workmanship so accomplished!  The tree is beautifully balanced, with plenty of low fruiting branches as you requested. This expert did indeed lower the canopy and clear the branches from the neighbor?s fence.?  It goes on to state that he is going to send the photo to Sunset Magazine to put on their cover,
    and attempt to teach his employees how to become such skilled tree trimmers.  It continues in this derogatory fashion, and is signed ?Insincerely?.  I have attached a copy of the letter in its entirety.
    The day after receiving this letter, I called Custom Landscaping.  They did not answer the phone, so I left a message letting them know that I received the letter, but, since they clearly stated in writing that they had not done the work, they had forgotten to include a reimbursement check for $80.  I did not receive any response, and to date, (April 7, 2014) I have not been reimbursed.
    - Jeannette R.
  • Spoke with their representative last week to set a time to meet for an estimate.  We agreed on a 2-hour window and that he would call when he was on his way.  
    After receiving no call near the end of the agreed upon time period I contacted the company and spoke with the receptionist.  The estimator was ?very busy working on another bid that has to be in by noon? and I was informed that he would call this afternoon to reschedule.  I had to give my contact information again, so by all the actions listed, it is apparent that our business is not very important to this company! 
    - Charles N.
  • Fernando and his crew of Ernesto, Juan, & Carlos arrived on time & ready to  work.  This work required being in every part of my yard. they did excellent work and cleaned up all the debris, including all those pesky oak leaves that make a mess.
    Fernando reviewed with me every detail of the job, so we were on complete agreement on which limb to remove , how to give the trees air & balance. He corroborated all the work in each part of my yard. His ideas on balance , health  of the trees for proper cutting were most appreciated & implemented.
     I would highly recommend him to anyone having any tree /pruning work done. I feel he is so professional but also caring, demonstrating he really wants my yard to be a showcase of health & beauty.
    I feel like our yard is ready to tolerate the drought in is current healthy state.
    There are only positives to say about this man and his company.
    - donna a.
  • We received a quote in 2010 to remove the tree of $700. We're paying $285 per year to Bartlett to save our tree. We will continue to pay this as long as prices don't change, unless the boring beetle threat stops.
    - Jason L.
  • In 2007 they came out and lifted the canopies and they thinned out the many limbs on the trees. They placed the cable on that visit. They came out most recently and they had been at my home during the day. When I got home they said some of the cable needed to be replaced and I asked them if they fixed that and they said they did not have the proper equipment. I spoke with a different arborist and he said they could have used their ropes to separate the trees and the night of that service one of the trees came down because of wind and the other tree was damaged and had to be taken down. This was all taken care of through insurance. The guy that did the work really dropped the ball on the service and it could have all been prevented. The tree damaged  two sheds and a fence. One of the sheds was my neighbors shed. The trees were 80 to 90 feet high. We had to have a couple of neighbors fence's repaired. They knew that night that the weather was going to be bad and they could have done something to have taken care of it so that did not happen. My insurance paid $12,000.00 plus dollars plus the fees to remove the trees and for the crane operator. The trimming was fine but the results of not finishing the job were not good.
    - Patricia W.
  • The team showed up in the morning and worked for hours to remove the tree and prune and reshape the oleanders and xylosma. There are sixteen huge shrubs, close to fifteen feet high, and the eucalyptus was huge,encroaching on our neighbor's property.. There were ladders and lots of small and large equipment. When they left,, the property was immaculate.

    We have used Bartlett's Tree Service for years. They do annual maintenance on our birch trees and oleander shrubs and have performed other services as we have needed. I highly recommend Bud Reeves and his team.

    - Loreen S.
  • I remembered using Mike's Tree Service years ago when I owned another property in Napa. I remembered that it was called Mike's Tree Service, but that the guy's name was not Mike (it's Dave.) Funny how something odd like that made it memorable. Looked him up again and called to have a maple stump ground out after the tree was removed. Got his answering service, he called me back within about 10-15 minutes, described the situation and he said he could come by to take a look before he went up valley for another job. Sure enough, just about 30 minutes later, Dave drives up, takes a look, writes me up an estimate using his tablet and in-truck printer (cool!) says it will be $75 (I love the price!) and how about right now? He backed his huge grinding rig in, fired it up and ground the stump, roots and dug an extra large hole so I could plant another tree in its place. Couldn't be happier!
    - Colleen C.
  • When we first contacted Call My Guy, we had a long list of home repair items to address, but we were also looking for someone we could trust and count on down the road for help taking care of our home. Stephan and the Call My Guy team delivered on both counts. They marched right through our repair list, with good suggestions and ideas along the way., and have continued to work with us on more projects. They are honest, responsive, professional, and their work is always first rate. They listen, are diligent, and pay attention to the details, especially when it comes to clean up. We think of the Call My Guy team as our home repair and renovation problem-solvers; they help us fix what needs fixing and contribute creative ideas for making our home a great place to live.
    - Sally M.
  • The pine tree they removed was HUGE.  100ft plus pine that was diseased and infested with wood boring beetles.  It had overgrown into power lines and hung over the curbs, sidewalks, etc.  It was a monster that needed to come down before it was completely dead (which would be sooner than later.) 
    Davey tree was extremely professional.  An Arborist came out twice to oversee this job and to discuss the tree's condition.  Davey had gas line surveys done and flags and spray paint street markings put out weeks before the job. To make things even harder, there were lines running right under and next to the massive tree.  The stump grinding was going to be tough.
    Morning of the job:  There was a crew of over 10 men and 2 foremen overseeing this job.  They came like clockwork, and worked continuously for 6 hours.  Trucks with power lifters, chippers and dump trucks pulled up in front of our house at 8am.  They worked to fill up a chipper truck and then it was driven away and replaced with empty trucks within 10 minutes.  They filled at least 3 by lunchtime.  Clockwork, efficiency, resources.  The job was massive.  The street and sidewalk were blocked off with cones and tape for their trucks and every courtesy was extended to neighbors when all the trucks showed up.  It was amazing. 
    We chose Davey because of the complexity of the job--the power lines alone and the massiveness of the tree made other contractors cringe in fear and uncertainty.  That made us worry.  Davey was not like that.  They contract for PG&E and the county.  They have manpower, equipment, and professionals with tree expertise.  They also gave us the best quote because they do so much business they can be competitive.  It was the best decision we have ever made in contractors.  All of the crew were polite and professional and cleaned up everything.
    Oh and they gave us handmade Davey Company Dog Cookies for our dogs, even though they barked at them the entire day. Extremely thoughtful and customer service oriented.
    I would recommend them highly.
    - Sabina M.
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