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Countertop Installation reviews in Murrieta

  • A
    SES Builders did an outstanding remodeling job at my house by converting the 2 car garage into a well-designed guest house. The remodeling project was completed on time and within the promised budget and with minimum interruption to our daily routine. All the assigned people at SES builder���s office were very patient, detailed oriented that always answered my questions while the construction people delivered a gorgeous product. I will certainly hire them again!
    - Jeff U.
  • A
    Paul was not only professional but made me feel like family. His attentional to detail is unparalleled. I would hire him again in a heart beat. Paul was one of the nicest and most talented contractors I have ever dealt with!
    - David S.
  • A
    The work started on the date that it was scheduled. All the subcontractors were polite and courteous. Gabe and Chris spent a lot of time with me talking tile design and actually laying it out so I could see it visually before installing. The quality of their work is top well as Dave's who also did some work in our home before the project was finished. The project took longer than expected due to some unforeseen issues, and then changes that I made along the way. When I had concerns with anything through out the process they were addressed promptly. Premier Tile was was also very patient and worked with me on the changes that I initiated after the process started. Never once did they make me feel as if I was being too picky or a bother. The response was always "We'll take care of it." At times I wished there had been a little better communication and job oversight but this was very minor compared to the scope of the project. Would I use Premier Tile & Stone again? Absolutely! I have beautiful bathrooms, and more importantly to me, they were really trustworthy and pleasant people to work with.
    - Robin E.
  • D

    My Advice is to Steer Clear of Southwest Granite and Go w/ a More Professional Contractor


    Granite Countertops B+/A-

    Tiled Back Splash C+/B-

    Cost C+

    Cleanliness of Crew B-/B

    Appearance & Friendliness of Crew C-

    Overall Communication D

    Professionalism D

    Reliability: D+



    Southwest Granite is Unreliable

    Owner Kevin Ham does not keep his word

    Does not return e-mails (~ 6 ignored)

    Does not return calls (~ 4 ignored)

    Arrive late (or not at all) (~ 8 times)

    No apology when missing a scheduled appt


    Expect your project to be nickel & dimed (over $700 in my case)

    Granite craftsmanship is okay but not perfect (see pics)

    Tile backsplash craftsmanship is average at best w/ flaws throughout (see pics)

    SW doesn't take credit cards ( no buyer protection)

    My wife & I had an unpleasant experience w/ SW

    Kevin was bold enough to ask me to give a positive review on Yelp after poor customer service (against Yelp policy)

    SW Granite never finished our job 100%. I have some work they promised to do but, after missing a sched appt & ignoring me for 2+ weeks, I assume they aren't coming. They never gave me my extra granite as promised. Too bad I only held back $50. Well... keep the granite Kevin, forget about fixing the tiles your guy damaged, I'll keep my $50, & we are done doing business.

    Background: First meeting/estimate. Upon referral, we called Kevin Ham, owner of Southwest granite in Temecula to get a quote for the removal of our existing kitchen countertops and installation of new granite countertops with tiled backsplash. We made an appointment for him to come to our house to give us an estimate. He seemed knowledgably (if a bit haughty) he'll tell you repeatedly how he's been doing this for 29 years and how he does all of Pechanga's granite). One thing my wife and I still laugh about is, while discussing the use of our island overhang, Kevin asked how many kids we have. My wife answers "Two and one on the way". He, very factually, states "Okay, so three". Tip to Kevin: this is where most human beings say to other human beings ?Congratulations!?. ;o) LOL. Ok, so a little cocky and a little socially clumsy doesn't necessarily make for a bad granite and backsplash installation, moving on...

