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Professional Work reviews in Murphys

  • F
    RE: Large shed/garage (12x20) transaction. This has been a horrific experience with this company. I would strongly suggest that you purchase your shed elsewhere. They will take your credit card and charge you, but they do not do their due diligence to make sure they choose a carrier that can deliver the item to your residential location. And once it���s randomly shipped out, they wash their hands of it and believe they have completed the task. It���s now somehow your responsibility. Reviews are interesting. I read through all of the negative reviews about this company on the internet: this includes their own web site. I was looking for a trend and I found it. Quality customer service is truly based on what they do when there is a issue with an order and not when a simple shipment happens to show up on time. Based on the negative reviews I���ve read, this company consistently fails their clients in resolving these similar shipment/delivery issues. They take zero accountability and immediately try to place fault on the client. Somehow they believe it���s the clients fault on how the shipment was coordinated for delivery. They then threaten the client with ridiculous restocking fees and outrageous extra shipping charges. When the client pushes for them to take responsibility and complete their work, instead of taking care of the issue, they continue to threaten the client with collections agency���s and potentially taking them to court. Based on my experience, and reading the negative reviews, this seems to be a standard practice for this company. In my case, the delivery never happened to the residential address I placed the order for. I had to manage the 1000lb load, that was stacked on a single 8��� pallet, and delivery it myself; incurring huge added cost and time. Don���t risk it, purchase your shed somewhere else. Marc
    - Marc D.
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