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Auto Service reviews in Napa

  • A
    I don't remember the cost. They're very personable, I feel like they listen to me, and they are very detailed oriented. I feel like they get it right the first time. I dealt with most of the garages in my areas over the years, and found one that I love.
    - Donald R.
  • C
    Team Superstores

    It is a dealer. Mechanically, I thought they did a good job, but their customer service is terrible. They make you wait a long time and their customer service people don't have a very good attitude. I was there probably about six hours. They apologized kind of vaguely.

    - Steve D.
  • F
    Bob's Auto Glass
    VERY bad, I call to have my leaking windshield replaced they were late to the appointment the tech broke the trim clip and left black glue on my truck ,the windshield leaked more and after two attempts to fix the leak I had another shop in town replace the glass and no leaks and my truck came back clean after being told they would refund my money 8 months ago I am still waiting ,I have been left on hold when I call or told they will call right back ,told the check was being delivered by one of the techs ,and that they would mail it so if anyone reads this I hope I can save someone all this trouble
    - marc t.
  • A
    Mike Bruno is a professional fireman. Meaning he calmed me down put out the fire that was in my britches. Got me settled down enough to realize they were doing everything possible to accommodate my situation. I realize that an emergency on my part doesn't mean they need to make special a accommodations for me even though they most certainly did.
    - Eric J.
  • A
    Melrose Motors
    We've had service at dealers and independent garages and the dealers seemed to be expensive, know what they're doing most of the time and still seem to sometimes do more things than necessary.  The independent guys are inconistent, sometimes doing well and sometimes not, sometimes you get a deal and sometimes you get ripped off and oftentimes they install parts that are supposed to be as good as original or better, but I've never seen the latter (how can you get better than original mercedes parts?).    I had a car seat with a non-working motor for the lumbar support fore-aft movement for several years and was told by the Audi dealer, who partially disassembled it and put it back together again, that it would need a new seat ($2000).  I lived with the problem.  It occurred to me that perhaps the switch was teh problem and suggested it to Roger. He replaced it and now it works just like new.  We had our Mercedes in and he replaced all the shocks at lower price with original Mercedes shocks and charged less for the labor than the dealer would have.   Also, I've been told by dealers that I had an oil leak in my Audi and that it needed $2000 of repairs.  I had Roger check and he found no oil leaks.
    - Marko B.
  • A
    Budget Tune Lube
    I've been here for service about 5 times on my wife's 2009 Toyota Matrix (same as the Corolla, but a hatchback/wagon). I sometimes call ahead to find if there's a wait (almost never is). They took about 15-20 minutes, consistently use the oil I request, and inflate my tires to the requested level (a few PSI above recommended for slightly improved fuel economy).
    It's nothing fancy, but I trust them much more than Jiffy and the price is great. Happy to send my wife there on her own because I trust she'll get the same price and they don't hard sell extras (wipers, air filters, transmission fluid, etc). 
    - Abe G.
  • A
    After diagnosing the problems, a firm estimate was given and the work done promptly. This was several hours of labor at a reasonable price. The truck has run perfectly since the repair two years ago.
    - Jeff L.
  • A
    Honda Of Thousand Oaks
    Great. Did not recommend brakes or new tires at that time, but gave me a heads up to check on these in the near future. Service staff members were both prompt and professional, and washed the exterior of my car.
    - SHERRY M.
  • B
    This was my first time at this location. I drove around the building and did not see the Parts Department, so I parked near the sales office. A sales associate politely directed me to the other side of the building. As I approached the parts counter, I observed both employees in the back having a pizza. However, they noticed me right away and did not make me feel like an interruption. They provided the parts I needed within minutes and asked if I needed any help with installation (I didn���t). Good overall impression.
    - Charles N.
  • B
    Classic does a respectable cleaning each visit. The cost is a bit high (around $13 for a basic wash), but the staff is pleasant and the line personnel really hustle. They would have to, as the business is usually brisk. There is a small store inside carrying sundries, gifts and a good selection of wine.

    - Charles N.
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Auto Services in Napa

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