    Apr 9: Meet 2 select granite, 1st payment. $200 premium. Wanted bullnose, he tells us its outdated. He chose the demo date w/out checking w/ us. Told him we have a 2pm prenatal appt. No prob, his guys will b there @8 & out w/in 2 hrs. (didn't happen)

    Apr 30: Sat before the Mon demo. Kevin didn't come 2 us as said so we visited him 2 get a bath cost to keep on schedule. I had e-mailed pics of the bath but he ignored.�� Price jumped $100.�� Also, $150 extra 4 plumbing.�� He said they would install the faucets, didn't happen. Had 2 remind him demo was Mon, he tried 2 change it 2 Tue & the granite install date from Fri 2 Thu. He "re-agrees" 2 the original dates. Remind him of Dr. appt, no prob, guys will b there @7:30 & out in 2 hrs. (didn't happen)

    May 2: Demo. 2 hrs late w/ no explanation. Worked over 4 hrs so we had 2 leave 4 our appt w/ workers in house. No apology or acknowledgment from crew/Kevin. Took my existing faucet away which I said I wanted 2 keep.


    May 6:

    Granite install day. I am glad I was there watching carefully because the granite island top was not centered and the under mount kitchen sink was not centered within the granite opening. Both were corrected upon request.

    Overall, the granite work is pretty good. I have some minor complaints, thus the B-/A+ letter grade. Like why are two out of four seams perfect and two are jagged? There is a little chip in a few locations. Their cutting tool left a visible scratch where they cut the opening for the cooktop. Within the first week, the caulking has already cracked (I asked once for warranty help with this, nothing happened, I am not asking again). In the bathroom, the granite was cut too short and they filled a 3/8" gap with filler between the edge of the granite and the wall. The holes for the faucets were not drilled back far enough to clear the under mount sink's lip in a few instances, causing me to have build wood "spacers" so I could properly install and tighten the underneath nuts. ��So, some minor little flaws here and there but, overall, the granite looks nice.

    They left our kitchen and bathroom fairly clean. One guy would hold a shop vac while another guy drilled or cut holes which was nice.

    While the install was wrapping up, Kevin called. He told me to write out another check. This time he asked for me to make the check out to him personally, not SW Granite. Kind of odd?

    He asked how the granite install was looking. He complimented himself and said he knew it looked good because he inspected it before it left the shop (but how does that ensure a good install?). Then he gloated about how he met our schedule. I did not know sticking to a mutually agreed upon schedule deserves a pat on the back. He then says "We brought you back your kitchen faucet". (which was mistakenly taken in the first place) Then he says "Now you can do something for me" (as if my two $3,000+ checks were not me doing anything for him) and told me he needs me to give him a positive review on Yelp (which is against Yelp policy). What am I supposed to say at this point? The man was not done with my project yet. I had to say yes. Well, Kevin, here's your review - it may not be the review you wanted but it is an honest one.

    After granite install, May 7-13: Kevin said would bring backsplash samples. No show no call. 3 more disappointing no-shows. Finally delivered Wed, 3 days b4 install. He told us 2 hurry up & decide. Choices he provided were tumbled, we had told him we want smooth. Went in late 2 work May 12 so I could go pick out the correct tiles. What aggravation.

    On May 13, b/c we still hadn't discussed backsplash, I sent Kevin my requests (4" tiles, diagonal, etc). None of this should have been new 2 him but he tried 2 raise my price $200! I refused. He came down 2 $150 & then "Okay, just tip my guy $20" (which I did, & more)

    Asked what kind of backsplash edging I could expect & he said I don't get edging & it will look fine.

    May 14:

    Backsplash install day 1 (of 2). The 2 tile install guys arrive. One of the first questions the tile installer asks me is "What are you doing for edging?" I told him Kevin told me I don't get edging. He explained to me that edging is a must and it will look unfinished without it. So, off to Home Depot I went to buy my own edging materials. There's $70 out of pocket.

    The guys worked all day but did not finish.

    The main tile installer is a pretty cool guy. But, to be honest, his work is a tad shoddy. The grout spacing is not always consistent, lines are not always straight, the tiles are not all on the same plain, there are saw cuts in some of the tiles, etc. When you stand back, it all looks really good but, upon close inspection, there are more flaws than I would care for.

    May 20:

    Backsplash install day 2. The guys show up early & slept in their truck. Kind of odd.

    1 of the installers had 2 leave & return. No license, I had 2 pick him up @ our gate & drive him in. Kind of unusual.

    Fairly clean but their wet tile saw left chalky stains in front yard & splatter on cars.

    I ended up holding back $50 b/c there was still some final work 2 b done.

    The installer & Kevin said they would b back May 28 2 do final work, seal backsplash, deliver (~ 2" x 4") leftover granite. (never happened)

    Week of May 23rd:

    I sent Kevin several reminder e-mails to please order a few more pieces of my backsplash travertine tiles for the final repair work scheduled for May 28th and to please bring my leftover piece of granite slab. He ignored my e-mails. So, Fri May 27, I e-mailed one more time asking if he received the tile and if we are still on for the next day. He says the tile is special order and won't be in until next Wed. I wonder if/when he was going to tell me this if I did not ask him first. But what's funny, is Monday May 23rd, my wife and I ordered some tile for our own personal future use and we received ours Fri May 27. So, it seems obvious Kevin did not place his order until it was too late (if he even did at all?). No apology, no suggestion for a new installation date, etc. I asked him when he ordered his tile because we ordered one too and already have it. He replies only with: "That's extremely odd". Lol��

    I'm done w/ these guys. No positive recommendation

    - Josh F.
  • A

    Reasons why we would recommend Bernal Construction to our friends:


    • Raul listens carefully to the customer and carries out the project plan as agreed upon

    • He and his workmen are true craftsmen

    • Started the job and finished on schedule

    • Finished product was outstanding

    • Displayed honesty and integrity throughout the project
    - John M.
  • A
    What an amazing experience. 
    What a beautify finished product !!
    Everything was first rate.
    Everyone who worked for the company was excellent.
    Bryan was professional and  personable.
    It was a pleasure to work with this company.
    I would highly recommend Protek.

    - jim s.
  • A
    Southwest Granite is great! I called Kevin several weeks ago about a small vanity top for out bathroom. We stopped by his shop and everyone there was super helpful - even moving slabs around so we could find the one we wanted. After coming out to measure, fabrication took about a week. They worked around our crazy schedule (and our house full of kids) for installation. The installation team was punctual, courteous, and efficient. They showed up right on time, and had our top installed and cleaned up in record time. The work they did FAR exceeded our expectations. Now the best part - for all of their great service and fantastic work, their prices were great.
    Don't believe what some of these other reviewers have said. If you want the real scoop on Southwest, check ALL of the reviews (click the link at the bottom). For some reason, yelp LOVES to put the negative ones out front and hide anything positive.
    Bottom line: these guys are great. We already have them slated to do another bathroom and our kitchen.
    - Richard H.
  • C
    They are absolutely terrible at follow-ups. We had a kitchen done in December and we are still trying to get things taken cared of and it's February. They came in and after I got estimates from 10 other people on Angie's List, nobody ever gave the estimates. They gave the estimates and it sounded great because at that point, we were about to use a hardware store. They told us how much it was going to cost. They said that it's 50% upfront and it included the demolition, disposal and removal. That sounded reasonable. I used them. They came in and they were never on time which was okay. But if they're not on time, it would take them longer to finish. They came on  Monday and they were supposed to be here by 8 or 9 o'clock. They got here by 10 or 11 o'clock. I wasn't mad. Everybody was really nice. When they were here, they were respectful. I never felt threatened. One of the guys didn't know what he was doing. I think he was an apprentice which was fine but he shouldn't do it on my house. He should be an apprentice on somebody else's house. We had a problem with the concrete. They placed the tiles underneath because of the way with it and the concrete. They knew this. But instead of trying to lay more, they ended up having to take out several tiles and put them back in. When they took out some of them, they chipped others. All the extra tiles that we have was used up while trying to repair the mess-up that they made. When they guy came to finish it in, he looked at it and say "Why did they do this?" They didn't know what they were doing. I'm kind of sad because the one who knew what he was doing was working with somebody else's project. When it came down to cabinets, they were fine except whatever the clear coat that's on it scratches really easily. We have custom cabinets that were scratched very easily by the sink within two or three weeks. The clear coat and the finish chipped off. We are trying to get them to fix that. We had a door where the cutlery had two levels. I just pull it out. The top part pull the slides back and forth. They knew that was messed up. The cabinet man never called back to see when they could come back to fix it because everything around was happening last Christmas. The pull-up at the bottom scratched the interior of my cabinets. We had a leak that has actually damaged the wood. I called them recently to try to figure this out. The grout in some areas have come up. The electrical under the island, when they initially put it in, the gentleman came back. He did apologize and he said the contractor didn't tell him that was needed, so he didn't have the tools. I had wires exposed. The junction box was not attached t the island properly, so it was just dangling. That's dangerous if I have metal toxic going back and forth inside. I don't want wires exposed all over the place.  The countertops were fine and the insulation was fine. The pricing was wonderful. The cabinets are actually great. They're really nice, good, solid cabinets. They tried to do much in a small period of time. The cabinet people were good but they couldn't do what they needed to do in a timely manner because the floor people were taking off. They didn't have enough people on-board. They tried to clean up after themselves. Truthfully, I would use them again only because of the price but I would lay out some ruler upfront.
    - LaShunna R.
  • A
    I'd like to first explain the grades that were provided.
    Overall grade (: I selected an 'A' because of the overall price of the job, the willingness to help and the rapport that was built.
    Price grade:  To me, the price was like an A-...this is definetely hard to quantify considering that the only other bid that was provided was by Lowe's and they are definetely going to drive costs up to make a profit.
    Quality grade: Selecting this grade was hard. I sat and thought about it and I would say that the quality is like an A- or B+. Why? The tile work on the kitchen floor leaves a little to be desired. Most of the problems the men encountered couldn't be avoided due to the nature of the concrete floor they had to work with; however, now that they are done and out of my home, there are a few items that I will be calling them back out for to take care of. Would this keep me from utilizing their services again in the future? Not at all.
    Responsiveness: A-. I only say that because I had questions before they got started and my contact person, Steve, wasn't all too fast about getting back to me...that made me a little weary of them. However, if I called the office, they office manager was able to get in touch with somebody and they would call me back. Once they were in my home working, if I had any questions for Steve (whether he was there or not), he got back to me pretty fast. I also saw that once he was there, he was stopping every 5 minutes to return a call or answer a text message. 
    Punctuality: C. OMG. These guys were late arriving most of the time. It wasn't to the point where I'd say that it was a problem, but it was definitely something I took notice of. I don't know why you're late and truthfully, I don't really care; however, if you're going to be late, something should be said early on and not after the fact. If I'm going to be late paying you, I think you'd want to know sooner rather than later; the same thing goes for your arrival. Would this keep me from using their services again in the future? Nope. However, I now know to not have any true expectation for them to arrive on time
    Professionalism: A. Other than the punctuality problem, I felt that the men were professional.  My husband and I are both laid back people and so as long as the guys aren't smoking in my house, drinking or cursing, I'm pretty cool. I never had to question where they were. They never had inappropriate conversations. They were all very nice to my baby when he came around trying to see what they were doing. They pretty much stayed focused on the job at hand. As far as I know, they rarely took bathroom breaks and they weren't asking and begging me to feed or water them. LOL! I did offer, but most of the time, they were gracious and declined.
    Overall, I have to say that I like All Pro and would recommend and/or use them again.  They were the ONLY contractor to come by and give me a quote...all of the other contractors listed on Angie's List flaked out on us.  We literally met with 9 other contractors before finding this company (10 if you include Lowe's)
    Anyway, the guys arrived on the day they specified and began demo. For the most part, any messes they made, they cleaned up (there's still some grout or thin set left in my grass from when they were rinsing out their buckets) and they were nice enough to take some of the recyclable trash we had piled up on the side of the house.
    I never felt uncomfortable with them in my home working and was never scared of them potentially stealing anything when I left. Here's the work that was done: we had our old kitchen torn out and replaced with custom cabinets. The lowers were standard height/depth, but the uppers were increased from 36" to 42". I was originally going to go with KraftMaid cabinets, but for $1k more, I decided to go with the custom cabinets made by a local vendor (this allowed me to get my kitchen by Christmas vice some time in the new year). The color stain was, of course, custom. The boxes are all plywood. The drawers have dovetail construction. We have rollouts at the bottom of all of the cabinets (except a tiny one where I keep my coffee and right under the sink). We also have soft close drawers/cabinets, a pullout for trash/recyclables and a double-decker wooden insert for cutlery. All of the drawers are full extension. The area around the refrigerator was built out so that we can get to the cabinets above it and they built a a divider thingy (lol, gotta love the technical verbiage) to the right of the refrigerator so that it looks like it's in a box (I would really like to provide a picture of this because I just can't describe right). Basically, we have everything we wanted and planned by the local Lowe's Kitchen Designer, without all the nickel and diming they do. 
    We love our quartz countertop. We got to pick the edge we wanted and was told we wouldn't be charged extra for the fancier edges. We chose the half bullnose for simplicity.  There were absolutely no shortcuts taken with the countertop. The seams are darn near invisible...much better than what i've seen in model homes and even in Lowe's! Furthermore, I got the quartz of my choice...not the quartz I was relegated to based on the bid.  The lead contractor/owner, Steve, even said that we got some great stone. With the countertop, we received a standard-size stainless steel double sink. We weren't looking for anything fancy and so that worked for us. What makes the sink nice for us is the fact that it's DEEP! Much deeper than the white porcelain sink we previously had. Win for us!
    Now the floors are a different story. The concrete slab in our house is not level at all. That did provide some challenges to the installation of the new tile (which by the way is gorgeous). The crew ended up having to take some out, put some in and take some more out because the floor was so uneven. I can't blame them for the crappy concrete, but it did affect the timeframe as well as how the tile was laid.
    We also had our downstairs powder room done...that was an add-on project that, of course, extended the time they were in our house. That bathroom looks soooo nice now, it was very much worth the extra time. They took out the old pedestal sink, replaced it with an espresso finish vanity with shaker cabinets/drawers. The quartz that's in the kitchen was carried over to the bathroom as well as the flooring. We received a new toilet and new sink. The plumbing had to be redone to accommodate the new type of sink and they took care of that. 
    There's still a little more work that needs to be done, but overall, I say the experience was positive. I DEFINETELY think I got my money's worth considering how much the materials cost. I did not select anything that could be considered cheap (except maybe the subway tiles that were used for the backsplash).  There are definitely some aspects that could be improved upon, but since EVERYONE was so sweet (especially Jessie) and were more than willing to fix any problems that my husband and I noticed, I really can't complain.
    Thanks to Steve, Joey, Jessie, Jason and one other young man whose name escapes me at this time (I'm so sorry...I remember your face though :) ).
    *If I could submit photos I would. The guys should be very proud of their work!
    - LaShunna R.
  • A
    Stephens and Sons builders did an outstanding job on our tile floors and granite counter tops. The finishing work was even better! They did draw up a contract with a breakdown of the price, once they knew we were going to hire them. They always returned our calls, but somtimes we did feel uncertain because we wouldn't know if they recieved the emails we sent to them.
    The price seemed a little higher then other estimates, but that was an easy trade off for some peace of mind. The work was finished early, it looks amazing, and they did a good job cleaning up after they were done. We would deffinitely recomend them to friends and family, and we intent to utilize their services for future projects.
    - Fred G.
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Countertop Kitchen Installers in Murrieta

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